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4759 results found
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Rules Stop
Give the option to stop the Ticket Automation Rule Flow if a specific automation criteria has been met. We have a problematic customer that we have to send a separate response to when doing anything with their tickets. I made a rule to send them a message when their ticket assignment changes, but they get 2 emails because it doesn't stop after that rule and continues on to the generic Ticket Assignment rule. If the flow would stop after the first one, we could get more creative and Customer/Contact specific with automated responses if necessary.
1 vote -
Process for clients
Halo PSA they have an area where you start an engagement with a potential client and basically, we enter the info and there is a continuation throughout the whole process. Start, contract sales, and then eventually it turns into a client. I would be able to bring in my marketing team inside Atera to start the process there. Right now we use Xoho forms.
1 vote -
Allow changing client device order within a folder.
It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.
4 votes -
Contracts with more alternative hourly wages
Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.
1 vote -
1 vote
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Seamless ticket time recording
A gapless time recording would encourage the technicians to organise their working time more efficiently.
At the end of the shift, the technician should carry out a daily closing in order to document his day without gaps.1 vote -
Report for all alerts with filters.
I would like to be able to generate a report for all alerts by date, type and status.
1 vote -
Alert view: online device status
Alert view: online device status
1 vote -
Helpdesk Agent for Mac OS
There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.
18 votes -
Manage available patches in folder under customer
On the device page there is a manage available patches button, but when going tin to folders this is not available.
It would be very helpful to have this option under folders as well.3 votes -
Add Search bar to "Passwords" tab
Add Search bar to "Passwords" tab - same as the search in devices tab
5 votes -
Optional patches to be separated from other patches
Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.
Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch it. It would be nice to be able to separate them.
We want to focus a lot on the systems that are patched – it is patched of our overall goal for our customers.
Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.
Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch…
5 votes -
Restrict technicians to some customer folders only
To assign a technician to give permission to certain folder and not everything. Restriction based on departments and not “sites”
10 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Duplicate or Copy Assets
It would be nice, when adding multiple assets of the same type, to be able to copy them. That would make bulk adding of items such as computers or phones easier.
2 votes -
Scheduling IT Automation Between hh:am and hh:pm Daily/Weekdays
We have a customer with a large mobile workforce using laptops that are online for brief periods in a day. The current IT automation scheduling features requires that we specify hh:mm. The automation runs on schedule but fails to achieve much since most laptops may be offline at the specified time. Instead of creating additional schedules (for e.g. 8am, 9am, 10am, 11am, etc.) it would be good to set a range
1 vote -
Caching Update server (local)
How about having an option for large updates from MS and a caching server (local). Is there a way to cache large updates internally and point to this location?
For example 22H2 is 127.5GB x 100 = 12.75 TB
1 vote -
Pull reports via API
Ability to pull reports via api. Ideally being able to limit at customer or device level or otherwise allow a complete dump.
17 votes -
Self-healing tickets
Self-healing tickets
3 votes -
When granted access, who is logged on
When I get help from support i'm often asked to grant them access. From that time I don't know who is logged on and for how long. I have some sensitive info in my system, i.e. all my customers equipment.
I trust nobody so I would like to be able to see who is logged on to my system at all times!
5 votes -
Activity log for when we disable a technician
Activity log for when we disable a technician
5 votes
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