4806 results found
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Use another agent as proxy or gateway for devices without internet access
Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.
2 votes -
Copy a Site
It would be nice to copy a site with it's folder structure. Especially if it could maintain Thresholds and IT Automations.
I'd love to be able to copy from a template every time we open a new campus.1 vote -
Admin "Legacy" tiles
Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.
4 votes -
Tech and login to a system
I'm struggling with Atera security!
I not only me as Business Owner require that , but other business owners need that option is well, that very important security future.
Since COVID a lot of people continue to operate from home and are required by the policy to sign out and sign back into a Atera.
Not all people do it and not follow it.How I can make I, or MY TECH session end in 8 hours, and if the I or tech login from another different ip has to log in and make 2fa? In Atera session just continue. …
2 votes -
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…
5 votes -
Breakdown add-ons by MY customer
Invoices for add-ons only show a total amount for each service, but multiple customers are represented. For a product like Acronis, it's very difficult to break down the total and know what should be billed to each of my customers. Going to the Acronis portal and viewing usage is possible, but there's no historical data to support the usage in comparison to the Atera bill date unless you look at it at the exact moment that Atera's bill is created.
I have other services with other providers like Pax8. They are a bit more expensive for Acronis, but they break…
3 votes -
Time entry defaults
It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
That would speed up adding time entries4 votes -
Winget Within NTAuthority/SYSTEM
Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.
5 votes -
Add e-mail signature manually
There currently is no way to add the e-mail signature again once it's been deleted.
It would be nice to be able to simply click a button to get it back, instead of having to go back to the ticket list and opening the ticket again.
Even better:
the ability to choose between several signatures4 votes -
Durée de connexion sur 1 PC / SERVEUR pour chaque technicien
Bonjour,
Avec notre précédent logiciel d'infogérance (solarwinds), nous avions la possibilité de connaître la durée de connexion de nos techniciens sur les différents matériels PC /SERVEURS.
aujourd'hui, ATERA ne le permet que si vous utilisez la rubrique "Tickets", cette dernière ne correspondant pas à nos besoins (trop compliquées pour les interventions en directes) nous ne l'utilisons pas...
Je pense qu'un rapport reprenant l'intégralité des connexions avec leurs durées ne doit pas être compliqué à mettre en œuvre.
Dans ce rapport, on souhaiterait donc pouvoir sélectionner le nom du technicien et connaître par jour, par semaine ou par mois toutes les…2 votes -
Battery Info (API and Report)
Please add the following info to the classic report and more importantly the API export functionality.
Battery ID
Battery Health
Battery Design Capacity
Battery Full Charge Capacity
Battery Cycle CountThis info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!
3 votes -
timesheet email report
Automated Timesheets show the report details but do not show the customer name, please will you add the customer name.
1 vote -
Domotz
Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.
12 votes -
Inline picture viewer
It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them
6 votes -
Splashtop connection banner
The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data
13 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Improve CC Function for Non Contacts
Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too
Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?
4 votes -
view profitability for the year
I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.
2 votes -
Log files
- Log files: devices that maintain a CIS logs (firewall etc), to have that in a central utility. Meant for troubleshooting. Not just security. We are looking at products and we are leaning towards a product of Solar winds called paper trail. Type of service that many IT are leaning towards.
1 vote -
When running scripts, to stay in that drop down so you can run other scripts.
When running scripts, to stay in that drop down so you can run other scripts. Currently you need to go into manage, run scripts and search again for the nex script you want to run.
3 votes -
Add Attachments to Custom Assets
In the Agent drop down, we are able to add attachments. We use this to keep important documents related to the computer (ie. Purchase order, packing slip, signed documents from user, etc.). We have begun using the Custom Assets feature to add items like monitors, printers, etc. but there is no place to add an attachment to these assets. This would be a good feature to add so we can keep warranty and customer documentation in one place for reference.
1 vote
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