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  1. You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. Implementing a feature to set alerts or thresholds for devices that have been inactive for a specified period, such as a month or a year.

    1 vote

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  3. It would be very helpful to be able to create default tickets.
    E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.

    As of today we can only edit or create new fields, which I don't think is very user-friendly.

    Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.

    2 votes

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  4. Hello,

    I was doing some testing on the portal and I noticed users are not receiving activation emails when imported in bulk. This doesn’t happen when I add them manually.

    I already raised this matter with our agent, who suggested we direct our users to the service portal URL and click on ‘Forgot Password’ so that they can add a password to their account.
    This is not ideal, and I wanted to ask if it is possible to add this feature to the portal.

    Thanks.

    1 vote

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  5. The current Network Bandwidth threshold provides little value.

    It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.

    Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  6. Have keyword commands to assign tickets and input values.
    If it is not in a command line, then it will be in the description
    Example:


    #Assign Tom Thompson
    #Title This stuff needs fixed.
    `#Customer ACME

    This stuff needs to be done for ACME, please contact John Johnson


    1 vote

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  7. Freshdesk Integration or features like that

    2 votes

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  8. IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.

    4 votes

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  9. We would like to automatically provide our customers with 'IT Automation Feedbacks' via email after the IT automation profiles have been processed. We envision: 1. Being able to include customer information and a personalized greeting. 2. Inserting the customer's logo. 3. Deciding which information from the feedback to append or display in the report to the customer.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  10. When an ticket is creating from an alert, it not posible to set the Queue of the ticket.

    1 vote

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  11. Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. integration with Google Chat built into sites

    3 votes

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  13. There used to be a way to manually create scheduled tickets, without using the AI.
    It would be nice to have this feature optionally available to us, because the AI can sometimes be wonky.

    I scheduled a ticket for "the third friday of every month" and the system scheduled the ticket for Saturday. I tested it with "the third Thursday of every month" and the system scheduled it for Friday.
    When modifying the ticket, it resulted in the same mess-up.

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  14. It would be very convenient if we can create a work order from a ticket. It happens all too often that a ticket can not be solved remotely, it would be nice if a work order that can be signed by the customer can be created and e-mailed to backoffice and the customer. We now have to use seperate softwares for this.

    1 vote

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  15. add a note pad app within the site or customer to be able to add better notes/information

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  16. The Ability to have a quick reply template automatically selected when replying to a ticket, so that a template does not have to be selected every time.

    In addition, please make it so that when a template is selected, it is put underneath any response that has already been typed out. Currently anything already in the reply box is put under the signature from the template.

    1 vote

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  17. Hi Team,

    Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.

    Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.

    This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.

    1 vote

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  18. I need to be able to attach tickets to sites instead of users. for example I have a user that is an area manager and belongs to multiple stores/sites. if he or she is setup in one site and emails about an issue at another site it throws off the ticket tracking

    2 votes

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  19. display the agent's last 10 tickets

    3 votes

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  20. When importing data from Office365, import all email addresses (aliases) and allow those to be linked to the account.

    2 votes

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