4693 results found
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1 vote
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add rustdeck for remote connections
It would be nice to add rustdeck for remote connections. It should also be possible to use self hosted rustdeck server.
1 vote -
Update asset from the list once a ticket is updated
Update asset from the list once a ticket is updated
1 vote -
Change Colours on Device Preformace metric graph
Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.
1 vote -
live chat
issues to run the Atera msi install for device CSI-BNE-WIFI
1 vote -
remove the bug that allows a technician to override restrictions on closing calls by using the bulk option
My idea is to fix a bug that allows the bulk closure of tickets without filling in compulsory fields. Example, we do not allow the closure of tickets unless the product family and product fields are populated, your bulk update allows that to be by-passed and tickets can be closed without those fields populated.
1 vote -
GoPass calendar integration
GoPass calendar integration
1 vote -
Rules Stop
Give the option to stop the Ticket Automation Rule Flow if a specific automation criteria has been met. We have a problematic customer that we have to send a separate response to when doing anything with their tickets. I made a rule to send them a message when their ticket assignment changes, but they get 2 emails because it doesn't stop after that rule and continues on to the generic Ticket Assignment rule. If the flow would stop after the first one, we could get more creative and Customer/Contact specific with automated responses if necessary.
1 vote -
Call to notify you that a server is down
In Continuum: we get a call that the site is down. Somebody from them is calling to let us know. ‘we’ve detected that server on site B is down.’
1 vote -
Process for clients
Halo PSA they have an area where you start an engagement with a potential client and basically, we enter the info and there is a continuation throughout the whole process. Start, contract sales, and then eventually it turns into a client. I would be able to bring in my marketing team inside Atera to start the process there. Right now we use Xoho forms.
1 vote -
Contracts with more alternative hourly wages
Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.
1 vote -
1 vote
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Seamless ticket time recording
A gapless time recording would encourage the technicians to organise their working time more efficiently.
At the end of the shift, the technician should carry out a daily closing in order to document his day without gaps.1 vote -
Report for all alerts with filters.
I would like to be able to generate a report for all alerts by date, type and status.
1 vote -
Alert view: online device status
Alert view: online device status
1 vote -
Caching Update server (local)
How about having an option for large updates from MS and a caching server (local). Is there a way to cache large updates internally and point to this location?
For example 22H2 is 127.5GB x 100 = 12.75 TB
1 vote -
1 vote
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Need to view individual Recent Process records by ID and URL
Recent processes table records should be accessible from a separate menu item and records related to a specific device should be easily accessible from the device page.
Recent process records should also be accessible via API
The process records needs to be accesible by an ID and directly referenced via a URL so that the record for easy reference in emails, documentation and other systems.1 vote -
1 vote
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Separate RMM Role to select "Allow user to connect remotely, run scripts, and manage devices and keys on desktop devices" independently
We have a user that just needs to remote desktop to clients, but not to run scripts. Please enable this option.
1 vote
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