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4727 results found
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rustdesk
It would be great to have RustDesk as an alternative to Splashtop/AnyDesk/TeamViewer/Screenconnect.
If possible best would be to have the option to also use an onprem rustdesk server.
7 votes -
RDP Option when Splashtop fails to connect
Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.
7 votes -
wazuh
Wazuh XDR Integration
5 votes -
Alert panel on device dashboard
The Alerts panel on the device dashboard currently is pretty useless. It would be nice to see some context beyond "2 potential CVE(s) detected" or "1 unmonitored device(s) have been detected. Atera's issue is that you have to jump to so many different dashboards just to get basic information. It would also be nice to see a remediation path on the device itself for the detected CVEs
3 votes -
Allow More White Label Options
Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.
Please allow us to customize some of the accent colors so we can continue using our custom white label UI.
439 votes -
Would be nice if device info would make a difference between domain and workgroup
Device info shows the Domain or Workgroup but does not tell what it is. Domain or Workgroup makes a hugh difference in troubleshooting
4 votes -
Accessible satisfaction Survey
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system. This includes ensuring that survey options are properly labeled for screen reader compatibility and enabling seamless interaction with the survey interface for users with visual impairments. Additionally, improvements to the web version of the survey to address accessibility issues are essential.
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system.…
7 votes -
Export Potential CVEs in XLS Format
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank you for considering this request.
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank…
5 votes -
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously. It would be nice to be able to open Atera on at least two workstations in one session, without having to disconnect from the first one each time. Let me explain: I have to go from my office workstation to my workstation in the workshop several times a day, and each time I have to close the first workstation for Atera to work properly, then reopen it when I come back.
30 votes -
Dynamic groups for Devices / Agents
Be able to create groups or searches of specific devices (Like only server OS or only workstation OS), and automatically apply IT automation profiles (not limited to) to those devices.
69 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
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auto remove device after inactivity
It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity
8 votes -
Add hard disk metrix in the dasboard
Please add hard disk metrix in the dasboard like the cpu & ram
9 votes -
Ticket description box in web app
Can the ticket description box in the web app be enlarged like it was in the classic view? Can the description box also have an autosave feature? I have fat-fingered keys before and lost all of my input and then have to retype which is very inconvenient.
3 votes -
Be able to build the basic Patch Status Summary report in advanced reports
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that the classical report gives us and 2. when exporting the classical report it turns it into a very very ugly PDF.
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that…
3 votes -
Functionality to create automatic maintenance schedules
Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.
9 votes -
Have multiple accounts tied to the same email address - to split permissions
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to check on the PAW, where I'm logged into Atera as admin.
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to…
2 votes -
Shutdown and Power On Info
Some updates are affecting device performance. It would be better if we have an idea when did the user last shutdown and power on the device for us supports to advise them that the device needs a restart to avoid poor device performance
1 vote -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
8 votes -
advanced report
Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"
or
"Show me all of the local administrator accounts for customer xyz"
or
"all open tcp 3389 for ip range 192.168.1.x"
7 votes -
excluding events based on details within the event description.
I'm proposing a new feature for the event monitoring functionality that would allow for more granular filtering based on event details.
Current Situation:
We currently monitor events based on Event IDs, such as Event ID 5136. However, there are situations where specific descriptions within those events are not relevant to our needs.
Proposed Feature:The proposed feature would enable us to filter events based on keywords or phrases within the event description. This would allow us to:
1- Reduce Noise: Exclude irrelevant events like those containing "AC Power" in the description for Event ID 5136.
2- Improve Focus: Focus on the specific events that are most critical for troubleshooting and monitoring purposes.Benefits:
Increased efficiency in event monitoring by focusing on relevant information.
Improved clarity and reduced clutter in the monitoring interface.
Enhanced ability to pinpoint root causes of issues.
Thank you for your attention to this matter.
I look forward to hearing you backI'm proposing a new feature for the event monitoring functionality that would allow for more granular filtering based on event details.
Current Situation:
We currently monitor events based on Event IDs, such as Event ID 5136. However, there are situations where specific descriptions within those events are not relevant to our needs.
Proposed Feature:The proposed feature would enable us to filter events based on keywords or phrases within the event description. This would allow us to:
1- Reduce Noise: Exclude irrelevant events like those containing "AC Power" in the description for Event ID 5136.
2- Improve Focus: Focus on…3 votes
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