5037 results found
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Lineup tickets / requestor advise
When a "requestor" adds a ticket in the system, it is quite very helpful to be advised by the number of already opened tickets in the system , so he/she will know how many cases the technicians have to deal with before start working to theirs.
1 vote -
System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client
No notification sent to copied parties on ticket if primary customer does not use "Reply All" when they respond to a ticket via email or if they delete email recipients from email response.
You cannot rely on the customer to click on "Rely All", if you do and there is another party that needs to be included for example an escalation with their manager or a "cover your butt side", they will not receive the communication reply to the ticket.
I have had a recent incident whereby the primary removed their manager from the "Reply All" email, so it wasn't…
1 vote -
Make a larger selectable area around the check box
A lot of spurious tickets and alerts get created and are intermingled among legitimate tickets and alerts. Selecting all, although easy, is out of the question. While clicking through several tickets and alerts quickly, the check box is easily missed. The check box size itself is fine, but it would be nice if the hot spot around the check box were larger.
1 vote -
In Devices Screen add "Notes" Column
Add a column option in the devices list that shows the "Notes" custom field
1 vote -
Edit and Export Passwords
The Ability to Edit Existing Stored Passwords is Paramount!
ALso the Ability to Export stored Passwords to .CSV file.These two features should be implemented as they are commonly needed.
1 vote -
Scripts
We should be able to lock down certain scripts for Tech's only, keeping Admin scripts out of view. (Add a check-box or something to the Script Create\Edit screen)
It would be nice if we could re-sort the scripts list by Script Name and have a check-box to select several scripts with an option to MOVE them to a different Category
1 vote -
Recent processes
We should be able to lock down recent processes by Tech. Our Techs should only be able to see the recent processes from Running Scripts, to those they have ran themselves. Alternately, Tech's should not be able to see when I have run a script against their computers.
1 vote -
Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
Patch Search & Deploy Report Improvements
1) Can 'Date installed' be added to report?
2) Can 'Excluded' column be added to Excel export?Thanks
1 vote -
Tickets, forwarding from an email - Option to make my comment Internal rather than Public.
We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.
However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.
With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.
1 vote -
Tickets NEW UI, we can no longer open in-line images
Often times the in-line image is too small and we need to be able to zoom in.
With the old UI we used to be able to double click the image and it would open using our default image viewer.We can no longer do this in the new UI.
1 vote -
Ticket Message field, NEW UI
The message body of the NEW Ticket UI is missing original features.
In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.
We are no longer able to do this in the new UI.
Example ticket reply to a ticket with multiple names in the CC field:
Thanks Julie we will be sure to update you on our progress.
@Rodney Case - Please add this to our current checklist.
@Sam…1 vote -
iaas
Application as a Service to include Kubernetes as a service directly from the Atera console
1 vote -
Add a CC or Watch List
Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.
1 vote -
OntheClock Timecard Integration
Consider an integration for ticket times with www.ontheclock.com
This request is similar to the request for QuickBooks time already under consideration
1 vote -
add alerts to text message
Alerts sent to text messaging on cell phone.
Why haven't you setup the alerts to send texts to our cell phone?The last RMM we used to have, had this feature and we never missed a clients office going offline.
Can we all agree that this is a feature Atera needs to add.
1 vote -
Auto agent assign with profile name from the signed in username of a domain computer
Use AI to Assign agent based on the login information on a domain computer. And assign the agent to a Profile based on the Profile name.
1 vote -
Google payment option for mobile app
Please add the Google play payment option to subscribe to Atera on mobile app please
1 vote -
Sequential Script execution
A lot of scripts need to be installed on 1 workstation at a time and not on multiple workstations/devices at the same time. It would be really helpful to be able as you select multiple devices to run a script to be able to select if you want to run them simultaneously or consecutively (1 at a time). like when you are deploying a new tool and it needs to be added to 1 device at a time. So if you are rolling a script to 100 devices, and they need to be done 1 at a time, with this…
1 vote
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