4755 results found

1. Need a report to tell me which devices for a customer are eligable for Windows 11

   Need a report to tell me which devices for a customer are eligable for Windows 11

   434 votes

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   18 comments  ·  Reports  ·  Delete…  ·  Admin →
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2. Request for Robust Agent Self-Upgrade Mechanism

   I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.

   Current Problems
   When upgrading agents via:

   MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).

   Triggers Error 2753 (corrupted installer state) or GPO conflicts.

   Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.

   No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).

   No built-in rollback: Failures leave devices in a broken state.

   Suggested Solutions: Agent Self-Upgrade Module!
   Embed a standalone updater within the agent (like Chrome/Firefox/NinjaONE auto-updates).
   Validate the new version before removing the old one.

   Fallback Mechanism: Retain the old agent if the new version fails to install.

   Silent Upgrades: Support seamless upgrades without GPO/MSI dependencies (e.g., HTTP-based binary patches).

   NIS2 Compliance: Broken agents = gaps in asset inventory (a compliance risk).
   IT Overhead: Manual fixes (like PowerShell cleanups) waste hours.
   User Impact: Failed upgrades disrupt workflows and erode trust.

   Example Scenario:

   Atera Support advised me to run:
   Get-WmiObject -Class Win32Product | Where-Object {$.Name -eq "AteraAgent"} | Remove-WmiObject
   followed by CURL reinstall. This is error-prone and unsustainable.

   Request
   Please prioritize a native, fault-tolerant upgrade system to replace the current fragile methods. Many competitors (e.g., NinjaRMM, Datto RMM) handle this elegantly.

   Thanks for considering!

   I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.

   Current Problems
   When upgrading agents via:

   MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).

   Triggers Error 2753 (corrupted installer state) or GPO conflicts.

   Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.

   No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).

   No built-in rollback: Failures leave devices in a broken… more

   66 votes

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   6 comments  ·  Agent  ·  Delete…  ·  Admin →
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3. Dark Mode

   Is there any pipeline to support dark mode.

   1,934 votes

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   124 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

4. Improve SNMP module (consolidated)

   1. SNMP monitoring in dashboard, OID values and what not.
   2. Support for Linux/Fedora based monitoring agent.
   3. SNMP trap receiving.
   4. More control on SNMP settings, polling rate, etc.

   •  

   •  

   184 votes

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   59 comments  ·  Devices  ·  Delete…  ·  Admin →
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5. ticket tabs, close them when a ticket is closed!

   when i close a ticket i want the tab to close as well. Anything other than that is stupid and whoever vetoes this ideal needs sin binned.

   12 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Ability to be notified, Emailed when an agent is online.

   Ability to be notified, Emailed when an agent is online. This would be very helpful tracking down misplaced or stolen devices.

   11 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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7. Less AI, more fixing existing issues?

   Can you focus less on adding AI to every single thing, and actually just fix the basic existing issues that have been on here for an extended time? We were told that we would be able to assign multiple computers to a user when we signed up months ago, but that still hasnt been implemented--yet theres a new AI update out every week.

   61 votes

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Ability to mark devices as "Inactive"

   I need to be able to manually mark Devices at "Inactive". Want to keep them for inventory, but don't want them to show up in sites or take scripts/patches. Also, this is different from retired devices, because I want it to be a manual process and just because a device hasn't been used in "X" amount of days doesn't mean it's inactive.

   48 votes

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   2 comments  ·  Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

9. New look menu is a step backwards

   The new menu interface has hidden 'Knowledge base' behind a 'More' button but left items we never use. we need the option to pin or rearrange menu items.

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   5 votes

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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10. Automation trigger for new internal comments

    This feature request proposes adding a new event trigger to the automation engine that activates whenever a new internal comment is added to a ticket. Currently, automations are largely limited to public updates, but this addition would allow for seamless internal workflows—such as notifying specific team members or updating ticket metadata—based exclusively on private technician notes without alerting the end-user.

    6 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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11. Ability to turn off ticket tabs

    We would like the ability to turn off ticket tabs - we don't find them useful as they are presently.

    7 votes

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    3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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12. MDM

    Why does Atera not work with IOS, and Android devices. Can you at least offer a company that offers MDM and have it as an add-on app within Atera?

    8 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

13. Manipulate "Approvals" in the built in approval engine within tickets

    I'd like to be able to add an approver to a ticket with ticket automation rules.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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14. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little greedy, it would be really nice to integrate with a GPS asset tracker like Samsara so that we know where all of our devices and equipment are at any given moment without having to go to one more system. Looking for a more all-inclusive solution to better support our team.

    I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little… more

    819 votes

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    40 comments  ·  Devices  ·  Delete…  ·  Admin →
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15. Text Message (SMS) Alerts

    I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.

    48 votes

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    11 comments  ·  Alerts  ·  Delete…  ·  Admin →
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16. Better Customer Profile

    On Password area:
    - Password History
    - Two step authentication

    Documentation Area:
    - A place we can create folder and files for KB and SOP
    - Picture Gallery for reference
    - Network Diagram

    Atera will be on top of all RMM if they have a good IT documentation platform

    2 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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17. Move user to another site

    I'm unable to move a user to a different site. The AI shows a ridiculously cumbersome solution. Please make this easier. Staff move around.

    3 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. Successful/Unsuccessful profile execution in the device

    Show whether the automation profile is successful or unsuccessful in the deivices activity log instead of a link to see the report.

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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19. Improve adding Manual Time Entries

    In the new UI, entering manual time entries is very laborious.

    Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.

    It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.

    226 votes

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    59 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. Ticket Timer Automation rule

    Please allow me to trigger with Automation rules the ticket timer, the automatically start timer on ticket open is not an accurate way to track time. My Goal is to set automation flows that automatically start and pause the timer based upon my ticket status.

    10 votes

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    1 comment  ·  PSA Tools  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar. You are also welcome to review the most recent comment added from our Product Marketing Team.

    http://atera.uservoice.com/forums/936306/suggestions/50683820

    Best regards,

    The Atera Team