5051 results found

1. Create a Vendor Module

   Create a Vendor Module similar to the customer interface. It would be nice to be able to track tickets, equipment, installation dates and services requested from vendors. I would like to be able to have a vendor section that you could put in your open tickets, track repairs & scheduled installations with each vendor.

   13 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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2. Scheduled Auditor Report - XLS format

   Right now the Auditor Report can be exported as an XLS only manually.

   When scheduling a report (for example Auditor Report), a link is sent by email to access the desired informations.
   Using the link the data can be exported as a PDF but not as XLS.

   It could be usefull to be able to download the informations from scheduled Auditor Report also as XLS e not only as a PDF.

   16 votes

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   2 comments  ·  Reports  ·  Delete…  ·  Admin →
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3. Send Email to "All Technicians"

   Ticket Automation needs an action to "Send Email to All Technicians", which, obviously, will send the selected Email Template to All Technicians.

   Currently, we only have the Action "Send and Email", and we have to manually enter all email addresses. This becomes problematic when Technicians change if you forget to add the new tech to the rule or remove old tech.

   1 vote

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   0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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4. Email Alerting Improvements

   Improve email alerting. The ability to have more granular alerting on a per customer basis. The ability to email difference email addresses for a customer or even further and for a individual alert.

   5 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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5. IT Automation profile inheritance

   set up waterfall inheritance model for IT Automation profile:
   Customer -> Folders -> Agents
   so the deepest can override settings of the above.

   Example:
   Profile 1 with OS updates applied to customer "A" has "deny manual updates" Profile 2 with OS updates applied to folders "Servers" of Customer "A" has "enable manual updates"

   this feature should allow profile 2 to overrule Profile 1 (at the moment they conflict) and there is no way to exclude folders from the policy

   5 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. zoho CRM Integration

   Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.

   17 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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7. Integration with Blackberry Cylance PROTECT

   Integration with Blackberry Cylance PROTECT

   3 votes

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   1 comment  ·  Delete…  ·  Admin →
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8. Option to provide an offer to a customer

   Current setup:
   It is possible to raise tickets through the customer portal.
   Within these tickets you can ask some questions by input fields but at the end all of these look very similar.
   Example:
   Ticket 1: I am not able to start Microsoft word
   Ticket 2: Can you please provide an offer for a new monitor
   Ticket 3: Can you please provide an offer for updating all my computer to windows 11

   Problem:
   When using the example in the description above the "Ticket 1" is the default ticket which you receive.
   "Ticket 2" is a normal hardware offer whereby "Ticket 3" can be a bigger project.
   For most customer I am happy with a written "OK" for "Ticket 2".
   "Ticket 3" depends on the customer size but might require a signature from the customer.

   Improvement:
   Make it possible that the customer can accept an offer and that this somehow can be used in ticket automatisation.

   The workflow can be as follows
   - customer creates a ticket and asks for an offer for a new monitor
   - supporter creates the offer and writes a comment with the monitor details to the customer.
   - The supporter does define the options for the customer like a form (Example: "Accept", "Decline").
   - the customer can now click "Accept" or "Decline" and optionally write a comment himself (Example: Customer declines and writes a comment "we have decided to use a 27" instead of 24" so please create a new offer")
   - it is possible to set automation rules when a button has been clicked as then you can use for example custom fields to set like "offer state" which are either set to "customer accepted" or "invoice has been sent out" or "invoice has been paid"
   - when the customer submits the form then the values must be automatically posted into the ticket as a comment (maybe configurable if these are visible to the customer)
   - it must be possible to have multiple forms in a ticket as the customer might decline the first offer but accepts the 2nd offer

   In case of "Ticket 2" above szenario would be fully OK. In case of "Ticket 3" the form can just be the go for the support to go on to prepare the contract.

   It is very important to be able to define custom answers for the enduser to click:
   - it can just be a simple "Accept" or "Decline"
   - it can be a selection between "Monitor 1", "Monitor 2" and "Decline"
   - in can be a choice out of multiple products (checkbox) like "Monitor: yes", "Mouse: no", "Keyboard: yes"..

