5055 results found
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You contacted my server
I’m not sure what you were expecting to get but I do have an email and 3 phones and an iPad bllmatzkow@icloud.com
1 vote -
Search portal client
Search in portal client is very poor.
Search concentrate only in head of ticket not all the fields.
It will be better if search could be in all of them for really better results1 vote -
Assign automation to devices shown in report
Ability to apply automation or script to devices shown in report output. E.g. The Software Inventory report shows devices where a piece of software is installed, have the ability to apply an automation profile to these devices.
Scenario, I want to apply an automation script to devices that have version x.x of a piece of software, I run the Software Inventory report for the piece of software, it finds 10 devices, I click the icon with the arrow pointing diagonally up showing the names of the 10 devices, I click the checkbox on the right to select all 10 devices…
1 vote -
External Monitoring
Have the ability to monitor firewalls externally via a cloud poller rather than a device inside the network - e.g. check a firewall over the internet for http / ping rather than relying on the host inside the network being on.
1 vote -
Ability to select the URL to the device from the password tab using the APP
Ability to select the URL to the device from the password tab using the APP would be useful. It would save having to get the laptop out, especially if you are on the road alot and not near a laptop. Possibly an auto login once the url is selected.
1 vote -
1 vote
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Software doesn't exist
In Ninja, we could install software based on whether it existed or not. This allowed me to automatically install the software if it was uninstalled for any reason or was missing from deployment. Even was able to generate an alert to the techs
1 vote -
Contact Documentation in Ticket
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on…
1 vote -
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm, not just some.
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm subject line, not just some and or not just the word "problem"
1 vote -
Billed Tickets Responded Too Cannot be closed
Customers that respond to a billed ticket, re-open the ticket, but you are unable to close them without going through their customer portal.
This is ultimately a huge slog, and clutters open tickets with old un-editable tickets.
Can we get a feature to close tickets that have been re-opened that are billed?
Or potentially an option that consolidates the information in the original ticket into a new ticket if this feature is impossible.
1 vote -
Text selection in app
Unable to select text in the app. Having to use the select text from the Android multitasking menu is clunky at best.
1 vote -
Add contact email address as custom variable
Please add the contact email address as a custom variable for Quick Replies and Email Templates. We are migrating from another system and I need this to compose Calendly appointment URLs. These are used by our customers to schedule appointments for the tickets they create.
1 vote -
Showing SLA also on Service Portal
It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.
1 vote -
More column options for Sites...
The Sites section table currently shows
Name
Unmonitored Devices
Phone
Address
Main Site UserNot sure about everyone else but i would consider the available column heads to be of little value.
Could it be considered that you add the below?
Number of Users
Number of Devices
Number of Assets
Number of AlertsWe dont uses the the ticketing aspect but Number of Tickets for those that do?
Am i alone in this?
1 vote -
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, org
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, organize it and make it look better.
Another doubt I have, there is suddenly a way that when I take out the Software Inventory reports, when I export it as Excel, all the devices appear with their program, is that to see which devices have that software it must be done program by program and it is something a little delaying when it comes to seeing a complete report.
1 vote -
export to excel missing "available patch" tab
export to excel missing "available patch" tab
1 vote -
SMB
Good day!
It is desirable and absolutely urgent to have a threshold element with mounted network drives that can be monitored under macOS. This means that there must be a message if macOS loses the connection to the share. It shouldn't matter whether it's AFP, FTP, NFS or SMB.
1 vote -
filter for mobile
The mobile app needs to be able to filter on dates as there is no way of filtering to see for example todays arrival tickets, the app and also the online should allow you to specify date ranges and days, idea would to have a pop up calendar so the we are able to choose the dates we would like , there should be a default filter on the mobile app for todays arrival tickets
1 vote -
IAM Solution
Would be great if Atera was able to setup a LDAP server that we can configure windows/mac devices to connect to for OS authentication.
Something like setting up an OpenLDAP server and using pGina to enable authentication for operating systems. This would eliminate the need for folks like myself having to worry about a AD solution just to manage user accounts for all my clients. That way we can have a global repository for every client and configure permissions accordingly.
1 vote -
See which technician is on a particular device
It would be great to see which of our technicians are on a particular device. We all work remotely and sometimes we'll jump on the same issue and can't get in because someone else is on it. We'd like to be able to tell them to log out.
1 vote
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