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4977 results found
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Exporting Customers Details/Data
The ability to export customer data/details, since we have a way to import.
This for migrating to new MSP
2 votes -
Pull Customer Rank via API
Currently you can set a customer rank in the GUI, but this rank does not appear when pulling that customer via the API
4 votes -
Allow customization of device view
Remove unwanted info, change info, remove boxy outline, create an option for "LIST". Currently in full screen I can only see 7 devices. It would be nice to have a clean list sortable by "customer" or "OS" or a myriad of other useful things. Ability to collapse "views"
4 votes -
Security Awareness Training (SAT)
Allow MSPs to offer Security Awareness Training through Webroot. Help train clients fight against Cyberattacks by being trained on what to look for.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Webroot Deployment Automation
The ability to perform the existing Webroot installation action, but via an automation policy so that Webroot can be installed on all devices automatically.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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On the Device screen, allow changes to the length of history to zoom out to months or zoom in to hours...
Need to be able to zoom into which hours a device went down or zoom out to see a longer history.
1 vote -
Update timeline for devices
You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.
A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got 50 units across 4 clients now unable to connect their VPN and looking in their update timeline they all took this update last night/this morning".
Those cases of "my computer was working perfectly for ages and now the printer and VPN haven't worked all week" would be easier to troubleshoot if you could look on a timeline and see that the user first had problems on Tuesday and on Monday night they upgraded from Big Sur to Monterey (an actual issue we had this week with the upgrade breaking VPN and print drivers)
in the SMB space, a lot of users have no clue as to what updates have run (especially Mac users) or even if they have run, and why should they, but knowing about them will help us as their MSP to stay informed and resolve issues.
You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.
A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got…
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Improvements for service manager
When refreshing the services list, your search query gets lost and you have to retype the search everytime. Would be better to remember the search after refresh.
Startup type is not visible. This is a very important information. Is the service disabled? Or set to manual or automatic startup type?
3 votes -
Can you make notes searchable
We would love to have the ability to created a custom note and have it be searchable.
6 votes -
Webroot - Bitdefender icons
See in the dashboard of each computer if Webroot or Bitdefender is installed with icons
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Pass parameter/variable to auto-healing script
Currently, when a threshold alert fires, it is possible for the alert to trigger an auto-healing script to run. For example, if the Service that is being monitored stops, it is possible to assign a script to launch to start the service.
The problem is that you have to have a unique script for each service. It should be possible to pass or expose parameters/variables from the alert to the script. This way, we can develop generic scripts and reuse them for multiple threshold alerts.
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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faster online
It frequently takes forever for an agent to come online. Sometimes even longer for Remote access to be available. This may be a Splashtop-only issue.
Can a system Tray Icon be implemented with some basic functionality like Request Remote Assistance? Repair Atera Agent. Request chat.This would hopefully poke the system into recognizing an agent is online and available for Remote Control or whatever the customer seeks help with.22 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Offline device list under Customer
Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.
3 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
6 votes -
Communicate with users signed in on a device, without beginning a remote connection
While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.
2 votes -
Disable new feature modal
I don't need to be told every month theres a new version out by covering the entire screen when I login. This is bad SaaS practice and is a jarring experience when you're logging on to complete a task.
The Notification bubble at the top of the screen already tells me about new releases, this is sufficient.
1 vote -
Contact Last Comment variable with attachments
Add the attachments of the last comment when sent with the variable Contact Last Comment.
1 vote -
Contract
I would love to see a contract builder that looks like this:
Contract Name:
Client Name:
Term:
Billing Cycle: [weekly, monthly, yearly]
Bill base amount: [Enter amount or select Asset/Services List*]
Add Work from Home count? Y/N | Work from Home extended fee per user:
Add Backups Y/N | Backup Rate per instance:
Add Endpoint Security Y/N | Number of Seats: | Price per seat:
Block hours? Y/N
Number of Block hours:
Block hours refresh cycle [Same as Billing, Weekly, Monthly, Yearly]
Charge for billable hours in excess of block hours? Y/N
- Onsite Business hours: $ / [hour, day, week]
- Onsite After-hours: $ / [hour, day, week]
- Remote Business hours: $ / [hour, day, week]
- Remote After hours: $ / [hour, day, week]
[Add rate]*asset/services list = a form per client that list the assets and services that are billable:
- Servers monitored #____ x Extended rate $____
- Workstations monitored #____ x Extended rate $____
- BYOD devices #____ x Extended rate $____
- Backups #____ x Extended rate $____
- Endpoint security #____ x Extended rate $____
- M365 Business Premium #____ x Extended rate $____
[Add Asset type or Service Type]This Asset/Services list, would enable us to dynamically update the fees associated with contracts… if a site adds 3 servers. Bingo reflected in the billing The "Add Rate" would enable us to add multiple rates to tickets... perhaps the work on servers bills higher than work on laptops or printers...I would love to see a contract builder that looks like this:
Contract Name:
Client Name:
Term:
Billing Cycle: [weekly, monthly, yearly]
Bill base amount: [Enter amount or select Asset/Services List*]
Add Work from Home count? Y/N | Work from Home extended fee per user:
Add Backups Y/N | Backup Rate per instance:
Add Endpoint Security Y/N | Number of Seats: | Price per seat:
Block hours? Y/N
Number of Block hours:
Block hours refresh cycle [Same as Billing, Weekly, Monthly, Yearly]
Charge for billable hours in excess of block hours? Y/N
- Onsite Business hours: $ / [hour, day,…11 votes -
Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
5 votes -
microsoft licensing- Windows Embedded Standard
When pulling a report on Microsoft licensing, not all licenses are found. "Windows Embedded" OSs are not included in the report if they don't have a version number. It would be useful to see all licenses, even if they don't have a version number.
4 votes
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