5044 results found
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Shared Authenticator
The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.
A centralized shared authenticator would be a fantastic feature.
12 votes -
Verify if a ticket is assigned and provide a popup if it has when trying to assign.
When assigning tickets do a check to verify whether the ticket has already been assigned to a technician and if so provide a pop up that shows who it is assigned to and ask whether to go ahead and reassign.
1 vote -
Add a PowerShell script inside of new custom script
When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.
1 vote -
Auditor Report - BitLocker Field Added to XLS Export
Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.
Please add a field in the XLS version of the Auditor Report to capture BitLocker status.
5 votes -
Desktop notifications
I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.
Maybe by implementing push notifications for the browser?
97 votes -
Ability to remove Webroot from the GUI
Add the ability to remove "Webroot" options from the GUI. If we didnt sign up for the Add-In, it shouldn't be there.
9 votes -
Push Updates Via The Mobile App
I need to be able to process updates from the mobile app...
1 vote -
knowledge base analytics
To be able to report and review these analytics:
clickstream Analysis
Session Tracking
User Authentication (Logons and logoffs)Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.
2 votes -
Auditor to show DNS servers as well as IP
Audit report to show DNS servers in addition to IP for network connections. Useful for the Excel export.
1 vote -
Add option to specify minutes in Ticket Automation Rules
Currently, the time interval is set for hours. Would be great to have the ability to specify minutes as well. Or allow the use of decimals. e.g. .25 hours for 15 minutes, .5 for 30 minutes, etc.
7 votes -
Warnings to techs for dealing with customer or contact
Objective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of…3 votes -
More mac support and add-ons
More Mac add-ons, being windows-centric limits clients abilities to perform within a single pane of glass. For example, your Acronis add-on, although the platform does support Mac, the Atera version of the add-on only supports windows machines. That's a huge limiter for some environments.
3 votes -
Monitoring agent events live
If you can, please create a dedicated tab under the agent's section to display all the actions or commands performed on it from the Atera cloud, including software installations, script running, automatic update scans, installation start and completion, and results.technician actions ...etc
2 votes -
Automatically Delete Retired Devices
It would really help clear the clutter of devices if any device that hasn't been online in over a year would be automatically deleted.
Getting a warning report a month or so before would avoid the loss of any of those devices that are still needed/in use.2 votes -
Tareq Aldehneh
We should have a dedicated tab under agents to show actions taken on agents such as software installation, script running on agent, automatic update scan and installation start and complete and result. etc
2 votes -
Distinguishing between clients and applicants
So, is there any ways to have like 2 kinds (categories) of contacts : customers OR only-contact ?
Email #1 ==> customers
Email #2 ==> only-contacts
In order to display both ?
Because actually, we only have customers .. so if we wish to use ATERA like a small crm, it may be a good idea to separate CUSTOMERS and ONLY-CONTACTS.
Thanks :)1 vote -
Splashtop Persistent Banner
Is it possible to add option for splashtop streamer to change session indicator styles?
I would like to change popup to presistent banner with "Allow user to close the banner" option.
Splashtop got that integration from their webpanel, but not from streamer app.
its good for enduser to see that remote control is active and its also great option for security reasons1 vote -
google chat
integration with Google Chat built into sites
4 votes -
shut down
A scheduled shut down initiated within the ATERA Console cannot be canceled. The task is not stored in the hosts scheduled tasks. It is stored in ATERA but neither viewable or manageable. Something like a scheduled shutdown has urgently to be managed.
2 votes -
Related tickets
It would greatly benefit us if incoming tickets could display a connection on the right side, indicating possible correlations with past tickets. For instance, if a current ticket shares similarities with a previous one—whether it's the same user encountering a similar issue months or even years ago, or if other users within the company or another customer have experienced comparable problems—it could be incredibly helpful.
3 votes
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