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  1. Ability to create Global folders alongside site specific folders.

    Creating a Global folder would effectivly create the folder for each site - and allow automations to be run at a global level.

    For example:

    If you have 3 device types accross your estate: General, Server, and Till, you could create these as global folders. These folders would then exist in ALL sites and allow you to assign agents to the folders.

    Most importantly automations could be run and applied to a global folder - applying it to all agents in each folder in each site.

    2 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  2. We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.

    42 votes

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  3. It would be cool to be able to view a ticket from the Google Calendar App as a pop out or redirect to the Atera Mobile App, as well as being able to use the mobile app to send a ticket to the calendar or open the the calendar from a ticket that has already been sent to calendar.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  4. Why can we not just upload and set installs for any app (exe or msi) in our portal. Having to set up a private repo seems crazy (and I cannot seem to find anywhere in the portal where I can actually do this). Atera is the only RMM platform I've ever used where you cannot upload/store software setup files manually and it's extremely frustrating.

    11 votes

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  5. Nous avons besoin du WOL simultané sur plusieurs machines sélectionées pour la maintenace des écoles. Merci.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. Integration with ClickUP

    2 votes

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  7. It appears that a couple of filters are missing in the system. Currently, we can only run reports based on ticket impact, source, and priority.

    However, there are no options available for product family or products. This limitation results in vague reporting, as we are unable to determine the volume of tickets for each product.

    I strongly believe that incorporating this feature into Atera's advanced reporting is crucial for better analysis and would enhance our reporting stats for businesses.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  8. Would be great if Atera could actively pull source code from GitHub. Right now I save all my current automation scripts into GitHub and have to manually open the script and copy the contents to update the scripts in Atera.

    Would really streamline the whole process if Atera would can connect to our GitHub repo's to and it update the scripts in Atera doing a fresh pull or maybe doing a nightly pull based on a schedule job you can configure.

    2 votes

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  9. Actually, the Scheduler is really useless for us (and i think for most of your customers).

    We have the following patch schedules:

    Test: Thursday in PatchDayWeek
    Pilot: Thursday in PatchDayWeek + 1 Week
    Prod: Sunday in PatchDayWeek + 2 Weeks

    At the moment there is no option to get this running automatically.

    Perfect would be:

    Run X (Day, Week, Month) after Plan X

    Or Run X (Day, Week, Month) after 2nd (weekDay) of Month

    Any other ideas/solutions?

    1 vote

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  10. For products and services add a few more fields to product settings:
    a) Qty on hand
    b) Serial numbers
    This way if a tech creates a ticket and adds outgoing hardware like a laptop they can choose the model from the product list and choose which serial they are pulling from inventory. If there isn't enough qty they wont be able to add the product. Admin can replenish the qty on hand as they order product.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.

    This is required since we observed some software's like Adobe can be installed even without administrator rights.

    31 votes

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    1 comment  ·  Alerts  ·  Admin →
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  12. There is no way to retrieve the Technician ID required for assigning an agent to a ticket through the current endpoints for Creation and Update.

    Expose Technician ID in an endpoint
    Expose Technician Email in an endpoint.

    This way we can scale atera into allowing our software to directly assign an agent depending on their skill set.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  13. The product is missing details in its update report that requires fixing.
    There are no details as to which patch was updated or failed. Only says it was updated or not.
    This happens for both OS updates and Software updates.

    Please fix this as soon as possible.
    It's a bug.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  14. we had to switch to script-based queries for Windows Event logs because Atera does not allow custom labeling for alerts in the alert dashboard. The events are signaled with an Atera-specific label and the corresponding event ID. Since we operate the alarm dashboard on a wall-mounted TV for quick responses, it is not helpful to only see "just an event ID". As a custom name for alerts is possible for scripts but not for event log queries, we suspect that your development team may have simply overlooked this. Having custom names for the alert dashboard for all queries would certainly…

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. I would like an option that if it wasn't resolved after so much time to email another address (escalation@domain.com). I know I can do this with tickets with a beta feature, but I don't normally use tickets

    1 vote

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  16. It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.

    20 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  17. When linking a calendar entry, [Atera #(Ticket Number)] needs to be in the calendar entry to link it to the ticket. This disrupts the whitelisting ability because we cannot invite customers to the calendar entry without them seeing "Atera" in the title. Please give us the ability to change the Ticket Name Convention to be what we want it to be.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. as part of the columns to select from can you add one for the ip address?

    5 votes

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  19. Comment function for customers and contacts.

    There is no comment function for customers and contacts in order to be able to understand conversation notes with an automatically set date and time. These have no place in the ticket. This information is purely for internal workflow.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  20. I propose a key enhancement: automatically capturing scheduled activities, such as on-site client installations or Teams-room setups, as time entries in tickets. This functionality is essential to ensure that the time allocated for these planned activities is directly reflected in the ticket's time tracking.

    The current lack of automatic synchronization between our calendar scheduling and ticket time entries represents a significant inefficiency in our process. Implementing this feature would greatly enhance accuracy in our time management and billing practices.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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