4709 results found
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exclude filter for status
Allow filters to be more dynamic by default all which exclude checklist, this would fix having to update all views when adding a custom status, this should also be added to the API so you can fetch without grabbing all tickets, this would help Atera reduce consumption Aswell by more efficient calls
1 vote -
Password protect scheduled reports
Allow the option for both classic & advanced reports to be automatically password protected when scheduled. The idea being that a technician can schedule reports to be sent to customers on a regular basis and report can only be accessed by password. This would allow for reports to be protected without needing to be manually edited by the technician every time using a third-party app.
1 vote -
show more detailed information about tickets
Could you make it possible to show more detailed information about tickets? Like who assigned the ticket to who, who closed it, who changed the status and so on.
Would be greate for overwiew reasons.Thank you
1 vote -
Call Log
It would be convenient and good if there was a button you could hit on the dashboard to begin taking notes when a client calls, which could then be converted into a ticket.
This could be an extremely simple implementation at first, something like a blank text field that gets copied into a new ticket's body when you hit "convert to ticket". Then as you build upon the idea, you could make it more and more sophisticated.
Future iterations of the idea could include form fields that could parse input for customer names / acronyms to auto-assign the customer, or…
1 vote -
Include Contact name for each agent.
When running a Audit report, include contact name assigned for each device, as the logged in username may be different to the user.
1 vote -
AD login/logout report, workstation login/logout report and idle report.
AD login/logout report, workstation login/logout report and idle report.
1 vote -
1 vote
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popup telemaintenance
Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.
Thank you in advance for this novelty which I have no doubt will appear very quickly.
1 vote -
1 vote
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Making Knowledge Base publicly accessible without having to make an account
With larger companies it is not easy to get every employee on an Atera account just to view our knowledge base.
1 vote -
Display Devices that are Online or OFfline
When clicking on Customer (https://app.atera.com/new/customers) you're taken to your list of Customers where you're able to 'Search customer name'( https://app.atera.com/new/customer/#####). On the screen that contains various tabs;Contacts, Contracts,Devices,etc, the line below where the name 'Devices' in bold appears it would nice to see/show; 'Online: ###' and 'Offline:###', and have the ability to click once and those selectioned deivce are shown on the page.
1 vote -
Audit Report does not installed Office show as an Alarm
I really do not understand why a missing Office does produce an red alarm info in the audit report? not every devices must have an office installed. there are tons of devices not used for office workers but anything else. so where here is the alarm?
1 vote -
Option to not send email to contact, when contacting other company.
Option, to not send an email to contact. Sometimes we have to mail to an external company, an email which the contact not have to see.
Please add the option, to 'Do not send email to Contact.'
1 vote -
Report for total number of patches applied
I would like to simply be able to see the total number of patches that were applied to a customer over a specified period of time. This number would be used for monthly reporting to customers to show value.
1 vote -
Invoice Ninja
Integration with Invoice Ninja https://invoiceninja.com/
1 vote -
Client's ticket report
It will be useful to have the ability to generate a report per client with all the tickets activity in the last week/month
1 vote -
Ability to sort Technician Comparisons alphabetically
In classic reports > Technician Comparison
Seems strange that we don't have the option to sort alphabetically
1 vote -
Add attachment capability to the Quick Response Template
Add attachment capability to the Quick Response Template. Helpful in quickly disseminating useful guides to users.
1 vote -
"Charge me now"-button
If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.
If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.
Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.
1 vote -
linet
Integration with Linet
1 vote
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