4519 results found
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contrat des clients
il serait intéressant d'avoir un visuel sur les contrats des clients dans le tableau de bords, pour voire les échéances
1 vote -
Ability to Keep Alert Information Expanded As Default
Ability to have the expand all for alerts information as a default instead of clicking on it all the time.
1 vote -
2FA Timer
Would be great a timer when we could log out/when we have to go through 2FA
1 vote -
Tickets From Alerts for Specific Devices, Specific Type of Alerts and Alerts for Informations
Alerts automated to tickets: We have alerts set up in a way that we want to make sure our servers are always running. We want to know when they stop.
Want to be able to have ticketes from alerts set by: specific type of alerts, specific devices and also for information alerts.1 vote -
more health sensors for microsoft exchange
more health sensors for microsoft exchange - we hade some failures in exchange an in the dashboard (exchange) everthing looks good.
we need more microsoft exchange sensors also for exchange in cluster mode.1 vote -
Remove restore points
Removing old restore points (or the ability to control that by resizing the space used for restore points) would be a nice feature, expecially for clients with relatively small drives.
1 vote -
Ticketing Mailbox setup
If Atera had its own capacity to send out emails for us, then we (or anyone else that uses atera to support its own staff) would not have this problem of not seeing technician names in replies.
We have been working with Microsoft on this and it is ‘core’ to Exchange/Online that if there is a mailbox that matches and kind of send, even though atera adjusts the ‘from’ name, exchange will honour its own configuration over any manipulation of the SMTP ‘from’ value. As a result, because Atera is sending using one of our own 365/mailboxes…….we suffer from this…
1 vote -
Integration with AlertOps or PagerDuty.
Integration with AlertOps or PagerDuty. This would allow notification by email, SMS, or phone call when a trouble ticket has been submitted in Atera. PagerDuty and AlertOps are used for on-call scheduling of technicians and for after normal business hours notification of new trouble tickets.
1 vote -
Report to see Devices not Up to Date
Would like to see devices at that are not up to date
1 vote -
Auto-filled invoices
Auto-populate invoices with all time entries for the given customer during the past month or specific date range.
1 vote -
Tenable
Enable Tenable to be on the advanced filter when trying to locate if this has been installed on machines.
1 vote -
Add customer name to patch status summary report email
Patch status summary reports do not currently show the customer name. Add ability to add the customer name to either the subject or the body of the status report e-mail.
1 vote -
Custom Fonts
For marketing, I use Lato as the font and attempt to use that font everywhere I can to synchronize my correspondence.
It would be very beneficial as a means of adding branding-specific information to my account.
Atera already has custom branding options available under the white label settings. If Atera could expand that to include font and perhaps ticket style that would deliver a consistent feel to the client. I would also like the ability to make the font settings default and possibly the only option in tickets so that the font is always consistent.
1 vote -
Marking of devices in the folder list
With the customer devices there is a check box in front of each device, I would also like this if you are in the customer folders to be able to mark them directly and edit them.
1 vote -
Central assignment of policies
unfortunately you can only apply a policy to a folder in the customer area. I would like the option to assign the customer folder directly from the policy. Or better, that you can assign a policy via a filter rule (e.g. all windows workstations).
1 vote -
Customer mobile app
It would be good to have a mobile application for users, in order to make an ticket easier and faster. It would be good to download and install custom application by scanning the QR code from the agent, download application and automatically configure account from agent. Today, my users are too lazy to send emails or open portals. Also, if the ticket closes by tehnician, it would be good for the user to confirm the closing of the ticket! Also, it would be good if they could leave a short video, voice message or some other attachment when opening the…
1 vote -
Acumatica Integration
We would like to see an integration with Acumatica for posting invoices to.
Thanks.1 vote -
Tabs on customers screen
In the customers view have the ability to have more tabs. We have customers who have Supported Devices that are on full support and these are on monthly contracts, we then have devices that are only on Update support and if we have to go fix something its chargeable and then we also have non supported devices which they get charged for fixing and updating no matter what.
Currently there is no way of making it easy for the tech to split these off if we have a company with 60 devices. We would like the tabs to have the…
1 vote -
Time interval for IO, bandwidth and services alerts
Possibility to edit the time intervals that triggers alert for IO, bandwidth and services alerts. Like this already exists for other alerts...
1 vote -
it would be very nice to be billed in CAD
i was billed in USD from my previous RMM and every month was a different amount charged to my credit card which made difficult to budget.
it would be very nice if my invoice was the same every month and in CAD.
Thanks1 vote
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