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4973 results found

  1. Separate permission to manage threshold profile

    3 votes

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  2. If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.

    By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.

    2 votes

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  3. Atera should have additional billable (or free...) roles other than technicians. We have project managers & help desk admins that do not provide technical support.

    We don't use Atera's ticketing because our admin staff would cost us an extra $300/month just for them use the help desk, nothing else.

    We would love a discounted "role" of a "Help Desk Manager" who like a technician has granular access to help desk tickets per assigned client. But that's all they can do.

    We have someone that can manage tickets, assign tickets, but do not have to be a full $150/month agent since…

    9 votes

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  4. Hi,
    i would like to recommend you the following:
    For the Work from Home settings, when you activate an access from home to a customer for a device, this will generate a login link that you have to share with the customer... In my opinion it could be better in the customer portal of that customer when you activate this option for him and one device of him
    this has to automatically appear in his customer portal, like to get a generated button named login to PC xxx what ever his machine is called and skip the sharing part and…

    3 votes

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  5. Would like to have SNMP Templates Management added as an assignable role under RMM like Manage Scripts.

    1 vote

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  6. A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

    8 votes

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  8. The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.

    204 votes

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  10. Add agents directly under the IT Automation profile

    4 votes

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  11. Threshold profile: assign it on a site level

    1 vote

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  12. an option to export devices with or without information

    2 votes

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  13. In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  14. It would be nice if we could build a deeper KB tree. Currently it can only be two layers deep.
    L1: Category
    L2: Section
    It would be nice if we could go at least 1 layer deeper and have subsections.

    9 votes

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  15. Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  16. Add name of the customer in the report via email

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  17. ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. Watch guard Integration

    7 votes

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  19. Custom assets alert for when it is expiring

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  20. Try Riot integration

    1 vote

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