Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5021 results found

  1. Marking at ticket as resolved - New ticket layout

    The new ticket layout is good, however when you mark a ticket as 'Resolved' it doesn't stop the timer and take you back to the ticket list like the old layout did.

    Can this please be fixed? - Once a ticket is marked as resolved, you obviously don't need to stay on it or keep the timer running.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  2. Create a new user as part of assigning the ticket to a new user flow

    When you goto assign a new user to an existing ticket, sometimes the user doesn't exists, so you have to go through the new user process and then back into the ticket.
    It would be great to be able to create the user as part of this flow instead of going in to new users and then back into the ticket.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  3. Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would ha

    Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.

    Do you have such an idea bank/wish list for new functions?

    1 vote
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  4. Mobile integration in Cynet

    I've seen that Cynet is integrated in Atera, but it's not possible to add mobile devices, while it's supported in in Cynet.

    Can this be integrated in Atera at short notice?

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  5. The ability to change the AI and Help Desk hot keys

    We like the AI assistant but it has some room to grow. Currently, it locks up on most of our fleet. We use the F1 key for all kinds of things. It would be nice if we could change the AI to another shortcut because we cannot make this change we had to abandon the ai assistant altogether. Just thought others might be in the same situation and would like a change

    1 vote
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  6. Respond to ticket with KB Link or Attachment

    On the ticket screen, please add a button to attach or link a KB as a public or internal reply. It would be great to have a drop down or other means to all existing KB's to quickly link them and send the reply.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  7. It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.

    It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  8. sender to missing

    Customer email responses used to have detail dropdown of who they sent message to and cc'ed that is missing now in the new interface

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  9. iOS APP Filter for allerts just like the website

    iOS APP Filter for alerts just like the website.
    I want to view only critical ones without enabling the notifications and selecting critical.
    it is not doable with current app feature.
    Thank You,
    SG

    1 vote
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  10. On-Call System Integration

    Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  11. alert

    Alert history and management

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  12. Quality of life upgrade

    The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  13. invoice api

    Subscription/Invoices:

    A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
    With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.

    A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
    Example
    Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
    Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…

    1 vote
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  14. deviceguid api

    API: The possibility to find a computer by its DeviceGuid

    The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”

    Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}

    1 vote
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  15. add Radmin as atera new support assistance app

    Add other remote assistance apps as atera new support assistance, because I don't trust AnyDesk no more, We will be so happy if you add more options like Radmin, Anyviewer and other support in case some like the AnyDesk incident happens,

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  16. IT Automation Calendar View

    A calendar view for all of the automation profiles that shows the day and time of the week they are scheduled for. This would make for way more efficient planning of the automations, especially since it's already recommended to make a restart task a separate automation from other actions. This has caused us to have to create many duplicate profiles and has created an intensely muddy view of the automation profiles.

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  17. RemotePC

    Would be great to have a direct connection with iDrive's Helpdesk RemotePC. Would be a simple integration and provide an acceptable / affordable alternative remote connection method as SplashTop has its issues and so does AnyDesk.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  18. Google Forms

    It would be beneficial if Atera could include a feature enabling the import of Google Forms. This enhancement would significantly streamline our onboarding, offboarding, and internal departmental transfer processes.

    Having a template Forms feature within Atera with functionalities similar to Google Forms would be advantageous for handling equipment requests and maintaining a consistent and efficient workflow.

    This improvement would contribute to a more seamless integration of processes within the Atera.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  19. Ability to enable or disable the generation of screenprint when creating new ticket using ctrl+f12

    Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
    It would be nice to be able to able to control the feature by registry and/or by the enduser them self.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  20. General Navigation

    Adding the ability to navigate trough clients or computers with arrows.
    Actually we are obliged to get back to the list of computers or clients...

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
1 2 … 207 209 211 … 251 252
  • Don't see your idea?