5051 results found
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How to export Bitlocker keys into an excel or how to manage the Bitlocker keys using Atera?
If we enable Bitlocker using scripts, how to manage those Bitlocker keys when there is a requirement? Because Bitlocker management is very crucial for an organization. Looking for a feature update in Atera console for managing Bitlocker keys of all devices.
4 votes -
Email Forwarding from Tickets Without Altering Content or Requester
I propose a critical enhancement: the ability to forward emails from tickets to other internal departments or external entities without modifying the original ticket content or requester information. This functionality is vital in scenarios where individuals beyond the original requester need to be engaged for resolution, such as liaising with a key account manager or arranging new hardware purchases.
The absence of this basic yet essential feature in a service desk environment is a significant oversight. Its implementation would greatly streamline communication processes, ensuring efficient and effective resolution of tickets that require broader collaboration.
5 votes -
Email alert for contract expiry
It would be good to receive an email alert about a contract nearing expiry, e.g. block of hours contract. Currently have to rely on seeing the notification when logging into Atera.
1 vote -
Agent Status
Instead of just showing whether an agent is online/offline, should also indicate status of user, Kaseya has this feature.
If agent is online:
- user is logged in and active (actively working)
- user is logged in and inactive (idle)
- user is not logged in24 votes -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
3 votes -
Selecting and Copying the Ticket Title Including the Ticket Number from the Header in a Ticket
In the old interface, the ticket title including the ticket number could be easily selected and copied. In the new interface, this no longer works because the title becomes editable. This is a MAJOR ANNOYANCE as we now have to copy everything twice and then edit it for our ERP system. The time required has increased by a factor of 3-4.
Please fix or address this bug/feature request.
1 vote -
Proper searching
Can we get a proper search, rather than the half-hearted one there is now.
example:
I know a worked on "mimecast archive" for a certain user a while backWhen I try
"mimecast archive" "melanie" not even the current ticket comes upmimecast And Melanie , finds Andrews...
I know I can list the user closed tickets, but the format of a web page, and having to load each scroll down means I can't even ctrl-f and search it like that.
Basically search as it is, is worthless for finding previous tickets.
Please put in a decent search1 vote -
More in-depth hardware monitoring.
I would like a deeper dive with the metrics that are shown in the devices tab, along with the ability to go even further with in-depth monitoring to put on the main page/ dashboard, like the advanced reports. the best idea i can think of and i believe it might be wishful thinking but would be "HW Monitor Pro" integrate into the portal. every device gets the install, can look at either a master list with all the devices that have it installed or when going to the devices page. Have it automatically record and store up to "X" amount…
5 votes -
Tree View Organization of Devices
It would be much more neater for the "Device" tab you guys chnaged the Web GUI to have company treeview of devices. Then from there the devices organized into folder. High level you are greeted with companies then expand to organized folders such as Tech defined AD Servers, Database Servers, Sales Desktops, Sales Laptop
That way for cleaner and simpler access to the computers you need without needing to create 100s of save views.
12 votes -
graph for endpoint cpu and ram usage real time, needs more metrics in it.
graph for endpoint cpu and ram usage real time, needs more metrics in it.
add: nic usage, hdd usage and temp, fan usages, etc, all the other things that you can pull from motherboards and other devices, etc and report in real time graphing.
3 votes -
BIOS update
It would be nice if patch management also offered BIOS updates, as is already the case with N-able.
3 votes -
please add Bomgar as a remote access integration for existing bomgar users
please add Bomgar as a remote access integration for existing bomgar users
2 votes -
Customize customer portal
It could be nice to have the "customize customer portal" option. So that we can add/remove things from the customer portals.
31 votes -
Patch Management & Automation Reports
We have many endpoints that are covered by Patch management and automation profiles.
The profiles notify us and generate a report which tells us which computers have succeeded which is fine.
The issue is if a device is offline it will outright mark it as failed, please can there be a section added for offline devices so if a computer has not booted/ since X it is not marked as failed it could be marked as offline/skipped
2 votes -
Software Report
Microsoft Teams reports incorrect, We expected Microsoft Teams report from Atera, like other software’s report.
2 votes -
dynamic agents for SNMP devices
When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device
7 votes -
DingDong-request.
It might be quite usefull, if the supporter was able to send a "dingdong" or something in an active support session. With that you can let the customer know, that he has to look on the screen.
1 vote -
Maintain classic ticket interface
The new ticket interface is simply illegible and incomprehensible.
The following message has been added: "We appreciate your love for the classic ticket page, but it’s waving goodbye on June 26th".
The standard interface should be kept ad infinitum.1 vote -
IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
5 votes -
all telephone number in Atera, should be a link
Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.
5 votes
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