4886 results found
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Ticket Automation Rules - "ticket created" email - stop email loops
The current "Ticket Created email" automation rule works well most of the time. However, when we need to get a third-party support company involved, they often have an equivalent system that sends an automatic "Ticket Created" email, that creates a new Atera ticket, and sends back a "Ticket Created" email, ad infinitum. In our case we had 18 new tickets created in the seven minutes until we noticed the loop. If someone had not been looking at the Unattended queue, it could have been many more.
My idea is for Atera to be able to identify a "Ticket Created email"…
4 votes -
Invoice as PDF to mail adres
Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.
25 votes -
A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.
Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.
31 votes -
Documentation Management
Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?
1,233 votes -
Need a device filter for assigned threshold profiles
Need a device filter added for assigned threshold profiles. We need to easily filter devices to see which may not have a threshold profile assigned at all. Or that do not have the correct threshold profiles assigned. And then be able to add them via a multi check box.
3 votes -
Custom Assets View
Custom Assets
Should be able re-organize which fields shows in the dashboard, instead of the default Name, Type, Folder and Contact.
Also an option for the date field to have an alert. For example if you are tracking support services renewals for the customer, it should alert you when renewal is within 30 days.
15 votes -
show device count on customers
The customers table should show how many devices each customer has, and optionally how many are online. Bulk onboarding agents is more painful than it needs to be without this.
3 votes -
Create ticket trigger under ticket automation rules for patching
Trigger for generating a new ticket if patches are applied manually through devices tab by a technician. Seeing as this is a manual action by a technician and not done through automatic patch management it would warrant a ticket being generated for a specific agent/contact with a relevant time entry.
4 votes -
Connect to computer that we are not monitoring
sometime i have employees working from home and need to connect to their home computer to help them but i do not have the Atera client installed. it would be helpful to be able to send them a link to use to get connected to them.
34 votes -
Better Search & Filter for Audit Log
I'm finding that the audit log is lacking as far as drilling down changes that were made. Some really important things would be being able to:
-search/filter by customer name
-search/filter by device name
-search/filter by customer folder2 votes -
Customizable Availability Monitoring
The ability to get an alert if a device is offline for so long, like say an hour, instead of getting an alert for a device going offline, when it is only restarting or something similar
2 votes -
knowledge base Report
Create an option to pull reports on knowledge base as to who viewed and how much times the articles was viewed
5 votes -
retired devices should be renamed to "infrequent devices"
This terminology needs improving
Retired devices should be renamed to "Infrequent Devices" and in general settings moved to section called reporting rather than agent settings and described as the "Infrequent devices threshold".
Just because a machine has not been switched on recently, does not mean it is retired! - it could be a laptop that is only used twice a year as a standby, but just should be excluded from certain patch compliance reports etc.proper retirement of machines is a whole different feature as per https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44000010-ability-to-archive-retired-devices
5 votes -
Install agent on Synology, QNAP or Raspberry Pi
Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.
346 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to assign ticket to customer, not contact
I want to be able to assign a ticket to a customer without choosing a contact.
30 votes -
Network documentation and diagrams section
It would be very useful to have a section where you can generate and save network diagrams, SIR plans, network security configuration etc...
Perhaps providing documentation templates or a way for users to share document samples and templates.83 votes -
Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
21 votes -
Author of Knowledge Base Articles
It would be good to know the author/source of a Knowlege Base article. We have several contributors and it would be good to know the source to check validity, follow up with them for clarification, reward those that are frequent/prolific contributors of KB articles. We can already see the creation date. It should be fairly easy to add a field for Author/Creator of KBs.
1 vote -
Better structure to the KB
It would be nice if we could build a deeper KB tree. Currently it can only be two layers deep.
L1: Category
L2: Section
It would be nice if we could go at least 1 layer deeper and have subsections.9 votes -
Add Microsoft Defender integration
Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.
329 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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