   Current setup:
   It is possible to raise tickets through the customer portal.
   Within these tickets you can ask some questions by input fields but at the end all of these look very similar.
   Example:
   Ticket 1: I am not able to start Microsoft word
   Ticket 2: Can you please provide an offer for a new monitor
   Ticket 3: Can you please provide an offer for updating all my computer to windows 11

   Problem:
   When using the example in the description above the "Ticket 1" is the default ticket which you receive.
   "Ticket 2" is a normal hardware offer whereby "Ticket… more

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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9. Uservoice cleanup

   Hi Atera-Team,

   this ticket is not an improvement request but more a question about the handling of tickets in uservoice.
   I spent a lot of time to find out what is currently raised as a ticket in your queue to create my own requests.
   During my investigation I saw a lot of duplicates, already closed cases or information which has been splitted into multiple tickets.
   This makes it very hard for me to vote for the correct call.

   Are you reviewing these cases regularly?
   Wouldn't it make sense to pick the duplicated tickets, pick the call with most viewer and merge the information.
   Then delete the other tickets.
   Also delete tickets which are already fixed. If there is an improvement to handle the "fixed" call then this can be raised/ merged in a new ticket.

   Benefit:
   - easier for you to keep track
   - easier for us (customer) to keep track
   - easier for us to vote as there is just one call and that again helps you to see the priority
   - easier for us to see the full picture of what is planned, so we can better provide you with use-cases via the comments and you can add it

   I think the best example is the request for being able to have a custom domain with SSL for the customer portal.
   There are a lot of tickets for this request and I am unsure for which one to vote so I did vote for many.

   Hi Atera-Team,

   this ticket is not an improvement request but more a question about the handling of tickets in uservoice.
   I spent a lot of time to find out what is currently raised as a ticket in your queue to create my own requests.
   During my investigation I saw a lot of duplicates, already closed cases or information which has been splitted into multiple tickets.
   This makes it very hard for me to vote for the correct call.

   Are you reviewing these cases regularly?
   Wouldn't it make sense to pick the duplicated tickets, pick the call with most viewer and… more

   1 vote

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   0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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10. set time out for repeating alerts

    Set a time put for a repeating triger to send additional alerts

    18 votes

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    1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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11. Better API Lookups

    Ability to use the API to look up customers by Phone Number instead of selecting a page and then locating the customer. Also ability to create customer with just a phone number and not an email if one is not available.

    17 votes

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    2 comments  ·  Customers  ·  Delete…  ·  Admin →
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12. Turn off Network Discovery in Anydesk

    When Anydesk is installed on a client computer, the "Network Discovery" feature in Anydesk is turned on by default. That means that users that open Anydesk can see other computers in their network. In addition to this, users can go to Privacy and change their username in Atera. These two in combination open up for someone to impersonate for example an IT-person, and then initiate a connection request to other unknowing users.

    This should be possible to adjust in Atera, so that either of these services can be turned off.

    14 votes

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    0 comments  ·  Delete…  ·  Admin →
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13. Disable USB ports from using USB Drives to help on the Insider Threat.

    We are all concerned about the Insider Threat and Security Policy dictates that all USB ports on windows. Linux and Mac workstations be disabled except for designated workstations and those be logged and be reviewed daily.
    You have scripts to do it but we need it to be more automatic and for it to be monitored and reported.

    8 votes

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14. Device filtering & listing size

    Would like to see the option to be able to filter devices for (in my case) being "online" so we can remove all offline units from view. As well the list is so limiting with only 10 per page, it does not even go the length of the side information bar and likely (if it MUST remain static) could be set to 20 per page, ideally selectable 10.25.50.100 or ALL

    5 votes

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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15. Custom Icons on devices

    Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.

    My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.

    Currently I have to search to see what is installed where. It would be great if there were integrations to show this, but even a manual setting would let us keep track of these things.

    With webroot when we install is from Atera we have no way of knowing if it installed without running reports, going into the device or checking in Webroot. These four icons would make it much easier to see what is installed where for an entire client.

    Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.

    My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.

    Currently… more

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. Work from Home

    Need to be able to quickly run a report to show which customers are using the Work from Home feature.

    9 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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17. Share Device between multiple ATERA accounts

    Share Device between multiple ATERA accounts.
    We are 2 organizations with ATERA who both wish to monitor the same device on each of our accounts.

    16 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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18. IPAM

    IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    10 votes

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    1 comment  ·  PSA Tools  ·  Delete…  ·  Admin →
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19. User Logon report

    Be able to report on logged on users for a workstation. Be able to provide a time and attendance report for users based on their logged on username.

    5 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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20. voip

    Integration with VoIP calling to see directly if number is matched the customer information in Atera?

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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