5046 results found
-
Patch labels expanded
Expand on the options for patch approval to include "Manually approved" and "Automatically Approved" so you can see which updates have pushed out without your review.
Additionally being able to put patches "On Hold","To review" or "Pending Approval" rather than having to exclude them until you've been able to test and review them in your environment.2 votes -
Atera Windows App instead of opening a browser and run atera portal
Can you create an Atera Windows App instead of opening atera management console from a browser?
4 votes -
More than one device for a user
We have multiple Autodesk users who use desktops in the office but also have laptops for site visits. It would be great to be able to assign more than one device to a user.
9 votes -
Include Department on user import
I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).
The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?
The response I got from Atera Support was this:
"
At this moment, there is no option to add a Department when uploading a list of contacts.
As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is…7 votes -
Main page - new ticket button
On the initial page upon logging in, it would be optimal to have a new ticket button instead of having to select the menu option first. Fewer clicks always seems to be more appreciated by users & it could be implemented with very minimal design change.
2 votes -
Add Linux servers/machines to IT Automation Profiles for scheduling scripts
Allow Linux systems to be added to automation profiles so that we can schedule patching sessions and run other Linux scripts as needed on a mass basis and get a report via email like we do for the windows devices. At the moment we can only run the scripts manually against machine and see the output in recent processes report.
9 votes -
Team View MacOS integration for Atera
Would love a similar integration for MacOS as exists for Windows devices with TeamViewer.
1 vote -
Ability to assign users from any location to any device within the organization
Our organization has separate devices for users for remote work and working from the office. We have all devices sorted by location along with users but are unable to assign users that typically work from the office and are sorted there to their work from home devices.
1 vote -
Enable automatic agent override when OS is re-installed
With having to re-image computer quite frequently, it would be nice that the system recognized the same Serial number and not create a duplicate agent. At the moment you need to copy/past the extra data fields/custom fields over to the new one and manually delete the old agent.
1 vote -
Software install/uninstall email alert
You currently have an alert for software newly installed or uninstalled but only generates information events in the event viewer.
Please add an option for an email notification. This is really important to be able to monitor all software changes on end devices and as you already have the alerts it should be an easy implementation.37 votes -
Prevent tickets being created from chat
Currently a ticket is created when a chat session lasts longer than 2 minutes.
Please add an option to prevent this.
5 votes -
Device Jump List
Rather than have a particular Device assigned to each user it would be extremely handy to have a Device jump list for the entire customer along the right hand side whilst in the ticket rather than then having to click on Customer > Devices and then find the Device that is relevant to that ticket as not always the case the user has a problem with the device that is assigned to them.
4 votes -
Exclusion option for certain folders next to the 'Run the profile on newly installed agents'
Some agents that are registered to a certain folder do not need our standardised new agents scripts and program installs as they don't sit on our primary domain so we would like to have an option to exclude a certain selection of folders from having the 'run profile' profile applied.
2 votes -
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can paste it in
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can snip it and paste directly in the chat session with customer service.
1 vote -
Custom Ticket Fields view only
Ability to make custom ticket fields view only in service portal (like the default fields).
3 votes -
comet backup
Comet Backup integration. Low cost, flexible billing per feature per device. Many cloud storage integrations as well as local storage. Ability to have cloud hosted or self-hosted for those who have their own storage infrastructure and need better control and compliance. Well rounded api. We've been using it for a few years now for our msp clients and it works well in our self-hosted cloud infrastructure.
6 votes -
More detailed release notes
Atera needs to let us know when things like URL formats are changed.
Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.5 votes -
Availability Monitoring
can u add/change the feature for "availabity monitoring" to where we can modify the time settings without modifying the registry on servers that have the antera agent. Currently there is no Threshold Profile that can accomplish this, nor do we have any option to change the time interval that atera as set, which I believe is 3 minutes.
4 votes -
Detailed Permi
Separate Running Scripts from Remote Connection Under RMM Permissions.
In an ideal scenario it would be great to have detailed permissions for every function.1 vote -
Remote BIOS Update/Configuration
Like Intel AMT, having the ability to control and manage the BIOS settings would be a great feature. Instead of having to install third party applications and other methods would be a nice feature that not a lot of people provide.
4 votes
- Don't see your idea?