5047 results found
-
services (with all components) in the dashboard
Today we don't only monitor servers and devices, we mainly monitor "SERVICES". Each application or service at our clients depends upon of dozens of components. It would be nice to have a place in the Dashboard where we can create those services with all its components and have the entire thing showing up as healthy/unhealthy or with alerts for performance, etc. As an example, one of my customers have a very important service for end users which depends on a custom website running on IIS and a SQL engine and some DBs running on a SQL server. I'd like to…
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Customer service chat that go directly to feature request
If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.
1 vote -
Update relations on more than 20 devices at a time
To be able to bulk update relations with for more than 20 devices at a time.
1 vote -
See Support Tickets within Atera Portal
Would like to not have to go to a separate webpage to see my tickets. We should be able to all within our own portal
1 vote -
Permission Levels
Provide more permission to users.
Give permission to assign to folders to not just admin, permission to create IT automation too.10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Workstation/Server Specification
At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Software inventory to include Microsoft store apps/appx packages
More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.
we now cant run a software inventory to find out who has the softphone.
visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Sort "My Scripts" list and category dropdown list alphabetically
This is using the new Atera interface, by the way.....When running a script on a device (Devices -> Manage -> Run Script), the category list as well as the list of scripts are not alphabetized. I have over 100 scripts in "My Scripts" and I'm trying to prioritize certain scripts in level of importance to run by simply numbering them in the category name and script name("1. categoryname", "2. categoryname","1. scriptname", "2. scriptname", etc) so my tech knows what categories of scripts to run first and what order to run those scripts in, but the scripts and categories are not…
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Merge devices
Have the ability to merge or overwrite devices based on MAC address perhaps? It would make custom fields much more useful if the information was persistent if the device had Windows reinstalled for instance.
8 votes -
Ignore Update
It would be really helpful to be able to hide/ignore certain updates on a per device basis and would actually work with the windows update on the device to also hide and ignore it..
2 votes -
Create Custom Threshold Items
Add the ability to create a threshold item such as a Powershell script that can generate alerts based on whatever value the script returns. I have a lot of custom monitoring going on in the RMM program that I am currently using and it will be difficult to figure out how I will continue that monitoring if I choose to make the switch to Atera.
3 votes -
Feature - Failed Login Attempts - Configuration
Dear Sir or Madam,
For the above mentioned feature we would like to be able to edit the configuration of the failed login attempts.
From how many failed login attempts in which time period should a message be issued.
The extension of this feature would help us a lot to use the monitoring with Atera as the only monitoring software.
With kind regards
3 votes -
Ability to differentiate Automation Profiles based on OS
Our company runs several policies/Automation Profiles on client workstations, but profiles like reboots should not be applied to servers just because they are included in the client assignment.
We have found over the last month that manually excluding servers tends to result in missing a server or two, and still having an issue.
We propose that policies and Automation Profiles be set up with the option to exclude types of endpoints, like servers, from being added when creating or running a policy and/or Automation Profile.
We understand that Atera currently query for "some registry keys that are server only" when…
8 votes -
Integration with N-Able Backup
Would like to be able to see the backup status from N-Able backup in my Atera Dashboard/agents. Being able to restore or trigger a manual backup would be amazing.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report
Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report.
example : open ports - what is best practice and how to close the port and how dangerius is that port.1 vote -
Password
Secure Custom Fields:
It would be useful to be able to secure custom fields, as unique local admin passwords could be generated for individual agents via scripting.
1 vote -
quoter
Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?
Anyone else using quoter?
1 vote -
Be able to breakh down the SLA report
As we send the Atera SLA reports to our customers we would like to be able to break down the SLA report in order to show the ticket that have breached the SLA, tickets within SLA and all the other posts too just to be able to go through it all with the customers.
The search features doesn't help to much either to fins out this.Thank you in advance.
8 votes -
contract
Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.
Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.
10 votes -
Configure Multiple Monitoring Agents
I have a small business client who is all cloud based and doesn't have any servers that can act as a monitoring agent for devices on their network. I selected a desktop PC at their reception desk to act as the monitoring agent for the office printer but it is likely that PC will go offline. I'd like to be able to specify multiple monitoring agents to act as a fallback.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
- Don't see your idea?