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4973 results found

  1. Atera only "quick" show phone number of contacts. not mobile phone number. if a user doens't have a phone number and only mobile the user is shown with now phone number everywhere but when you edit the user in the contacts list.

    1 vote

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  2. I would like to hire someone who is a specialist in implementing Atera at an MSP.

    We have currently been using Atera for a year, mainly as an RMM application. I would like to take this to the next level.

    I would like the invoicing from Atera to our accounting system to be set up properly, but also the items from our accounting system to Atera.
    I would like to set up ticketing properly.
    Optimize on and off boarding procedures.
    Tips and tricks for automation.
    Insight into revenues from customer contracts.

    Preferably someone who speaks native Dutch or English.

    You…

    1 vote

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  3. Having to register the agent on multiple workstation for each user AND in citrix makes my life very difficult. I would like for the agent to pick up the currently logged in user . This is what most other agents do. Or just allow the user to put in their email to submit.

    Generally people just skip doing it and then when they need help they can't submit a ticket. It's very challenging to manage.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. Monitoring Agent - Bulk Change

    I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. We should be able to post multimedia in the ticket timers, or be able to add time via a discussion.

    It is very handy to be able to post pictures in the time entries, and to be able to add time to a note.

    Please add either or both.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Se serait bien de voir dans la listes des appareils et sur l'agent les mises à jours en cours d'installation sans passer par les rapports, plutôt que voir toujours le nombre de correctifs disponibles.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  7. The patch approval is great, but still, Atera doesn't offer the option to test out the patches. I don't trust the online forums. I'd like to even buy a dummy environment to try the patch before I approve it.

    1 vote

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  8. It would be fantastic if, within automations, we could have a checkbox option, for instance, to launch certain scheduled tasks during the next startup if the scheduling couldn't take place due to the agent being offline, as many RMM platforms already offer. Nowadays, with the rise of remote work and mobile workstations, it's even harder to schedule certain tasks at a fixed time.

    2 votes

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  9. Hi,

    If using configuration Policy and Windows Updates with restart outside of active hours on. Have a feature to wake computer at a time outside of hours to allow them to restart to apply updates

    2 votes

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  10. A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.

    in the same place an overview of what devices are currently downloading/installing/updating/Failed live view

    I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.

    So to recap an actual patch management page, where we can manage all systems/customers etc

    17 votes

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  11. We are limited to only 5 asset types. This is very short sighted since there are many more types of assets in the IT world. i.e. Phones, Switches, Routers, Computers, Monitors, Toner, to name a few. We should be able to add as many as we need.

    6 votes

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    1 comment  ·  Customers  ·  Admin →
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  12. It would be great to have the atera webinterface as a progressive web app (PWA).

    the pwa can start at system startup and i am up and running long before i open my browser.

    1 vote

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  13. Please add Centos as a Linux distribution for agents. Thanks!

    9 votes

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    1 comment  ·  Agent  ·  Admin →
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  14. Hi, I have a script that runs in a threshold profile to report if any PC has had an uptime of more than 7 days. This comes back in alerts. I want to be able to alert the user through the agent that their PC has been up for more than 7 days and to restart their PC.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. AI capabilities for customer portal password: Ability to change the domain password from the customer portal. Not just the local password

    3 votes

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  16. Separate permission to manage threshold profile

    3 votes

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  17. I would like to ability to assign different ticket field data (Ticket field Templates) to different customer or an away to assign any custom field to a particular customer's customer portal.

    IE. Customer A doesn't need the same data fields as customer B. As simply as customer B only uses Macs, so removing all the fields with Window's related data.

    4 votes

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  18. Hi,
    i would like to recommend you the following:
    For the Work from Home settings, when you activate an access from home to a customer for a device, this will generate a login link that you have to share with the customer... In my opinion it could be better in the customer portal of that customer when you activate this option for him and one device of him
    this has to automatically appear in his customer portal, like to get a generated button named login to PC xxx what ever his machine is called and skip the sharing part and…

    3 votes

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  19. It would be really useful to be able to add time entries to a ticket via API, The current API implementation (as far as i can see) allows us to read workhours duration and workhours list but not to add time to a ticket via the API.

    4 votes

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  20. At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.

    Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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