4886 results found
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Would like to be able to set the Time Zone for each site.
I would like to be able to set the Time Zone per site.
3 votes -
invoice api
Subscription/Invoices:
A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
Example
Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…1 vote -
deviceguid api
API: The possibility to find a computer by its DeviceGuid
The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”
Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}
1 vote -
See all tickets related to the device, under the device.
See all tickets related to the device, under the device.
4 votes -
add Radmin as atera new support assistance app
Add other remote assistance apps as atera new support assistance, because I don't trust AnyDesk no more, We will be so happy if you add more options like Radmin, Anyviewer and other support in case some like the AnyDesk incident happens,
1 vote -
3rd party patch management automation dynamic grouping
We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)
For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4
Here's the scenario:
We have ~50 3rd party software titles that…5 votes -
IT Automation Calendar View
A calendar view for all of the automation profiles that shows the day and time of the week they are scheduled for. This would make for way more efficient planning of the automations, especially since it's already recommended to make a restart task a separate automation from other actions. This has caused us to have to create many duplicate profiles and has created an intensely muddy view of the automation profiles.
1 vote -
RemotePC
Would be great to have a direct connection with iDrive's Helpdesk RemotePC. Would be a simple integration and provide an acceptable / affordable alternative remote connection method as SplashTop has its issues and so does AnyDesk.
1 vote -
Ticketing
Freshdesk Integration or features like that
2 votes -
Free Account User for Admin Purposes
I gather it won’t happen everywhere but certainly happens at our end (and most companies I work with); but we employ an accounts lady who handles all purchase ledger invoicing (buying a pen, paying for the supply of gas or electricity but also for Office365 or AWS) which is mostly done via our business partners portals.
So basically one (free of charge) account should be made available per company that strictly covers administrative duties limited to Atera subscriptions and licensing, add and remove agents’ licences, edit payment details such as credit card details, invoices, etc.29 votes -
Bill for tickets that aren't just for resolved/closed
I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.
6 votes -
Create a hyperlink under Hardware section for Devices for the serial number
Allow the serial number to be a hyperlink that when clicked, it copies the serial number and then opens another web browser tab that is the support website for the brand of computer you have and you can then past the serial number and search warranty information or other specific information for that specific computer.
3 votes -
more customisation of portal
More options to customise or brand customer portal. Backgrounds, colours, advertising
20 votes -
Google Forms
It would be beneficial if Atera could include a feature enabling the import of Google Forms. This enhancement would significantly streamline our onboarding, offboarding, and internal departmental transfer processes.
Having a template Forms feature within Atera with functionalities similar to Google Forms would be advantageous for handling equipment requests and maintaining a consistent and efficient workflow.
This improvement would contribute to a more seamless integration of processes within the Atera.
1 vote -
4 votes
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File transfer to all devices at once.
File transfer to all devices at once.
Incase we need to push some news or document for all devices in same file location.
10 votes -
dell service tag integration
allow a device to be update via a dell api to see warranty status, build dates, age and retirement solutions.
7 votes -
attach tickets to sites
I need to be able to attach tickets to sites instead of users. for example I have a user that is an area manager and belongs to multiple stores/sites. if he or she is setup in one site and emails about an issue at another site it throws off the ticket tracking
2 votes -
Email Alias Support
When importing data from Office365, import all email addresses (aliases) and allow those to be linked to the account.
2 votes -
Remove devices individually that no longer use Atera 2FA
Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.
2 votes
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