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5016 results found

  1. Consider an integration for ticket times with www.ontheclock.com

    This request is similar to the request for QuickBooks time already under consideration

    1 vote

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  2. Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal…

    7 votes

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  3. Alerts sent to text messaging on cell phone.
    Why haven't you setup the alerts to send texts to our cell phone?

    The last RMM we used to have, had this feature and we never missed a clients office going offline.

    Can we all agree that this is a feature Atera needs to add.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  4. Use AI to Assign agent based on the login information on a domain computer. And assign the agent to a Profile based on the Profile name.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  5. Please add the Google play payment option to subscribe to Atera on mobile app please

    1 vote

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    0 comments  ·  Admin →
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  6. Dans les rapports classiques, nous souhaiterions pouvoir sélectionner plusieurs clients, car nous avons des clients avec plusieurs site qui souhaite des rapports consolidés. comme par exemple dans le rapport: Rapport sur le contrat de niveau de service (SLA), ou un seul client peut être sélectionné.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Auto-healing script log.

    There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.

    You can see if a Technician runs a script & see its output, just not if it was automatic.

    Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.

    23 votes

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    1 comment  ·  Alerts  ·  Admin →
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  8. Provide support for RPM-based distributions:
    - Fedora Linux
    - CentOS Stream
    - Red Hat Enterprise Linux (RHEL)

    7 votes

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    4 comments  ·  Devices  ·  Admin →
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  9. emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm subject line, not just some and or not just the word "problem"

    1 vote

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    1 comment  ·  Alerts  ·  Admin →
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  10. A lot of scripts need to be installed on 1 workstation at a time and not on multiple workstations/devices at the same time. It would be really helpful to be able as you select multiple devices to run a script to be able to select if you want to run them simultaneously or consecutively (1 at a time). like when you are deploying a new tool and it needs to be added to 1 device at a time. So if you are rolling a script to 100 devices, and they need to be done 1 at a time, with this…

    1 vote

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  11. Is it possible to add "Products" tab to Customer's page?

    1 vote

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    0 comments  ·  Admin →
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  12. in the admin menu there is a possibility to use a whitelist. because we think security is really important we use both 2FA and the ip whitelist.

    we miss 2 options:
    - the possibility to whitelist IPv6 addresses
    - the possibility to ad notes next to every ip-address that is whitelisted. (Like: branch office, datacentre, etc etc.)

    4 votes

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    1 comment  ·  Security  ·  Admin →
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  13. Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Storage and inode usage can differ so it must be tracked. High inode usage could result in services crashing or freezing.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  15. Please allow tab complete in the Linux Agent terminal. In addition, allowing aliased commands like ll vs ls -la would also be convenient.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. The Ability to Import and Export Passwords In Password Manager

    18 votes

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  17. It should be great to be able to add manual tag to Tickets Rules!
    Not as a condition, but as an action!

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. Create the ability to purchase a 'day pass' or 'tech pass' to allow a temporary employee (e.g. a contractor) to access selected parts of an Atera tenancy (e.g. tickets, devices) to perform short term work instead of adding a technician for an entire month.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  19. i see multiple feature requests for the same thing all with multiple upvotes.
    The request is for automation to be run on machines when they come online as the current setup will skip devices that are offline.

    This is such a crucial feature for automation to work effectively as machines will not always be online at your given schedule as users do not always abide by your requests. for the client device to come online and have scripts/automation's in its queue and then action them is critical

    3 votes

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  20. Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.

    11 votes

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