5034 results found

1. Failed login

   I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
   Thanks

   9 votes

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   2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. A no-technician-license access for a personal assistant to create or re-assign tickets

   A username and password for a PA with no access to reports, devices or alerts.
   All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.

   14 votes

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   0 comments  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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3. blocked customers

   Currently when viewing a customers individual record, One can set the customers as "BLOCKED" ( non payment/late payment etc) The tiny icon overlay is displayed ( from the ranking feature) . My request is:

   1) Make this a little bigger or even allow us to create/upload own images and have up to 10 rankings.

   2) Make this overlay display function, which is already available, make it available where ever the client is displayed. EVEN on tickets, Lists, etc.

   5 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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4. Reporting (with excel Exports)

   Across All Categories:
   Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
   We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
   ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.

   Examples:

   First select either Customer, or Ticket, or Devices, etc

   Customer (Across all Customers)
   drop down list of All available Customer fields (including Custom)
   Let me select the fields I want to use for my search criteria
   Return all Customer fields as part of the search results - And let me Export to Excel
   Example: Return all Customer's (and all field data) for Customers created during 2021, or between two dates.

   Tickets (Across all Customers)
   You already have the query built here, just give me an option to export to Excel
   drop down list of All Ticket fields (including Custom)
   Let me select the fields I want to use for my search criteria
   Return all Ticket fields as part of the search results (maybe only the first 100 characters of the Client initial ticket request) - And let me Export to Excel
   Example:
   All tickets with specified tags - and allow me to export to Excel
   All tickets between two dates - and allow me to export to Excel
   As I mentioned, you already have the query built here, just give me an option to export to Excel

   Devices (Across all Customers)
   drop down list of All Ticket fields (including Custom)
   Let me select the fields I want to use for my search criteria
   Return all Device fields as part of the search results
   Examples:
   Return all Devices where OS Edition contains Windows 10*
   Return all Devices where OS Edition contains Version is Windows 10* and OS Version is 20H2
   Return all Devices with Windows 10 that have either KB50009543 or KB5010793 installed. Across All Customers.

   Using IT Automation profiles:
   At present I can create an IT Automation profile to run my own script. I can easily create the IT Automation profile. The issue is adding clients and devices. If I add the Customer name on the first field, it automatically adds all devices for the Customer. I have no way to select Customer-Alias Folder Name. If I try to add from the Folders screen, the drop down is empty.
   i.e. Favorites, or a Custom folder named Workstations.

   To do this, I must navigate away, and go to Customers > Devices, and select our custom folder "Workstations".
   By clicking the Actions button I am able to apply it to the IT Automation Profile to all devices within that Folder.

   The issue is when I need to exclude, or remove devices from my IT Automation Profile after it has been created. The removal process using the IT Automation screen is too small to scroll through several hundred devices (at 5 per page) and pick and choose. At present I must navigate to the individual device, then the device details page and remove the IT Automation Profile that has been assigned. I have found this to also be cumbersome. And quite frankly it is easier and faster to delete my IT Automation Profile and start over from scratch.

   Across All Categories:
   Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
   We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
   ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.

   Examples:

   First select either Customer, or Ticket, or Devices, etc

   Customer (Across all Customers)
   drop down list of All available Customer fields (including… more

   5 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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5. Filter by OS Version

   Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.

   17 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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6. snmp OID value view in mobile app

   It would be helpfull to see the OID Values also in the mobile app

   6 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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7. Rule set based on SNMP Values

   For example VMware will expose the used value of the datastore, and the total size, so to get used space you need to subtract hrStorageUsed.1 from hrStorageSize.2 to give total used value. This could then be monitored as a rule within Atera.

   3 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. 2FA Authentication by Email

   2FA Authentication by Email

   7 votes

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   0 comments  ·  Delete…  ·  Admin →
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9. List of all contracts and expiration dates

   Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal

   9 votes

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   3 comments  ·  Reports  ·  Delete…  ·  Admin →
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10. Logged in user history

    Hi there, It would great that historic data is retained for previous users who have logged in, this could be time restricted, ie the last 3 months of active users, but something to allow us to review previous users.

    Justin

    13 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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11. Email template be applicable to the reply section

    Would like to see the possibility of an email template be applied to the reply section automatically.
    This is a great idea to make sure the ticket number and ticket title will automatically be added to the replies.
    Even moreso when the same user has multiple tickets, to be able to differentiate between them.

    2 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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12. exclusion
    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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13. Chat Widget For Websites

    I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.

    This seems like something that should be fairly easily implemented and I believe that many users would love this feature!

    10 votes

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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14. it would be useful to limit technicians to see only some threshold profiles and only some scripts. The scripts could be organized by folders

    I would be useful to limit technicians to see only some threshold profiles and only some scripts.
    The scripts could be organized by folders.

    9 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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15. send mail from 2 different domains

    replies on a ticket can only be sent from one domain. it would be useful if based on the client who sents the ticket we can reply with two different domains. for costumer A with domain B and for customer C with domain D.

    5 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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16. Rolling Time Sheet for clients

    Need a rolling time sheet that I can drop lines in with a date, description and time block. Much like Excel. Monthly I can push that content to an invoice and bill for it. Click boxes would work because some work started in one month may not be billed for until next month. This would make Atera my #1 stop for everything I need. I've done this over 25 years.

    16 votes

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    1 comment  ·  Billing  ·  Delete…  ·  Admin →
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17. Display number of patches without the exceptions

    As soon as you define exceptions to patches, they should be removed from the display

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. Agent Health Report

    Agent Health Report: when you have just one device selected, to pull the info that appears in the hardware/disk sections under devices. It would be great to show a nice, sleek report to a client when they have a device that needs replacing (especially when they’re reluctant to do so even when the computer is on its last legs!!)

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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19. Software inventory to include Microsoft store apps/appx packages

    More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.

    we now cant run a software inventory to find out who has the softphone.

    visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers

    12 votes

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    3 comments  ·  Reports  ·  Delete…  ·  Admin →
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20. Application control/Whitelisting

    Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
    "
    Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
    Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications from running.

    Controlling what software can run should be the first line of defense in protecting yourself from malicious software. Ringfencing then adds the second line of defense for applications that are permitted. First, by defining how applications can interact with each other, and then controlling what resources applications can access, such as network, files, and registry. Ringfencing is an invaluable tool in the fight against fileless malware and software exploits.

    Full granular audit of every executable, script, or library executed on your endpoints
    Default deny application whitelisting approach to deny anything not trusted by your business
    Thirty seconds single click approval
    Stop fileless malware and limit damage from application exploits
    Define how applications can integrate with other applications
    ThreatLocker automatically adds new hashes when application and system updates are released
    "

    Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
    "
    Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
    Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications… more

    11 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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