4816 results found
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One time secret password
From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.
For customer contacts passwords, have the option to send to that user or another email the tech enters.
For other passwords ask for who to send to.
4 votes -
solution
A solution field should also be added to the ticket system. So that the customer can keep track of the work progress. I only see the description for the customer.
2 votes -
Show customer attachments in mobile app
With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.
4 votes -
Push policies for microsoft
Using Intune for pushing software deployment. They are better integrated with Microsoft. Easier to push policies.
8 votes -
Search portal client
Search in portal client is very poor.
Search concentrate only in head of ticket not all the fields.
It will be better if search could be in all of them for really better results1 vote -
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who is already logged in. Instead, it only indicates that another user has connected. It would be highly beneficial if Splashtop could include the feature of displaying the name of the other user. This addition would facilitate improved team coordination, enabling direct communication with the individual as required. We have prior experience with the N-Able product, which offers this functionality. Thus, we suggest incorporating a similar feature here. Your consideration in this matter would be greatly appreciated.
4 votes -
work form home validation
We want to have more options to verify the account on top of the SMS option, something we can configure and switch methods.
4 votes -
Activity Status trigger
have the change in activity status be a trigger for the automation. allows greater automation possibilities
6 votes -
On-site check-in and Customer sign-off upon completion.
On-site check-in and Customer sign-off upon completion. It would be nice if the mobile app could allow for the techs to check that they are on-site (with GPS verification). You could have an area where a client could sign that they are on-site. Then have the same for when they are closing the on-site ticket. This gives us better time tracking and allows for more accurate billing. It also eliminates the client saying things like he wasn't here that long.
4 votes -
Take and record Screen shots remotely and silently
Ability to take a screen shot of the current session, preferably silently. Workstation or Server
21 votes -
9 votes
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Assign automation to devices shown in report
Ability to apply automation or script to devices shown in report output. E.g. The Software Inventory report shows devices where a piece of software is installed, have the ability to apply an automation profile to these devices.
Scenario, I want to apply an automation script to devices that have version x.x of a piece of software, I run the Software Inventory report for the piece of software, it finds 10 devices, I click the icon with the arrow pointing diagonally up showing the names of the 10 devices, I click the checkbox on the right to select all 10 devices…
1 vote -
availability in search
Want to make it possible in the devices search to see which of the devices have enabled Availability Monitoring so it's easier to find those that need monitoring but haven't enabled it.
For example:
Searching for all devices named "Server", now we need to manually check every search result instead of having an option in the search for Availability Monitoring Enabled/disabled.2 votes -
view profitability for the year
I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.
3 votes -
clickup
It would be amazing if you added a project management tool like ClickUp.
9 votes -
Dutch translation
I would really like the option to have Atera's interface available in Dutch, so I can present the service portal to the employees of my company. Not all of them read or understand English.
3 votes -
Make client inactive
We should be able to have option to make a client inactive or delete it. Sometimes we need that.
2 votes -
More info in Audit Log
Info in Audit Log is often vague or missing. I want to see more activity. For example
1. What script was ran not just 'a script was ran'.
2. Patch installed, including patch name (currently patch install not recorded)
3. Technician John connected remotely with Splashtop
etc12 votes -
Integration with Direct messages systems
How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?
856 votes -
topology
Have a Network Topology Mapper, SNMP based in Network Discovery.
Look to Domotz for inspiration.42 votes
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