4886 results found

1. Scheduled Ticket Reply Functionality

   Idea Overview:

   The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.

   Benefits:

   Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.

   Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who prefer or need to work outside traditional hours.

   Client Satisfaction: Scheduled replies can help maintain timely and consistent communication with clients, improving their overall experience and satisfaction.

   Operational Flexibility: It adds a layer of flexibility in handling tickets, enabling a more strategic approach to communication and workload management.

   Implementation Consideration:
   We understand that new features require careful planning, development, and testing. However, we believe the scheduled ticket reply functionality aligns well with Atera's commitment to enhancing user experience and operational efficiency. It could be integrated into the existing ticketing system with options to set specific dates and times for each reply's delivery.

   Conclusion:
   Adding a scheduling feature for ticket replies could be a game-changer for many Atera users, offering a new dimension of control and efficiency in managing client communications. We are excited about the potential benefits this feature could bring to the Atera platform and its user community.

   Idea Overview:

   The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.

   Benefits:

   Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.

   Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who… more

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2. Use Atera servers as monitoring agent

   Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
   Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent

   10 votes

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3. Improve CC Function for Non Contacts

   Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too

   Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?

   4 votes

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4. ALL CAPS RETURN - EMPTY EMAIL - ONLY SUBJECTLINE

   Return letter for all Cap users.

   Ticket is not requested properly Please don't use subject line for your whole issue.

   We received your message but noticed it was written entirely in uppercase letters. To ensure clarity and maintain a professional tone in our communications, we kindly ask you to resend your message with standard capitalization

   1 vote

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   0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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5. Availability Monitoring email alert Reboot timestamp

   Add the reboot timestamp to the Availability Monitoring email alert so it can be easily determined if cause was indeed a reboot event.

   1 vote

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6. Software Inventory - software installation directly from report

   Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.

   7 votes

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7. Marking at ticket as resolved - New ticket layout

   The new ticket layout is good, however when you mark a ticket as 'Resolved' it doesn't stop the timer and take you back to the ticket list like the old layout did.

   Can this please be fixed? - Once a ticket is marked as resolved, you obviously don't need to stay on it or keep the timer running.

   1 vote

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8. Create a new user as part of assigning the ticket to a new user flow

   When you goto assign a new user to an existing ticket, sometimes the user doesn't exists, so you have to go through the new user process and then back into the ticket.
   It would be great to be able to create the user as part of this flow instead of going in to new users and then back into the ticket.

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9. Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would ha

   Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.

   Do you have such an idea bank/wish list for new functions?

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10. Mobile integration in Cynet

    I've seen that Cynet is integrated in Atera, but it's not possible to add mobile devices, while it's supported in in Cynet.

    Can this be integrated in Atera at short notice?

    1 vote

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11. The ability to change the AI and Help Desk hot keys

    We like the AI assistant but it has some room to grow. Currently, it locks up on most of our fleet. We use the F1 key for all kinds of things. It would be nice if we could change the AI to another shortcut because we cannot make this change we had to abandon the ai assistant altogether. Just thought others might be in the same situation and would like a change

    1 vote

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12. ZFS - Status

    "ZFS" is being used more and more with Linux.
    The individual disks are displayed. However, this does not really help.

    The status is evaluated very simply with "zpool status".

    2 votes

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13. Simplify Logon process on MobileApp

    Please simplify logon process for the mobile app (iOS).

    It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!

    26 votes

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14. Respond to ticket with KB Link or Attachment

    On the ticket screen, please add a button to attach or link a KB as a public or internal reply. It would be great to have a drop down or other means to all existing KB's to quickly link them and send the reply.

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15. It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.

    It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.

    1 vote

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16. Enhanced Ticket Filtering

    Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.

    I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.

    An alternative solution would be to enhance the Search results window, and the user's tickets to be able to manipulate the tickets like you can on the filter results window.

    A business case would be where a user submits tickets via email, but uses different subject lines every time they reply or update an issue, resulting in multiple tickets spread out over some period of time.

    Another case is where a customer has an issue or outage, and numerous users within that company report the issue via email. They all use different subject lines. Filtering by a keyword of my choosing would allow me to merge all the tickets for a specific event into one.

    Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.

    I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.

    An alternative solution would be to enhance the Search results… more

    2 votes

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17. Ignore SNMP Offline status (Printers)

    SNMP monitoring on Printerdevices works when the Printers is online so thats not an issue. But when users turn them off going home for the day or weekend we get a flood of alerts for offline status, however if i then turn off availability monitoring i do not get any SNMP information anymore for toner and drum consumption. We need a way to still get SNMP monitor information but exclude alerts for offline printers.

    2 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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18. Advanced IP Address Info

    It would be useful to have a 'more' button next to the current external/internal IP address info for a device. This could show more advanced info, Subnet, Gateway, DHCP server, DNS etc.

    6 votes

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    0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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19. Technician Role permissions

    Roles within Admin need to have the ability to have more control of what features each group has.
    Under RMM, the "Edit Device" feature is too strict. We want to be able to allow certain technicians to edit device names but not be able to delete them.

    Setting that can be turned off so that no technicians have the ability to delete anything.

    12 votes

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    0 comments  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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20. Notify when device is back online

    If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.

    297 votes

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    8 comments  ·  Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!