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5057 results found

  1. Allow to change the ticket view to open on the conversation tab instead of resolution

    1 vote

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  2. Have a generic Atera Agent. This would speed up time having to select the correct business for the agent. The generic agent should be tied to the users Atera profile and prompt, in the app, to select the customer for the device added (displays device name).

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  3. Download the images and screenshots from comments. The current API only allows us to see the text in each ticket's comments, whereas we have screenshots and additional info in images which are missing when we use the API.

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  4. We understand that the 'Run on offline' setting will keep the profile in the queue based on the set time. However, we would like to see Log Reports to sho if any attempts have been made. Currently, we can only view report logs for scheduled reports and not a way to check for attempted actions.

    1 vote

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  5. Would be nice if the Atera API had the ability to deactivate users just like the front end portion of the website.

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  6. When synchronising contacts, e.g. to BitDefender, not only should the e-mail address of the main contact be pre-filled, but the first name and surname should also be transferred directly.

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  7. I would like to propose a feature that addresses a common issue encountered during maintenance periods. Currently, when multiple alerts are triggered, they generate individual tickets. This can become cumbersome to manage, especially when resolving these alerts.

    The feature I envision would allow users to batch resolve multiple tickets. This would not only streamline the process of resolving tickets but also enable us to add a resolution note simultaneously across all selected tickets.

    Implementing this feature would significantly improve efficiency and reduce the time spent on ticket management during high-alert situations.

    1 vote

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  8. When assigning tickets do a check to verify whether the ticket has already been assigned to a technician and if so provide a pop up that shows who it is assigned to and ask whether to go ahead and reassign.

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  9. When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.

    1 vote

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  10. I need to be able to process updates from the mobile app...

    1 vote

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  11. Audit report to show DNS servers in addition to IP for network connections. Useful for the Excel export.

    1 vote

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  12. So, is there any ways to have like 2 kinds (categories) of contacts : customers OR only-contact ?

    Email #1 ==> customers

    Email #2 ==> only-contacts

    In order to display both ?

    Because actually, we only have customers .. so if we wish to use ATERA like a small crm, it may be a good idea to separate CUSTOMERS and ONLY-CONTACTS.
    Thanks :)

    1 vote

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  13. Is it possible to add option for splashtop streamer to change session indicator styles?
    I would like to change popup to presistent banner with "Allow user to close the banner" option.
    Splashtop got that integration from their webpanel, but not from streamer app.
    its good for enduser to see that remote control is active and its also great option for security reasons

    https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/4416188445211-Session-Indicator-Persistent-Banner-Pop-up

    1 vote

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  14. Would love a similar integration for MacOS as exists for Windows devices with TeamViewer.

    1 vote

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  15. Our organization has separate devices for users for remote work and working from the office. We have all devices sorted by location along with users but are unable to assign users that typically work from the office and are sorted there to their work from home devices.

    1 vote

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  16. With having to re-image computer quite frequently, it would be nice that the system recognized the same Serial number and not create a duplicate agent. At the moment you need to copy/past the extra data fields/custom fields over to the new one and manually delete the old agent.

    1 vote

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  17. The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can snip it and paste directly in the chat session with customer service.

    1 vote

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  18. Separate Running Scripts from Remote Connection Under RMM Permissions.
    In an ideal scenario it would be great to have detailed permissions for every function.

    1 vote

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  19. we have a customer where a 3party software company is writing things into C:\Users\itwo\AppData\Local\Temp\1 the 3party company claims that due to limitations in .net this is the Standard/default path for reporting and can not be changed. so we would request the feature that we can exclude specific Path from the function Clean up Temp files.

    1 vote

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  20. We would like to add the ability to add a custom field under the Type, for training

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