Change the comment option for tickets not look like an email to the customer. Have it more accessible.

CATEGORIES

All ideas

My feedback

3rd Party Integrations 344 ideas

Acronis 16 ideas

Admin & Core 196 ideas

Agent 335 ideas

Alerts 266 ideas

Asset management 5 ideas

Billing 153 ideas

Bitdefender 16 ideas

Customer Portal & Knowledge Base 123 ideas

Customers 216 ideas

Dashboard 143 ideas

Devices 400 ideas

Helpdesk Agent 78 ideas

IT Automation and Patch Management 361 ideas

Mobile App 60 ideas

Network Discovery 71 ideas

PSA Tools 46 ideas

Reports 346 ideas

Roles and Permissions 53 ideas

Security 74 ideas

Tickets 738 ideas

User Interface 196 ideas

Webroot 12 ideas

Work From Home 50 ideas

Have an idea for a new feature?