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4973 results found

  1. Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. Atera needs to be able to monitor Carbonite status.

    2 votes

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  3. Atera needs functionality to monitor Windows Server Backup.

    17 votes

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  4. Email configuration for the helpdesk should allow for Office 365 integration. That way the ticketing system is reading the mailbox directly AND does not need to using name spoofing which can cause issues with mail filters like VIP Impersonation. It would be great to see Atera utilize this feature that has been readily available in other help desk platforms.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. allow a device to be update via a dell api to see warranty status, build dates, age and retirement solutions.

    7 votes

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  6. Creating an SOP to teach users about Ticketing Basics

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Add our customer's logo on the Customer portal. Right now we only have the option of adding ours and that's it. We want each of our customers to have their own logo on their portal

    6 votes

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  8. When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.

    We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  9. In today's interconnected world, a stable and reliable internet connection is crucial for both personal and professional activities. However, there are times when our internet connection experiences issues, causing frustration and hindering our productivity. In such situations, one effective method to identify and troubleshoot problems is by initiating a continuous ping test. This text will outline the advantages of performing a continuous ping to investigate internet connection issues.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  10. It should be possible to parse specific parts of OID values. Some manufacturers return strings with units in them e.g. "12 PERCENT". Parse the value of that string and cast it to easy comparable data types.

    3 votes

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  11. It should be possible to display and monitor values which are reported by devices e.g. as HEX formattd values. Ability to automatically cast them to e.g. integers would create better ability to monitor and compare them

    1 vote

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  12. It should be possible to not only create devices via the API, but also assing existing SMMP templates. Either as optional parameter in create function or as standalone API function

    1 vote

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  13. have the change in activity status be a trigger for the automation. allows greater automation possibilities

    4 votes

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  14. Sometimes when there is heavy workload and the customers are angry if we're calling after more than 15-30 minutes from ticket creation time. my suggestion is to send an automated reply with "we will call you back shortly" so the customers will feel that their problem is being mitigated and we did not forgot them.

    1 vote

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  15. Ignore disk smaller than x GB to ignore recovery or USB license keys.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  16. Provide a way to automatically log into a Windows device (using creds saved for that device / customer /overall, as stored in the Password feature). For example, feed those creds to Splashtop automatically.

    2 votes

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  17. It would be nice to use a keystroke to send my replies or publish my ticket notes. Right now, the key command appears to create a page break? I never use that. I would use CTRL+Enter to send multiple times per day.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. it's very easy to integrate office 365 OAuth2 integration for logins... please do so

    give us the ability to just click the microsoft or google icon at the bottom of the login page... if we are logged into an account that has the same email as a user on the system... waallllaaaaa we log in

    83 votes

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  19. Specific script for app for specific customers in the customer portal

    2 votes

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  20. AI capabilities for customer portal password: Ability to change the domain password from the customer portal. Not just the local password

    3 votes

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