4763 results found
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Sheduled tickets, with an product or Expense.
Option to Add an product and expense to an Sheduled ticket.
We have sheduled tickets like 'Eset Endpoint renew' in that ticket can the product and expanse already be Added by Default.
1 vote -
Priority matrix ITIL
Current impact values (server issue and site down) do not reflect to many real life scenarios and are not in line whit industry best practises.
So i propose the possibility to use "Priority matrix" when creating tickets.
Most of companies use matrix to define ticket priority.
Priority is based on impact and urgency and field is not user editable.Impact and urgency are defined on scale LOW-MED-HIGH-CRITICAL
And based on values user has submitted ticket priority is defined to
LOW-MED-HIGH-CRITICALMatrix could have 2 default option 3x3 (low-med-high) or 4x4 (low-me-high-critical)
This provides companies the possibility to define their own…
2 votes -
Editable customer KB
Would be very helpful to have a section on the customer page to keep information about the customer, or KB that can be editable for how to onboard the customer and so on. The attachments option is not sufficient as you can only upload a file and not edit.
1 vote -
1 vote
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protect sensitive areas
When I'm logged in to atera I have access to a lot of sensitive informations. Also it is possible to run commands or open command prompt with admin / root privileges. It would be nice to set an additional layer of authentication. For example before I get access to command prompt or change a script I have to enter my password again. FIDO Keys would also be nice to use. So I can insert my FIDO smart card while I'm using atera and can authenticate myself before I access sensitive informations. Session hijacking would work but cannot get my physical…
6 votes -
add rustdeck for remote connections
It would be nice to add rustdeck for remote connections. It should also be possible to use self hosted rustdeck server.
1 vote -
Change linux command prompt / terminal user
Command prompt / terminal is opened as root. It would be great to define another user account which lower privileges. Also the terminal is not working if root has /sbin/nologin set.
2 votes -
Add time to a ticket via API
It would be really useful to be able to add time entries to a ticket via API, The current API implementation (as far as i can see) allows us to read workhours duration and workhours list but not to add time to a ticket via the API.
8 votes -
Tie ticket to a KB
Tie ticket to a KB. For example, if during a ticket, a certain issue was resolved, it would be nice to create a KB out of it for future references
4 votes -
Update asset from the list once a ticket is updated
Update asset from the list once a ticket is updated
1 vote -
Scalable file copy windows
At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.
Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!
6 votes -
Allow internal IT departments or customers access their own folder
Have the ability for the customers internal IT department to have access into their own customer in Atera.
2 votes -
Change Colours on Device Preformace metric graph
Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.
1 vote -
Device Import for onboarding new customers
I keep asking for this and seems like an easy lift. When I onboard new customers it would make life so much easier if I could import customer device inventory into the system. Some of my customers have 100's of devices and it is time consuming to add them one at a time!!
3 votes -
Removal of Knowledge Base from Customer Portal
Would like to have the flexibility to remove the knowledge base from within the customer portal.
3 votes -
Network Discovery Filtering expanded ?
Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.
11 votes -
Create contracts to multiple customers at the same time
Create contracts to multiple customers at the same time
6 votes -
Sub folders
Sub folders
4 votes -
Email notifications when agent is installed or uninstalled, now and not later!
Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.
Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.
Do this right away,…
3 votes -
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
3 votes
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