4830 results found
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Calendar Integration
I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.
1 vote -
check windows event log
Is there a way to check the Windows event log and notify us if a defined event is logged?
example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive
1 vote -
port
Change Port Availability field on the auditor reports - right now it looks as if all your major ports (21, 25, 80, etc.) are OPEN because of the green check mark, but in actuality the green check mark means that they are CLOSED. I would appreciate if the port availability section was just a little more explicit and said OPEN or CLOSED. This seems to have changed from November 2022!
1 vote -
View AgentID in the GUI
When you view a customer, the CustomerID shows in the URL.
When you view an agent, the AgentGUID shows in the URL.When working with the API, you require the AgentID. Please expose this via the GUI.
1 vote -
Ticket Automation rules for Offline Technicians
We have a ticket automation rule setup where all tickets go to a specific tech first, and then the tech re-assigns the ticket to other techs according to the issue. However if that technician is out of the office for the day, the other techs need to keep an eye on their ticket inbox. It would be nice to have a condition added to the automation rules where if that tech is offline, the ticket automatically goes to another techs ticket cue.
For example, Our current setup is the following: A new email is sent to our support email. The…
1 vote -
Ai Ticket Summary includes Time on tickers
When using the Ai summary from the ticket window, the summary should include time spent on ticket breaking it up by billable and non billable.
This would allow supervisors and managers to keep track of time spent supporting issues
1 vote -
Add J-son file to a script:
Add J-son file to a script: add a file when we do the installation scripts. The json file that needs to be in the same folder that needs to be in this executable. Instead of creating a script, there should be a way where you can upload a script and you should be able to include a json file.
1 vote -
Folder to be created automatically
Folder to be created automatically
1 vote -
App Versioning Patch Management
Add a feature to manage app versions for updates/patch management. You should be able to choose what version level you want for a particular application. This way patch automation will automatically exclude the app if a new version is available.
1 vote -
https://www.reddit.com/r/atera/comments/130zjk6/anyone_in_the_community_having_issues_with_atera/
Hey, it shouldn´t be the opinion about Atera.
https://www.reddit.com/r/atera/comments/130zjk6/anyone_in_the_community_having_issues_with_atera/
you get worse and worse in Mac area. As you see in our account we only manage Macs.
1 vote -
Search for folder under the devices view
Search for folder under the devices view
1 vote -
AI utilization for troubleshooting
Is it possible if the user starts a support chat and AI replay accordingly to troubleshoot the issue by running predefined scripts authorized by administrators. For example, if the user says his computer is running slow, AI must check the hardware utilization and accordingly run the script to fix the issue. If the issue persists, it should connect the user to a technician.
1 vote -
Customer name and date in reports and customise fields reports
Customer name and date in reports not just Auditor (xxxx).xls
and customise fields reports if we want just CPU and RAM or GPU
1 vote -
Contract Billing Period display in Quickbooks Online
There does not seem to be a way for the Billing period information for a contract to be exported to Quickbooks, if for some reason, monthly billing has been slow going out, depending on the timing of the contracts, a client may get two bills for two different periods. But without that information displaying on the invoice in quickbooks online, it creates confusion for the client.
1 vote -
Servex Acomba
Servex Acomba ticketing
1 vote -
CRM
CRM – we can email our customers; we can group in certain software that they use
1 vote -
Templates for within atera for tickets, and contracts.
With Autotask, it has templates and it sets up the billable contracts. It fills out everything, and it is integrated with our accounting system. All you have to do is click a button and then the contracts will be filled our and it will create tickets as well.
1 vote -
Calendar inside Atera that would then connect to an outside calendar.
Calendar inside Atera that would then connect to an outside calendar.
1 vote -
White labeling URL on reports
White labeling URL on reports
White label URL according the Portal Domain Name set in Admin when a customer get a report by email: in the email the link to download the report is always app.atera.com not the URL set as my default portal (es. myportal.mydomain.com).1 vote -
Change the timer back
Only a minor thing, but the new font being used for the ticket timer is just plain ugly. It cheapens the interface, its way bigger than it needs to be. Please change it back to the previous font.
1 vote
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