5081 results found
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Monthly contracts need to pass date information to quickbooks
When monthly contracts are parsed to QB, the line items do not include dates. This is problematic when more than a month has elapsed from the generation of one invoice to another and certain contracts have entered the next period. The client receives two line items exactly the same. It looks like an error, when in fact it is the billing for the previous month and the next month. If the billing period information (which is clearly displayed in the invoice batch) was passed onto the QB invoice, it would solve untold headaches.
1 vote -
API knowledge base
Please add the ability to create categories using the knowledge base API. It would be great to also have all knowledge base actions, available in the API.
Currently, we want to use the API to:
* Create new customers
* Create knowledge base that is customer specificThanks
1 vote -
Notifications via pushover
Notifications via pushover NEEDS to be an option. The Atera phone app is not reliable and doesn;t keep going off when there is a notification. Plus it keeps needing to be logged into for the ability to see the alerts but most of the time they still don't show up after logging back into the app.
Give the ability to send notifications to Pushover so Atera RMM would detect that a node is offline that we want monitored and push the notification as a urgent notification to Pushover. The Pushover app then will keep alerting on your device until you…
1 vote -
Tcm back pain
Discover effective Tcm techniques to alleviate back pain and improve your overall well-being.
More info :- https://www.huajiantcm.com/acupuncture
1 vote -
Allow technician to patch workstations with "Manage Scripts" and "Server Remote Manage" disabled
To authorize a technician to patch workstations, you need to activate 3 options in the roles (Manage Patch and IT Automation, Manage Scripts and Server Remote Manage).
This way of managing roles makes no sense and represents a security flaw.
In my opinion, enabling the "Manage Patch and IT Automation" option alone should allow a technician to manage patches on workstations (with Manage Scripts and Server Remote Manage disabled).
I don't want a novice technician to be able to administer the servers, let alone the scripts on which we often spend long hours.
I hope that my request will be…1 vote -
custom field from personal contact report
custom field from personal contact report - In the information on the customer card, we have added personalized fields - such as a private email address, customer name in Hebrew \ last name in Hebrew \ and other personal data at the customer level
Currently, there is no report that allows receiving this information centralized for the customer, we would be happy to create a report that allows for the selection of these customized fields1 vote -
TimeSheet Report - Ticket Created and Ticket Resolved information
There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.
1 vote -
TimeSheet Report - Unable to see Technician Notes
The Accounting Department is unable to view the technician's notes when viewing the TimeSheet Report. The Ticket ID is not viewable.
1 vote -
removing mailadres
Is it possible to remove the premair mailadres from a customer and replacing with another, now my collegue sometimes makes tickets for customers, but when i reply i will replying to her, i can use BCC but thats not the same....
1 vote -
Scheduled Advanced Report send by own email domain
We scheduled our custom advanced report to customer and send by weekly.
This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.
1 vote -
centralized backup management and deployment with Templates
it would be very practical if a centralized backup management with automatic image deployment were implemented
1 vote -
Allow agent<>user machine relationship to be updated via API
The API is a great way to update many items quickly.
To be able to update the agent's relationship with a user via code would be a real bonus.
Currently facing the prospect of updating this manually fills me with dread.
1 vote -
Tickets are duplicating due to Subject line
Instead of checking the Subject line to prevent tickets being duplicated, instead insert a ticket ID into the body and check for that ticket ID in the body to prevent tickets from duplicating due to replies not having a specific subject.
Cherwell does this, it places the ticket ID into the body, For example, within the body, you'll find the Ticket ID written out on the bottom of an email - {CMI 43EF84993H2}
Cherwell scans each email's body for the ID and places/groups that email into the correct ticket. If it doesn't contain the ID within the thread of emails,…
1 vote -
portuguese
Do you plan on having Portuguese available? Can we help?
1 vote -
fusion
fusionner un ticket dans un ticket programmer
1 vote -
Schedule report unable to select Contacts and Technician at the same time.
Wish to send report to Customer email and also cc to technician email.
Instead of create multiple schedule report.
1 vote -
1 vote
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Extra information on IT automation landing page
The "Patch Management and IT Automation" landing page only has 1 info about Last Modified date and time. Please include extra info about When was the last time it was run and next time it will run. Similar to Windows Schedular, that way you can have a quick glance on how your IT automation profiles are configured and their health.
1 vote -
Patch Management Exceptions (Product Family Control)
Currently when adding exceptions within a patch management profile you must add the exceptions on a per patch basis. However, we are running into instances were certain servers should not receive specific product updates automatically day one (e.g., SQL, and PowerShell).
It would be nice to have a feature that acts as a wild card exception for any related patches to a product existing or future so we don't have to update the policy prior to every maintenance window.
1 vote -
Delivery Optimization thru Atera
Atera can use Delivery Optimization (Microsoft). Finally, Microsoft developed better Windows Updates through Delivery Optimization to efficiently manage the data transmitted thru the Internet.
Now, Atera needs to be able to use this feature instead of enabling "Local Windows Updates" to be used.
1 vote
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