5083 results found

1. Impact

   Would like the ability to edit the SLA section and provide my own Impacts instead of using the default ones.

   Also an ability to delete ones we are not going to use.

   16 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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2. Allow different views of our customer list

   When i view the customer list, the buttons are too large, it would be nice to be able to list my customers all on one page, instead of having to scroll to find the one i want.

   18 votes

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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3. See Remaining Hours of Block Hour Contract Directly on Ticket

   Ability to see the remaining block hours directly on the ticket.

   9 votes

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   0 comments  ·  Delete…  ·  Admin →
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4. Ability to control ESX

   Ability to control ESX

   4 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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5. The ability to select/unselect column in the Timesheet Report

   currently we only get the choice of the default columns in the Timesheet Report. It would be nice to be able to select the ones you needed. Also, to show all time entries but only billable hours in the total hours on the top of the report.

   16 votes

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   2 comments  ·  Reports  ·  Delete…  ·  Admin →
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6. Xero Sync Specified Items

   Xero: You need the ability to sync and link specified items similar to how you do it with customers.

   1 vote

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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7. Exporting a list of multiple devices with specs and more

   Would be a good idea if we could export a list of devices from multiple companies to an Excel sheet and include the specs and last contact date and Ram - Disk - and OS type/info

   3 votes

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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8. Passwords to show on portal

   Each password tied to a customer needs an option: "show on customer portal for all users" or "show on customer portal for specific contact groups"

   3 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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9. Allow Snippets in Emails for Custom Ticket Fields

   I'd like to be able to use snippets in email tickets that are dynamically linked to custom ticket fields that I've created.

   14 votes

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   2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. WordPress

    WordPress integrations.

    Allow potential users to be able to log calls in Atera so that we do not have to monitor 2 different chat and ticketing systems.

    Having users be able to sign up and buy services via WordPress and woo commerce.

    15 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. Failed login

    I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
    Thanks

    9 votes

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    2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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12. A no-technician-license access for a personal assistant to create or re-assign tickets

    A username and password for a PA with no access to reports, devices or alerts.
    All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.

    14 votes

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    0 comments  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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13. blocked customers

    Currently when viewing a customers individual record, One can set the customers as "BLOCKED" ( non payment/late payment etc) The tiny icon overlay is displayed ( from the ranking feature) . My request is:

    1) Make this a little bigger or even allow us to create/upload own images and have up to 10 rankings.

    2) Make this overlay display function, which is already available, make it available where ever the client is displayed. EVEN on tickets, Lists, etc.

    5 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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14. Reporting (with excel Exports)

    Across All Categories:
    Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
    We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
    ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.

    Examples:

    First select either Customer, or Ticket, or Devices, etc

    Customer (Across all Customers)
    drop down list of All available Customer fields (including Custom)
    Let me select the fields I want to use for my search criteria
    Return all Customer fields as part of the search results - And let me Export to Excel
    Example: Return all Customer's (and all field data) for Customers created during 2021, or between two dates.

    Tickets (Across all Customers)
    You already have the query built here, just give me an option to export to Excel
    drop down list of All Ticket fields (including Custom)
    Let me select the fields I want to use for my search criteria
    Return all Ticket fields as part of the search results (maybe only the first 100 characters of the Client initial ticket request) - And let me Export to Excel
    Example:
    All tickets with specified tags - and allow me to export to Excel
    All tickets between two dates - and allow me to export to Excel
    As I mentioned, you already have the query built here, just give me an option to export to Excel

    Devices (Across all Customers)
    drop down list of All Ticket fields (including Custom)
    Let me select the fields I want to use for my search criteria
    Return all Device fields as part of the search results
    Examples:
    Return all Devices where OS Edition contains Windows 10*
    Return all Devices where OS Edition contains Version is Windows 10* and OS Version is 20H2
    Return all Devices with Windows 10 that have either KB50009543 or KB5010793 installed. Across All Customers.

    Using IT Automation profiles:
    At present I can create an IT Automation profile to run my own script. I can easily create the IT Automation profile. The issue is adding clients and devices. If I add the Customer name on the first field, it automatically adds all devices for the Customer. I have no way to select Customer-Alias Folder Name. If I try to add from the Folders screen, the drop down is empty.
    i.e. Favorites, or a Custom folder named Workstations.

    To do this, I must navigate away, and go to Customers > Devices, and select our custom folder "Workstations".
    By clicking the Actions button I am able to apply it to the IT Automation Profile to all devices within that Folder.

    The issue is when I need to exclude, or remove devices from my IT Automation Profile after it has been created. The removal process using the IT Automation screen is too small to scroll through several hundred devices (at 5 per page) and pick and choose. At present I must navigate to the individual device, then the device details page and remove the IT Automation Profile that has been assigned. I have found this to also be cumbersome. And quite frankly it is easier and faster to delete my IT Automation Profile and start over from scratch.

    Across All Categories:
    Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
    We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
    ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.

    Examples:

    First select either Customer, or Ticket, or Devices, etc

    Customer (Across all Customers)
    drop down list of All available Customer fields (including… more

    5 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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15. Filter by OS Version

    Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.

    17 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. snmp OID value view in mobile app

    It would be helpfull to see the OID Values also in the mobile app

    6 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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17. Rule set based on SNMP Values

    For example VMware will expose the used value of the datastore, and the total size, so to get used space you need to subtract hrStorageUsed.1 from hrStorageSize.2 to give total used value. This could then be monitored as a rule within Atera.

    3 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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18. 2FA Authentication by Email

    2FA Authentication by Email

    7 votes

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    0 comments  ·  Delete…  ·  Admin →
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19. List of all contracts and expiration dates

    Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal

    9 votes

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    3 comments  ·  Reports  ·  Delete…  ·  Admin →
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20. Logged in user history

    Hi there, It would great that historic data is retained for previous users who have logged in, this could be time restricted, ie the last 3 months of active users, but something to allow us to review previous users.

    Justin

    13 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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