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5038 results found

  1. Customizable email templates/reports (i.e. display reason for failure of an automation report)

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  2. I want to be able to integrate applications like BeyondTrust or any other privilege management application into Atera. If a user needs elevated privileges to install a program, without admins having to remote in, I want a notification from the privilege app to be sent directly to Atera's Help Desk. I want to be able to communicate to the Customer through Atera to provide elevated privileges.

    4 votes

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  3. Hello,

    we would like to be able to set alerts for when a PC goes offline to receive Email Alerts.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  4. I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  5. For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface

    2 votes

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  6. Chocolatey does not provide the latest version of softwares.

    4 votes

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  7. Add feature to group several customers and/or devices.
    Also, add feature to apply a threshold profile or running a script on a group.

    Just one example: Group that contains all servers, so I can apply a threshold profile or run a script on all servers at once.

    15 votes

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    2 comments  ·  Customers  ·  Admin →
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  8. I need to be able to do billing as soon as I complete a ticket in some instances, but I complete a ticket prior to my noon (12 pm) I am not able to see the ticket in the billing section. I can only put this down to TIME ZONE Differences. Same thing with all of my contracts, I have to wait until mid-day of the day they are due as they will not populate until then. This is supper annoying and needs to rectified immediately.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  9. I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.

    2 votes

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  10. Auto create tickets from Alerts.
    Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. I and my Customers would love a list of their consumables: Paper, ink and Toner

    2 votes

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  12. We have created a category for a customer, in that we have various sections, it would be useful if we could have sub sections to organize articles further

    7 votes

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  13. It should be nice if you develope a virtual appliance for vmware/hyper-v in order to deploy an autonomous network discovery tool. We will be able to scan a network without need to use an agent for that.

    9 votes

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  14. Customer Survey translate

    4 votes

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  15. Integration with Macrium Reflect for backups of servers and workstations using Macrium Reflect Product.

    4 votes

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  16. Can we enhance the reporting module as to generating a report based on the status of the ticket? Like for example, how many days this ticket is open, pending?

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. Add the IP address of the device from the Failed login event in the Login Audit script.

    5 votes

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    1 comment  ·  Admin →
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  18. Have DNS Addresses show under IP Address for Devices. Would be pretty handy in a lot of situations. It's always DNS!

    17 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Would like to run a report of tickets that have expenses.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  20. Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.

    16 votes

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    0 comments  ·  Devices  ·  Admin →
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