5041 results found
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Recent processes
We should be able to lock down recent processes by Tech. Our Techs should only be able to see the recent processes from Running Scripts, to those they have ran themselves. Alternately, Tech's should not be able to see when I have run a script against their computers.
1 vote -
Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
Patch Search & Deploy Report Improvements
1) Can 'Date installed' be added to report?
2) Can 'Excluded' column be added to Excel export?Thanks
1 vote -
Tickets, forwarding from an email - Option to make my comment Internal rather than Public.
We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.
However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.
With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.
1 vote -
Ticket Message field, NEW UI
The message body of the NEW Ticket UI is missing original features.
In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.
We are no longer able to do this in the new UI.
Example ticket reply to a ticket with multiple names in the CC field:
Thanks Julie we will be sure to update you on our progress.
@Rodney Case - Please add this to our current checklist.
@Sam…1 vote -
iaas
Application as a Service to include Kubernetes as a service directly from the Atera console
1 vote -
Add a CC or Watch List
Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.
1 vote -
OntheClock Timecard Integration
Consider an integration for ticket times with www.ontheclock.com
This request is similar to the request for QuickBooks time already under consideration
1 vote -
add alerts to text message
Alerts sent to text messaging on cell phone.
Why haven't you setup the alerts to send texts to our cell phone?The last RMM we used to have, had this feature and we never missed a clients office going offline.
Can we all agree that this is a feature Atera needs to add.
1 vote -
Auto agent assign with profile name from the signed in username of a domain computer
Use AI to Assign agent based on the login information on a domain computer. And assign the agent to a Profile based on the Profile name.
1 vote -
Google payment option for mobile app
Please add the Google play payment option to subscribe to Atera on mobile app please
1 vote -
Sequential Script execution
A lot of scripts need to be installed on 1 workstation at a time and not on multiple workstations/devices at the same time. It would be really helpful to be able as you select multiple devices to run a script to be able to select if you want to run them simultaneously or consecutively (1 at a time). like when you are deploying a new tool and it needs to be added to 1 device at a time. So if you are rolling a script to 100 devices, and they need to be done 1 at a time, with this…
1 vote -
Products tab
Is it possible to add "Products" tab to Customer's page?
1 vote -
Add manual tags to Automation tickets rules
It should be great to be able to add manual tag to Tickets Rules!
Not as a condition, but as an action!1 vote -
Remarks tab for Ticket
it will be great to have a feature where you can add(type) one liner or couple of words for the resolution provided for individual tickets. Not inside the ticket but just similar to custom field but not predefined.
Regards
Komal
USL Medical NZ1 vote -
Favorite Agent
It could be good to have on the right side on the ticket, all "Favorites Agent" or just "Servers" of the customer with the "Connect" Button to be able to connect faster and keep the ticket open while connecter on the DC or any server.
1 vote -
Add the Ability to Restrict Access to Specific Ticket Templates
Add the ability to restrict which users/departments can use specific Ticket Templates. For example, in previous systems, we had HR submit Onboarding/Offboarding tickets and used the data in the ticket to conduct other actions. We do not want any user to be able to submit an Offboard ticket, only members of the HR team.
1 vote -
Separate AnyDesk Attained / Unattained Setting For Different Sites
Allow admin to set the AnyDesk to set an attained or unattained connection option for different sites or groups. instead of a universal setting for the whole company. The idea is to allow you unattained access to the server farm but also need attaining mode for any user computers.
1 vote -
Author of Knowledge Base Articles
It would be good to know the author/source of a Knowlege Base article. We have several contributors and it would be good to know the source to check validity, follow up with them for clarification, reward those that are frequent/prolific contributors of KB articles. We can already see the creation date. It should be fairly easy to add a field for Author/Creator of KBs.
1 vote
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