4882 results found
-
Ticket impact/type: ability to just hide it completely
Ticket impact/type: ability to just hide it completely
1 vote -
Office 365 Email Integration for Ticketing
Email configuration for the helpdesk should allow for Office 365 integration. That way the ticketing system is reading the mailbox directly AND does not need to using name spoofing which can cause issues with mail filters like VIP Impersonation. It would be great to see Atera utilize this feature that has been readily available in other help desk platforms.
1 vote -
Creating an SOP to teach users about Ticketing Basics
Creating an SOP to teach users about Ticketing Basics
1 vote -
Contact Email not editable via API
When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.
We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.
1 vote -
Ping Probe: Detecting Network / Internet Stability
In today's interconnected world, a stable and reliable internet connection is crucial for both personal and professional activities. However, there are times when our internet connection experiences issues, causing frustration and hindering our productivity. In such situations, one effective method to identify and troubleshoot problems is by initiating a continuous ping test. This text will outline the advantages of performing a continuous ping to investigate internet connection issues.
1 vote -
Type casting for OID values
It should be possible to display and monitor values which are reported by devices e.g. as HEX formattd values. Ability to automatically cast them to e.g. integers would create better ability to monitor and compare them
1 vote -
API Function to assing SNMP-Templates
It should be possible to not only create devices via the API, but also assing existing SMMP templates. Either as optional parameter in create function or as standalone API function
1 vote -
An automated message saying we will call you shortly, will be sent to the customer if the ticket was unread more than 15 minutes
Sometimes when there is heavy workload and the customers are angry if we're calling after more than 15-30 minutes from ticket creation time. my suggestion is to send an automated reply with "we will call you back shortly" so the customers will feel that their problem is being mitigated and we did not forgot them.
1 vote -
CRTL+Enter to send a reply or publish a note.
It would be nice to use a keystroke to send my replies or publish my ticket notes. Right now, the key command appears to create a page break? I never use that. I would use CTRL+Enter to send multiple times per day.
1 vote -
Tech Role with SNMP Template access
Would like to have SNMP Templates Management added as an assignable role under RMM like Manage Scripts.
1 vote -
Threshold profile: assign it on a site level
Threshold profile: assign it on a site level
1 vote -
Add name of the customer in the report via email
Add name of the customer in the report via email
1 vote -
Custom assets alert for when it is expiring
Custom assets alert for when it is expiring
1 vote -
Try Riot integration
Try Riot integration
1 vote -
Atempo integration
Atempo integration
1 vote -
Wedgeguard integration
Wedgeguard integration
1 vote -
Remove/Isolate spam tickets completely
Remove/Isolate spam tickets completely
1 vote -
Automated emails to blocked customers or non-main contacts who contact us
Automated emails to blocked customers or non-main contacts who contact us
1 vote -
Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres
Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres.
To be able to add the custom fields onto the ticket status dashboard1 vote -
Customer portal: embed analytics dashboard
Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.
1 vote
- Don't see your idea?