5016 results found
-
Feature - Failed Login Attempts - Configuration
Dear Sir or Madam,
For the above mentioned feature we would like to be able to edit the configuration of the failed login attempts.
From how many failed login attempts in which time period should a message be issued.
The extension of this feature would help us a lot to use the monitoring with Atera as the only monitoring software.
With kind regards
3 votes -
Ability to differentiate Automation Profiles based on OS
Our company runs several policies/Automation Profiles on client workstations, but profiles like reboots should not be applied to servers just because they are included in the client assignment.
We have found over the last month that manually excluding servers tends to result in missing a server or two, and still having an issue.
We propose that policies and Automation Profiles be set up with the option to exclude types of endpoints, like servers, from being added when creating or running a policy and/or Automation Profile.
We understand that Atera currently query for "some registry keys that are server only" when…
8 votes -
Integration with N-Able Backup
Would like to be able to see the backup status from N-Able backup in my Atera Dashboard/agents. Being able to restore or trigger a manual backup would be amazing.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report
Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report.
example : open ports - what is best practice and how to close the port and how dangerius is that port.1 vote -
Password
Secure Custom Fields:
It would be useful to be able to secure custom fields, as unique local admin passwords could be generated for individual agents via scripting.
1 vote -
quoter
Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?
Anyone else using quoter?
1 vote -
Be able to breakh down the SLA report
As we send the Atera SLA reports to our customers we would like to be able to break down the SLA report in order to show the ticket that have breached the SLA, tickets within SLA and all the other posts too just to be able to go through it all with the customers.
The search features doesn't help to much either to fins out this.Thank you in advance.
8 votes -
contract
Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.
Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.
10 votes -
Configure Multiple Monitoring Agents
I have a small business client who is all cloud based and doesn't have any servers that can act as a monitoring agent for devices on their network. I selected a desktop PC at their reception desk to act as the monitoring agent for the office printer but it is likely that PC will go offline. I'd like to be able to specify multiple monitoring agents to act as a fallback.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
New address line
Unfortunately, the invoice module cannot be used for me:
Almost the complete address is output in one line, which is then cut off because it is far too long.
The information "Federal State" and "State" is not required, the important information "Zip Code" is missing.In order to be able to use the invoice module, I need:
Address1: street - street number
Address2: zip code - cityI wonder why no one has complained about this, isn't that obvious?
2 votes -
Notification Center
Notification center is kind of limited. If we get a ticket, we don’t get a notification. Would be nice to have a bing that tells when a customer answers for example, it will allow us to respond faster.
2 votes -
Have offline agents check for pending automations when they check in
Currently if a device is offline during a scheduled automation, the automation won't attempt to run again until the same time the next day. It would be nice to have an option to have the automation run as soon as the device comes online.
6 votes -
Create/Upload Visio Map and Link endpoints to Geographic Location
We spend a lot of time creating a Visio map/diagram of each client office, and have several clients with multiple workstations performing the same function (Check In/Out, Back Office). Current naming scheme is CLIENTCHECKIN2 or similar, but I would like the ability to upload the Visio map, drop in an object (workstation, printer, etc), and have the object link to the endpoint or monitored device.
I think it would help our clients identify which workstation they are on (left check in vs right) because we find they have difficulty with following instructions to find the workstation name.
Some clients also…
4 votes -
would like a report to show expired contracts or be able to have open ended contracts
Report to show expired or upcoming contracts.
Be able to have non terminating contracts
2 votes -
List the patch install date in the patch feedback report
List patch install date in report so we know going into it few days later how many were installed on scheduled day and how many were installed in the following days.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Rename Device from
The ability to rename a device from the mobile app would be helpful. Many customers cycle staff frequently, the ability to rename a device while on-site from the mobile app would be greatly appreciated.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Chat System
For remote connection, we like ScreenConnect: we like the option to log on the computer, nice chat system, was not as friendly or easy to use when you are trying to talk to the client.
2 votes -
Monitoring tickets
If you get an alert and it opens a ticket, if it got resolved on its own, to have the ticket close automatically
2 votes -
Helpdesk Phone Center
Helpdesk center functionality: provide a number that users can call. Just for urgent issues they don’t have a way to contact if it's urgent, if they don’t have internet or have access to a computer.
1 vote -
Licensing option for Remote Control only
I am a manager in a team of 5. Myself and one other are dedicated to maintaining the hardware and endpoint software on our network. We both have Atera licences and work onsite.
I also have 3 team members who develop inhouse software applications for use by our clinical colleagues. All three of these team members now work from home permanently. There have been many occasions where it would have been useful for these three colleagues to have the ability to remote control users machines who are onsite for support and training purposes, particularly recently.
As manager for both sides…
4 votes
- Don't see your idea?