4693 results found
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IT Automation Audit Logs
When making changes to IT automation schedules, make sure this is recorded into the audit logs.
6 votes -
Gathering Metrics Refresh
When making a change on a device, we have to wait for Atera to realise there has been a change. Please give us the option to use a refresh button such as "Get Agent Metrics now" or something similar in order to essentially force Atera to get the most up to date information it can.
9 votes -
Ability to choose which alert will open a ticket
Ability to choose which alert will open a ticket
12 votes -
Axcient x360 Sync
Atera should include Axcient x360 Sync to the product offerings.
2 votes -
Patches status summary
Enhance the Patches Status Summary report by display patch names alongside individual devices.
2 votes -
Edit and Export Passwords
The Ability to Edit Existing Stored Passwords is Paramount!
ALso the Ability to Export stored Passwords to .CSV file.These two features should be implemented as they are commonly needed.
1 vote -
Scripts
We should be able to lock down certain scripts for Tech's only, keeping Admin scripts out of view. (Add a check-box or something to the Script Create\Edit screen)
It would be nice if we could re-sort the scripts list by Script Name and have a check-box to select several scripts with an option to MOVE them to a different Category
1 vote -
Recent processes
We should be able to lock down recent processes by Tech. Our Techs should only be able to see the recent processes from Running Scripts, to those they have ran themselves. Alternately, Tech's should not be able to see when I have run a script against their computers.
1 vote -
Run scripts from the Alerts page
It would be helpful to be able to multi-select alerts and run a script against the associated agents.
5 votes -
retired devices should be renamed to "infrequent devices"
This terminology needs improving
Retired devices should be renamed to "Infrequent Devices" and in general settings moved to section called reporting rather than agent settings and described as the "Infrequent devices threshold".
Just because a machine has not been switched on recently, does not mean it is retired! - it could be a laptop that is only used twice a year as a standby, but just should be excluded from certain patch compliance reports etc.proper retirement of machines is a whole different feature as per https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44000010-ability-to-archive-retired-devices
6 votes -
agent name update
When a monitored device changes name, reflect the change also to the agent name.
2 votes -
Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
better notepad
add a note pad app within the site or customer to be able to add better notes/information
3 votes -
Ticketing Dashboard for display
Ability to put Atera's dashboard/ticket board on a screen without having to purchase a license for it. Would need to autorefresh too
30 votes -
Windows Server Roles & Features
Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale
2 votes -
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…
5 votes -
Winget Within NTAuthority/SYSTEM
Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.
5 votes -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
attach tickets to sites
I need to be able to attach tickets to sites instead of users. for example I have a user that is an area manager and belongs to multiple stores/sites. if he or she is setup in one site and emails about an issue at another site it throws off the ticket tracking
3 votes -
ticket history by computer
display the agent's last 10 tickets
3 votes
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