5051 results found
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Ticket Priority based on email by importance
Users who email in their IT tickets, it would be very helpful if the "importance" set in the email (low, high, etc) would change the ticket priority level to match.
1 vote -
change alert severity based on our needs
Currently we have several alerts setup for thing like user lockouts, security group changes, new accounts added, etc. Unfortunately those alerts scroll away quickly and are often missed because they are considered "informational".
We need the ability to change the alerting severity in Atera, instead of just matching the status that shows in Windows Event Viewer. While Windows may consider someone getting added to the admin group in active directory informational, to me that may be critical and a sign of a hacker in the system.
Being able to setup alerts from windows events that don't have to match the…
1 vote -
Ability to specify a custom ticket form/template on the URL
It would be nice to have the ability to specify a custom ticket form/template on the URL.
1 vote -
Clear Alerts Triangle when Alerts page clears an event
The ALERTS triangle does not clear alerts after the alerts page clears an event.
If multiple techs are working and the alerts show for all devices - even those that are cleared, causes extra work and duplication of a tech reviewing an alert that is not existent but exists at the triangle. Plus they don't go away so you never can see which is the most recent.1 vote -
Tab order fix for Product Family
I noticed the tab order for the child objects under Product Family requires you to tab past the Product Family to select a child object. This is very confusing for someone who uses a screen reader to navigate.
1 vote -
Helpdesk Tickets with out user having to log in
Ability to let tickets to be created by unauthenticated users. Not having to create a contact to create a ticket.
1 vote -
Don't force the horrid new ticketing page on us.
The new ticket page is a horrid mess, the old page had its little issues as I reported many times but the new one is just hot garbage and is the proverbial straw on the camels back that has now trigger me looking to replace Atera.
Please don't force this new style page on us.
And lets not get started on the AI hotness you seem to think we need.In terms of issues on the new page.
The whole ticket writing is a mess.
-Formatting tools floating.- fixed but still not as good as the old page.
AI crud.…1 vote -
Email alert for contract expiry
It would be good to receive an email alert about a contract nearing expiry, e.g. block of hours contract. Currently have to rely on seeing the notification when logging into Atera.
1 vote -
Selecting and Copying the Ticket Title Including the Ticket Number from the Header in a Ticket
In the old interface, the ticket title including the ticket number could be easily selected and copied. In the new interface, this no longer works because the title becomes editable. This is a MAJOR ANNOYANCE as we now have to copy everything twice and then edit it for our ERP system. The time required has increased by a factor of 3-4.
Please fix or address this bug/feature request.
1 vote -
Proper searching
Can we get a proper search, rather than the half-hearted one there is now.
example:
I know a worked on "mimecast archive" for a certain user a while backWhen I try
"mimecast archive" "melanie" not even the current ticket comes upmimecast And Melanie , finds Andrews...
I know I can list the user closed tickets, but the format of a web page, and having to load each scroll down means I can't even ctrl-f and search it like that.
Basically search as it is, is worthless for finding previous tickets.
Please put in a decent search1 vote -
DingDong-request.
It might be quite usefull, if the supporter was able to send a "dingdong" or something in an active support session. With that you can let the customer know, that he has to look on the screen.
1 vote -
Maintain classic ticket interface
The new ticket interface is simply illegible and incomprehensible.
The following message has been added: "We appreciate your love for the classic ticket page, but it’s waving goodbye on June 26th".
The standard interface should be kept ad infinitum.1 vote -
Bulk Ticket Deletion
Being able to delete tickets in bulk, especially when there are thousands of tickets, to avoid the browser crash scrolling down
1 vote -
antispam
What about to propose an ANTISPAM solution ? a great one :)
1 vote -
Customizable Dashboard for metric tracking
I would like to be able to see tracking metrics per tech, response time, etc in a dash board. How many tickets were closed per tech per day. Currently it only shows bulk tickets / open closed with out any details.
1 vote -
Enlarge Metrics
This is a very useful tool. The recent change shrunk the size of the Metric widget on the dashboard. When viewing 1 week or 1 month it gets jumbled and is about useless.
1 vote -
making custom fields that can automatically populate information
In other RMMs we were able to create a custom field in an agent and then define registry keys to automatically populate those fields. Can we have something like this?
1 vote -
Deploy Atera Agent via JAMF PRO
Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.
We need a way to deploy the script through JAMF PRO
1 vote -
Customizable Device Type
So I would like to have ability to define a device type beyond a server or workstation for availability monitoring. We use jumpboxes (devices we deploy to clients networks) with advanced tools and such on them and i would like the ability to define that and have a Single pane of glass as it were into the availability of said jumpboxes. I would be able at a glance to see how many of my jumpboxes are online across my clients. Only having servers and workstations does not give me the ability to monitor anything else easily. Additional types may be…
1 vote -
Ticket Creation Alert
For IT techs that don't sit in front of a computer watching the Atera dashboard waiting for a ticket to be submitted, it would be nice to have an optional audio alert that can be toggled on to alert the technician(s) that a ticket has been submitted.
1 vote
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