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4809 results found
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Customizable Dashboard for metric tracking
I would like to be able to see tracking metrics per tech, response time, etc in a dash board. How many tickets were closed per tech per day. Currently it only shows bulk tickets / open closed with out any details.
1 vote -
PAM - privilege access management
Would love if you could integrate a privilege access management feature like Auto Elevate.
3 votes -
Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email, the ticket will jump to the other customer (at which his email is assigned). We really need a fix for this.
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
12 votes -
Enlarge Metrics
This is a very useful tool. The recent change shrunk the size of the Metric widget on the dashboard. When viewing 1 week or 1 month it gets jumbled and is about useless.
1 vote -
Separate temperature alerts by hard drive
We need the ability to monitor hard drive temperature alerts differently for different drives.
We can separate drives for disk USAGE and need to be able to for temps as well.1 vote -
2 votes
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Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
5 votes -
Open images in an additional tab browser instead of downloading.
It would be extremely helpful if I didn't have to download an image to view it from a ticket. I need to be able to reference the image will replying to a ticket many times because of the information they contain.
Instead using an HTML to fileToForceDownload, it would be so much better to ContentType = "application/pdf";
13 votes -
Zoho Assist
It would be nice to have something like Zoho Assist integrated as an alternative to Splashtop SOS, as Zoho even has a free option, which would be perfect for someone who only occasionally needs use an attended log in, and doesn't want to pay for a full Splashtop SOS account.
4 votes -
making custom fields that can automatically populate information
In other RMMs we were able to create a custom field in an agent and then define registry keys to automatically populate those fields. Can we have something like this?
1 vote -
Customize customer portal
It could be nice to have the "customize customer portal" option. So that we can add/remove things from the customer portals.
29 votes -
Deploy Atera Agent via JAMF PRO
Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.
We need a way to deploy the script through JAMF PRO
1 vote -
add custome values to agent api response
when calling https://app.atera.com/api/v3/agents?itemsInPage=50 it would be nice to have custom values attached to the agent returned in the agent json.
currently i have to loop agents to collect custome values causing more api calls and over heads for a simple dashboard.
3 votes -
A way to auto merge tickets if it has multiple alerts coming in
We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.
8 votes -
Create tickets from Vulnerabilities / Vulnerability alerts
Allow tickets to be created and assigned from vulnerabilities associated with devices or sites. Eg - If there is a critical update for Microsoft, alert technicians and allow a ticket to be created and assigned to a technician so status of remediation can be monitored and managed.
8 votes -
SLA to work with Tickets based on Customers Contract SLA
When a Support Agent takes a phone call and opens a ticket for a specific client we should be able to see how long we have to fix this ticket.
Some clients might pay a large amount of money on a monthly basis and wants everything included.
So when an agent opens a ticket over the phone it does add the SLA ONLY IF it is set to hourly rate - not managed with monthly fee I cant see the option to select the Contract which they are actually on.
But if the customer opens a ticket from the helpdesk agent it works perfect and shows how long is remaining on the SLA.
I think there should be a way to add the Month to month Monitoring SLA for clients in there tickets aswell.
When a Support Agent takes a phone call and opens a ticket for a specific client we should be able to see how long we have to fix this ticket.
Some clients might pay a large amount of money on a monthly basis and wants everything included.
So when an agent opens a ticket over the phone it does add the SLA ONLY IF it is set to hourly rate - not managed with monthly fee I cant see the option to select the Contract which they are actually on.
But if the customer opens a ticket from the helpdesk…
3 votes -
Dashboard - Compliance/Health Widgets
The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.
6 votes -
Patch Reports
We would like a report from the Windows patches which would send us a proper monthly report by email.
Preferably in a structured Excel worksheet without graphics.
Which we can also set more specifically regarding the device and the customer.2 votes -
Customer Asset Search
Under Customer Assets
- add ability to add/remove columns
- add ability to sort by column (sort by name, asset type, contact, etc)
- when entering query into search box, allow it to search all custom asset fields not just columns that are currently displayed24 votes -
Advanced reports and utilization
like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i like that there is a metric system in the device page (would like more advanced metrics) but i don't have any way to see or put that in a report other than having to go to each individual device or setting a low threshold for an alert which isnt ideal.
like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i…
1 vote
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