4690 results found
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Detailed Permi
Separate Running Scripts from Remote Connection Under RMM Permissions.
In an ideal scenario it would be great to have detailed permissions for every function.1 vote -
temp files clean up
we have a customer where a 3party software company is writing things into C:\Users\itwo\AppData\Local\Temp\1 the 3party company claims that due to limitations in .net this is the Standard/default path for reporting and can not be changed. so we would request the feature that we can exclude specific Path from the function Clean up Temp files.
1 vote -
cant sort by "available patches"
cant sort by "available patches"
3 votes -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
15 votes -
Admin "Legacy" tiles
Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.
4 votes -
Internal Training Classification
We would like to add the ability to add a custom field under the Type, for training
1 vote -
1 vote
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Better Device Notes
We need more robust device notes, for example, when viewing a device page it would be nice to leave a trail each time a tech changes something on the device. At least just a multi-line text box where a tech could type a date and some info, like device location, unique device info (this AD server is also the SQL backend), etc.
3 votes -
Network Connection History
Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!
2 votes -
Notifications for Alerts
The notifications feature should be on Top of Priority, as many times we are working on other apps, and we didn't get notifications on desktop of browser as banner or sound nothing. Until we're back to the dashboard the request often goes away from customer side.
Also, there should be option of setting different notifications for different sites, but on the first priority is the notification banner or sound at least, without that there's too much difficulty to resolve problems within the required timeframe.
Thanks
2 votes -
Help Desk Administrator
Atera should have additional billable (or free...) roles other than technicians. We have project managers & help desk admins that do not provide technical support.
We don't use Atera's ticketing because our admin staff would cost us an extra $300/month just for them use the help desk, nothing else.
We would love a discounted "role" of a "Help Desk Manager" who like a technician has granular access to help desk tickets per assigned client. But that's all they can do.
We have someone that can manage tickets, assign tickets, but do not have to be a full $150/month agent since…
11 votes -
Better Search & Filter for Audit Log
I'm finding that the audit log is lacking as far as drilling down changes that were made. Some really important things would be being able to:
-search/filter by customer name
-search/filter by device name
-search/filter by customer folder3 votes -
Patch Management and IT Automation
I have noticed when I have been testing Patch Management and IT Automation with the profiles, when it comes to windows updates it is very inaccurate with reporting the correct information.
The report may say an update on client-x was successful but there has been no updates done or it will say its success and leave updates pending without any information to why.
Please can you check into the reporting of errors when windows updates are done via patchmanagement profiles, report any errors that would be showed in windows and report whether a client is already up to date or…
3 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
55 votes -
Office 365 Integration
What would your perfect Office 365 integration look like?
Let us know what do you think about it.1,587 votes -
Automatically remove or label Device from the Atera Dashboard
The following article describes how to delete an atera agent:
https://support.atera.com/hc/en-us/articles/234734168-Delete-an-Atera-agent.One part explains:
"Deleting the Atera agent while the endpoint is online will send an uninstall command to the endpoint."It would be great if this worked the other way around as well, creating a perfect sync between dashboard and real life installation status on the endpoints.
Scenario:
User uninstalls Atera Agent manually from its endpoint. Atera Dashboard removes the Agent or highlights it with a label like "Uninstalled".This would give us administrators a better overview of the clients and represent the true status on the reports…
1 vote -
Assign Device Search
When assigning an agent to a contact, it would be nice to be able to start typing the agent in to help find it. It would stop the endless scrolling of all the scattered agents allocated to a company.
1 vote -
Mac OS Diskspace improve reporting
Mac OS free diskspace is sometimes reported incorrectly because some machines use a large amount of "purgeable" data. The terminal-based disk usage utility does not account for this type of data and simply may assume the disk is almost full, when in reality Mac OS does not report it that way since it will delete this purgeable data as soon as space is needed by the OS.
Atera Agent should be able to differentiate this data type to more accurately report available disk space.
1 vote -
action type to add comments
Able to automate to add comments to the ticket
1 vote -
New device UI: filter by advanced and custom fields
New device UI: filter by advanced and custom fields
7 votes
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