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  1. Atera reporting isnt good, I could do with the ability to report real time so I can write my own meaningful reports for internal staff and external customers. I was advised this is a feature in the pipeline. If you have an early adopters program, I would like to be on it.

    14 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. I need to generate a report of all of the computers in my account that have been on for more than 30 days so that I can tell them to reboot... Because rebooting FIXES 90% OF THE PROBLEMS!!! Imagine having less to deal with... :)

    14 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Windows Update for Business 'Select the target feature update version' GPO option provides simple control of feature updates, will keep all systems at that feature update level so don't end up with a mixed environment.
    It is also a way to stop Windows 11 from being proffererd to users, if it is set to a Windows 10 feature update version.

    1 vote

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  4. Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?

    1 vote

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  5. Would like in API that there was a coupling between invoices, contracts and customers.

    would be nice to see which contracts / contractID an invoice/invoice line was based on ..
    and to have a clientID in the billing information

    10 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Silent ticket: have that option as a default already, with the option to un-tick it to be able to send an email to the client.

    1 vote

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  7. 10 votes

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    2 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.

    Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.

    11 votes

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  9. I would like to request that the script location be changed from WINDOWS/TEMP to possibly the Atera folder, or some other location. This way when we run a cleanup automation that includes the WINDOWS/TEMP folder in the script, the file does not get deleted during the process, giving a -1 error on the automation report as failed. The script is being deleted during the process causing this issue. Script is placed in the WINDOWS/TEMP folder right before the automation runs.

    1 vote

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  10. I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.

    4 votes

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  11. Have last logged user show current user logged in and to have it update with every user login that takes place. This will make searching for a device by user easier. Right now it seems as though it takes a long time for it to show the current user.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Email Append Feature: Allow the ability to send an email that is out-of-band to append to an existing ticket. Sometimes users or vendor will send updates that are not part of the ticket thread that we need to include into the history of the ticket. By forwarding the email with the standard convention in the subject with something like #TicketNumber it could append the ticket with the email contents.

    UPDATE: By forwarding a ticket to Atera with "Fw:" in the subject it will automatically create a new ticket with the forwarded contact user's information. Also, using "[#<ticketnumber>] will append to…

    2 votes

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  13. We use to be able to go to Customer > Devices and then on the top right, we could EXPORT REPORTS: Export a report to Excel or PDF, that just showed the workstation details. But it was the perfect report to send over to a client to review workstations and those added details. Why was this taken away. It was such a user report.

    CUSTOMER REPORT: we should be able to print reports like a customer contact list, a phone list etc. These are basic reports that would be so helpful.

    6 votes

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  14. 16 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Scan for unsecured sensitive data such as Credit Card and Social Security numbers. A score-based report would be nice with this as well.

    5 votes

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  16. Comes from customer - > A VIP 10 seater - Mobile app doesn't give the customers technicians enough access to Atera, allowing a technician on the road to actually manage tickets and deal with issues, it is not an app really it is a clone of the website and works terribly.

    1 vote

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  17. with cybersecurity becoming a major role in the world of msp's have a integration of a seim platform that can bring all of the analytic data into one program would make it easier then we could potentially sort logs between customers and devices to pin point issues

    2 votes

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  18. Avoir la possibilité de faire des interrogations Wmi pour récupérer information sur les postes clients afin de surveiller des logiciels installés sur les postes ( exemple délai avant expiration et/ou protection en temps réel active pour les solutions Fsecure)

    2 votes

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  19. It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  20. When raising a ticket you should be able to backdate/change the time the ticket is logged as being raised.
    By default it should be the current time, but there should be an option to override it so you can say it should have been created a few hours ago.
    This is useful if you worked on something earlier but didn't raise a ticket at the time e.g. away from desk, busy on another call etc.
    Not a huge thing but it can be useful for SLA purposes or if a customer wants to know when work was actually carried out.

    7 votes

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