5040 results found
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Automatically mid period invoicing of contracts.
When a contract quantity is changed in mid period, the contract should be billed on next billing batch. The choices could be :
"Next billing period" - preventing automatic mid period billing, as of today
"Daily" - Billing from today til next Contract duration date
"Current month" - Full month invoiced from current month till next Contract duration date.
"Next month" - Full month invoiced from next month till next Contract duration date.
It is necessary to keep track of the quantity invoiced on all contracts. Thereby preventing to invoice the same quantity twice.
The billed quantity should be visible…1 vote -
I new Costume Field group as the Tickets, but with other name like Task or request.
So the users can either select a request or ticket. The idea is if the user select opens a ticket is because someting happend and interrupted his work, and task or request when the user request for something installed like a pheripheral or apps....
1 vote -
Change the comment option for tickets not look like an email to the customer. Have it more accessible.
Change the comment option for tickets not look like an email to the customer. Have it more accessible.
1 vote -
connect multiple 3rd party accounts for the same app
Allow multiple connections for the same 3rd party app using different accounts. We are an MSP for government entities who would like to keep their accounts under their own name to ensure security and ease-of-mind if switching to a different MSP. We would still like to connect multiple of our clients to our Atera account for remote access and streamlining purposes, while keeping separation of finances and titles between customers.
1 vote -
Creation of a ticket each time a computer is shut down from the helpdesk
It would be good if a ticket were created automatically each time a computer was requested to be shut down, from the helpdesk.
This would allow for a more detailed history of actions on each computer.1 vote -
Ability to merge tickets using the API
We have some automatically generated tickets that we would like to automate merging into parent tickets. From what I can see the API doesn't have an option to merge tickets.
1 vote -
Obfuscate Or Encrypt Scripts [important]
So imo, scripts that are batch or powershell that are ran are stored in the location - C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageSystemTools
Need to be obfuscated or encrypted somehow because they show up in clear text if they are stuck, sometimes these scripts could have a hardcoded password that are needed to work for instance runas etc.... Yeah, I have a script to delete all *.bat and *.ps1 - this is not an answer though.
All it takes is one kid that knows how to work on a vcr to mess things up!
1 vote -
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following:
That HTTPs, doesn't work using this method.
That a user can use a fowarder, i.e. helpdesk.xxx.com -> helpdesk.company.atera.com.If a forwarder is used, at least they can still point towards their domain, which forwards to Atera page etc.
1 vote -
Open up system console and run on user contact:
Open up system console and run on user contact: We used to have it in Managed Engine, you can open up the system console, you have a way of seeing it under the use contact. That would be useful something that need to run on a user contact (command, to clear credentials).
1 vote -
Ability to filter devices based on type of contracts
Ability to filter devices based on type of contracts
1 vote -
Exported PDF's need a legend that tells what the lines represent.
When a report is run the bar graph lines says issue / resolved, but when the report is exported this information is not there for a Customer to see.
They don't know why there are 2+ lines.
This caused confusion and aggravation to the Customer and looks bad on us.1 vote -
Auto Addressing
A very small but useful feature. When replying to a ticket as a tech, automatically include the following or something similar.
Hello/Hi/PreferredGreeting {{requester.first.name}}
Message body written by tech
Kind regards, {{tech.first.name}}
1 vote -
bi weekly scheduled tickets
Ability to create a scheduled ticket for every 2 weeks (bi-weekly). i.e. every two weeks starting monday, July 17th.
1 vote -
Notes in devices overview
We have some customers whose servers have names like S01, S02, S03 etc. We would like a note field in the device overview that describes the function of the server at first glance.
1 vote -
runzero
Are there any plans to integrate with Runzero
1 vote -
Ticket automation process with self healing
Have the ability to create rules based on different device profiles and their status or alerts. Example: If a server goes down for more than X minutes automatically create a ticket, if the server goes up after such ticket has been created and no one has opened it automatically close the ticket. If a SNMP device has a warning or alert notification for more than X minutes automatically create a ticket so the technician can be aware of the problem. Sometimes we get so many alerts that real issues fall into the cracks.
1 vote -
Hi Team, Its just to add a basic option when we add contracts, we have no option to add our contract type ( New Contract > On option "Contr
Hi Team,
Its just to add a basic option when we add contracts, we have no option to add our contract type (New Contract > On option "Contract Type"). Here we need to have our vendors option Like Microsoft , Zoho , Symantec etc for better filtering.
Now we can see its predefined by yourself and cannot be added our own.
1 vote -
prevent (or warn) merging tickets at different customers
When merging tickets, it should not allow you (or at least should warn you, requiring an extra click) if you're attempting to merge tickets from different customers.
I've had situations where I've had multiple Open tickets with the same subject from different customers who coincidentally had the same issue at the same time (or were just really bad at writing useful subject lines and I hadn't got round to changing them to better ones yet) which looked at a glance like the all-too-common "reply creates new ticket". I've only merged tickets wrongly once that I know of but it's very…1 vote -
Customize the response for when the chat is unavailable
Customize the response for when the chat is unavailable
1 vote -
Updates by Last Technician
I would love the ability to see from the ticket list, "updated last by X technician"
1 vote
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