5032 results found
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Need more product family level under the ticket
Need more product family level under the ticket
1 vote -
Alert for when a device has been online for X amount of days.
Alert for when a device has been online for X amount of days.
1 vote -
Sort "Save View" / "Category" suggestion
Hey Team!
I like your improvements on the Device Site and played aroung with different filters and saving different views where I see a chance to customize it even better:When I type a category where my view should appear there should be a suggestion of categories I already have in the list. So it is easy to click the right one and minimize the risk of a typo.
The views or categories should be able to be moved up and down via drag & drop just like in the custom fields so I can adjust and customize that.
This…
1 vote -
Ability to set a beginning balance or adjust the balance of time on a block contract.
Ability to set a beginning balance or adjust the balance of hours available on a block contract.
1 vote -
Serial Numbers need to include letters and allow as many characters as needed
As I was attempting to add the serial numbers in for products, I was unable to use letters and it cut my off at a certain point. Some products contain serial numbers with letters and can be 15 -20 characters long.
1 vote -
Preventative Maintenace Scheduled Ticket cycles
It would be great to be able to automatically schedule maintenance for a device:
1- Laptop for general maintenance every 3 months - sends a user a email for the maintenance, to contact IT ticket notification for the technician.
2- Equipment batteries (Mouse, UPS etc) every 2 years - ticket notification for the technician.A start date with cycle options (daily, weekly, monthly, every Monday etc).
Select devices to include/exclude.
Keep the PM separate from Corrective maintenance.
Import/Export of schedules as systems or requirement change.1 vote -
ticket status button
On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.
1 vote -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
Custom Collections API
It would be cool if we could push collection information into ATERA per device to show monitored data collected outside of SNMP. For example some equipment only has a rest framework, so I could have a script running on an atera agent monitored device/server, and have it push these collections details into the dashboard for additional monitored data.
1 vote -
event log export to csv
Would be great if we were able to export the event log to csv and/or similar format to make it easy to search and filter log results while working to resolve issues.
1 vote -
Mon Expert en Gestion Accounting Integration.
Mon Expert en Gestion Accounting Integration.
1 vote -
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
1 vote -
Install the agent without admin control
Install the agent without admin control
1 vote -
Default Time Entry Based On Contract
Hi Team,
It would be helpful if the Default Time Entry Length was moved from the Settings menu and placed in the Contract.
The reason for this is different contracts have different minimum time billed.
A T&M customer may have a minimum of 1hr when a full service client may be recorded in 15 minute increments.The ability to set this against the contract would allow more accuracy in time recording and client billing across the board.
1 vote -
Under customers, it would be nice to have a link to their Network Discovery so you can check out the devices etc. =
Under customers, it would be nice to have a link to their Network Discovery so you can check out the devices etc. Instead of going into the Network Discovery tab and look up the client
1 vote -
Quick device search using delimiters
Hello! I'd love to see a feature where in the search bar on the Devices page I could do a search for multiple devices using a delimiter of some sort to separate the names.
Example: TJONES;MSTEVENS;PC1-001
and only those devices show up in the search. Much quicker than dealing with filters.
Thanks for all your excellent work!1 vote -
Need to be able to copy an existing Alert Profile to a New Alert Profile
Need to be able to copy an existing Alert Profile to a New Alert Profile. This would save time from having to create a whole new profile just so you can have one minor change for a group of machines.
1 vote -
Monitoring SNMP devices without having an atera agent installed on a connected device
Monitoring SNMP devices without having an atera agent installed on a connected device
1 vote -
Monitoring agent
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…
1 vote
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