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  1. I propose a key enhancement: automatically capturing scheduled activities, such as on-site client installations or Teams-room setups, as time entries in tickets. This functionality is essential to ensure that the time allocated for these planned activities is directly reflected in the ticket's time tracking.

    The current lack of automatic synchronization between our calendar scheduling and ticket time entries represents a significant inefficiency in our process. Implementing this feature would greatly enhance accuracy in our time management and billing practices.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. a way to have the system email or notify if lets say X percent of the devices are offline? X being what ever percent you
    set as your notification threshold.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  3. Ability to support double / multi forwarding to atera ticketing email

    Internally we have a backup mailbox which has many aliases (backup-customer@domain.tld) if we forward this maibox as an extra support mailbox to Atera emails get bounced because they are forwarded as backup-customer@domain.tld and not backup@domain.tld. We can forward this to backup2@domain.tld and forward this to the Atera ticket mailbox, but Atera does not support this currently.

    1 vote

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  4. 1 vote

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  5. Schedule Uninstalls from software inventory reports

    1 vote

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    0 comments  ·  PSA Tools  ·  Admin →
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  6. Bexio integration to synchronize customers and billing exports

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  7. When monthly contracts are parsed to QB, the line items do not include dates. This is problematic when more than a month has elapsed from the generation of one invoice to another and certain contracts have entered the next period. The client receives two line items exactly the same. It looks like an error, when in fact it is the billing for the previous month and the next month. If the billing period information (which is clearly displayed in the invoice batch) was passed onto the QB invoice, it would solve untold headaches.

    1 vote

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  8. Please add the ability to create categories using the knowledge base API. It would be great to also have all knowledge base actions, available in the API.

    Currently, we want to use the API to:
    * Create new customers
    * Create knowledge base that is customer specific

    Thanks

    1 vote

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  9. Notifications via pushover NEEDS to be an option. The Atera phone app is not reliable and doesn;t keep going off when there is a notification. Plus it keeps needing to be logged into for the ability to see the alerts but most of the time they still don't show up after logging back into the app.

    Give the ability to send notifications to Pushover so Atera RMM would detect that a node is offline that we want monitored and push the notification as a urgent notification to Pushover. The Pushover app then will keep alerting on your device until you…

    1 vote

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  10. Discover effective Tcm techniques to alleviate back pain and improve your overall well-being.

    More info :- https://www.huajiantcm.com/acupuncture

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  11. To authorize a technician to patch workstations, you need to activate 3 options in the roles (Manage Patch and IT Automation, Manage Scripts and Server Remote Manage).
    This way of managing roles makes no sense and represents a security flaw.
    In my opinion, enabling the "Manage Patch and IT Automation" option alone should allow a technician to manage patches on workstations (with Manage Scripts and Server Remote Manage disabled).
    I don't want a novice technician to be able to administer the servers, let alone the scripts on which we often spend long hours.
    I hope that my request will be…

    1 vote

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  12. custom field from personal contact report - In the information on the customer card, we have added personalized fields - such as a private email address, customer name in Hebrew \ last name in Hebrew \ and other personal data at the customer level
    Currently, there is no report that allows receiving this information centralized for the customer, we would be happy to create a report that allows for the selection of these customized fields

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  13. There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  14. The Accounting Department is unable to view the technician's notes when viewing the TimeSheet Report. The Ticket ID is not viewable.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  15. Is it possible to remove the premair mailadres from a customer and replacing with another, now my collegue sometimes makes tickets for customers, but when i reply i will replying to her, i can use BCC but thats not the same....

    1 vote

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  16. We scheduled our custom advanced report to customer and send by weekly.

    This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  17. it would be very practical if a centralized backup management with automatic image deployment were implemented

    1 vote

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  18. The API is a great way to update many items quickly.

    To be able to update the agent's relationship with a user via code would be a real bonus.

    Currently facing the prospect of updating this manually fills me with dread.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. Instead of checking the Subject line to prevent tickets being duplicated, instead insert a ticket ID into the body and check for that ticket ID in the body to prevent tickets from duplicating due to replies not having a specific subject.

    Cherwell does this, it places the ticket ID into the body, For example, within the body, you'll find the Ticket ID written out on the bottom of an email - {CMI 43EF84993H2}

    Cherwell scans each email's body for the ID and places/groups that email into the correct ticket. If it doesn't contain the ID within the thread of emails,…

    1 vote

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  20. Do you plan on having Portuguese available? Can we help?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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