5047 results found
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Schedule
Schedule Uninstalls from software inventory reports
1 vote -
Bexio
Bexio integration to synchronize customers and billing exports
1 vote -
Monthly contracts need to pass date information to quickbooks
When monthly contracts are parsed to QB, the line items do not include dates. This is problematic when more than a month has elapsed from the generation of one invoice to another and certain contracts have entered the next period. The client receives two line items exactly the same. It looks like an error, when in fact it is the billing for the previous month and the next month. If the billing period information (which is clearly displayed in the invoice batch) was passed onto the QB invoice, it would solve untold headaches.
1 vote -
Hide dollar amount when adding a ticket entry
Can there be an option to hide the actual dollar value (currency value) of the contract rate when adding time entries?
2 votes -
Ticket automation rules for time base conditions scenarios
Ticket automation rules for time base conditions:
Rule 1:
For Open status tickets, existing or new - 3 day no comment or update - either internal comment or public reply, send an email.Rule 2
For 15 day Pending status ticket no comment – For tickets that have been in in pending state for 15 days and haven’t had a internal comment or public reply send an email.Rule 3
Pending 12 day reminder for the 15 day no comment or update. So the same as Rule 2 but at 12 days which send an email to the technician who…3 votes -
Export Knowledge Base Articles
Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.
7 votes -
Add agents directly under the IT Automation profile
Add agents directly under the IT Automation profile
4 votes -
Ability to CC someone when you create a ticket
I would love to be able to add a CC on the new ticket page. I have to create a ticket , open it, have to respond to the ticket and add all the CC people 2 step process. If i could just throw a CC field just on a new ticket creation, that'd be helpful.
36 votes -
Tie ticket to a KB
Tie ticket to a KB. For example, if during a ticket, a certain issue was resolved, it would be nice to create a KB out of it for future references
4 votes -
Scalable file copy windows
At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.
Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!
5 votes -
Technician Roles to be more specific define
The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.
But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.
Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.
26 votes -
IT Portal integration
KB: it would be nice to just link to IT portal. I can have that it just syncs. I want to suck in the documentation inside Atera. Need to get some documentation.
4 votes -
Retrive SNMP device oid and value with API
It would be very useful to be able to retrive via API device data, like SNMP, oid and current value
3 votes -
to keep tickets once customer closed
I would be nice to be able to keep any tickets from a closed customer.
Actually, closing a customer mean to delete any datas (computers but also tickets).
But any tickets is important for the records.
Thanks :)3 votes -
API knowledge base
Please add the ability to create categories using the knowledge base API. It would be great to also have all knowledge base actions, available in the API.
Currently, we want to use the API to:
* Create new customers
* Create knowledge base that is customer specificThanks
1 vote -
Chrome device monitoring and remoting
Chrome device monitoring and remoting
4 votes -
ITGlue import into Atera
I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers
13 votes -
Time entry on customersite check box
The option to have a checkbox in the time entry window to check if a time entry is done on the customersite.
Right now, the only way to have a time entry be checked as on customersite is by creating a time entry with the mobile app.
But as soon as it is edited with my workstation trough the webapp it will be unchecked from on customer site.
Best way is to just be able no matter the app or platform to check a box to mark the time entry as being done on the customer site or not.
3 votes -
Exclude retired devices from remote monitoring contract type
Contracts of the type "Remote Monitoring" currently includes all agents - also retired once. This means that a client will keep paying for unused clients.
I was told by support to manually check our hundreds of customers for "online since" devices and correct the billing every month.
There must be a way to exclude retired devices in the contract5 votes -
Tcm back pain
Discover effective Tcm techniques to alleviate back pain and improve your overall well-being.
More info :- https://www.huajiantcm.com/acupuncture
1 vote
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