4886 results found
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Allow different currencies (EURO)
Please offer billing in EURO. Its pretty expensive to pay in Dollar and pay extra expenses for the bank.
3 votes -
Work From Home - Branding on landing page
Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks
60 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Spawn new tickets or clone tickets from existing tickets
Similar to the project ticket already requested, I would like to be able to spawn a new ticket from an existing ticket OR, alternatively, clone a new ticket from an existing ticket.
The difference from a project ticket is that there would be NO parent-child relationship between the original ticket and the spawned/cloned ticket.
The spawned/cloned ticket should still include a link to the original ticket.
Sometimes things arise while working a ticket; I want to be able to create a new ticket, or duplicate the current ticket, and make different ticket assignments on the new ticket.
1 vote -
The ability to pull ticket by number
Billing can require information for just one ticket. Could use the ablility to pull ticket by ticket number.
1 vote -
1 vote
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add a page button at the top of devices page
It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.
2 votes -
Email Received trigger
We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)
5 votes -
Export Customer List
At the top of the Customers page, add an "Export Customer List" and/or "Export Filtered Customer List" button that generates a CSV file with all of the Customer's general details (Name, Contact Email, etc.) This will help customers reconcile their Customer List in Atera with their active Customers to ensure accuracy.
23 votes -
Auto assign contact to a customer
Automatically assign a contact to a customer based on the domains listed for that customer. Currently for new users/customers we have to add each user to that customer as a contact. Can this be automated?
1 vote -
ssh cli and light webbrowser
it would be very useful to have ssh shell and a light web browser in the device manage menu.
3 votes -
Customer Portal
In the customer portal it would be nice to have an option, to automatically upload monthly reports,such as Systems at glance, Agent Health and so on.
An option to let the service team customize which reports are needed . All reports for that month will need to go in that months folder. I know you can email these reports but customer have complained about two many emails.2 votes -
Clone scheduled ticket
Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.
As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.
22 votes -
Automatically Enable 'Availability Monitoring' for newly installed agents
Enable Availability Monitoring on newly installed agents since workstations need to be manually enabled. This would make it easier to have agents be monitored when adding new ones so they are not forgotten
4 votes -
SNMP ODI MATH OPERATION
Allow to exec operation with multiple OID, for example synology nas only return OID of total space and used space, if is possible to calculate ( free space / total space ) to monitor the % of free space
5 votes -
Search device notes
It is critical that when I search my device list, it includes the Notes field for each device. I put relevant notes about where the device is or who is using it in that field. My device naming convention is random and ordinal making it confusing if I don't read/have the notes.
5 votes -
Connect invisibly
In many cases the computers belong to the company and they have a right to monitor their hardware and intellectual property so it would be helpful to either temporarily disable the notification of an admin coming on or remove it completely.
1 vote -
WakeUp ON LAN
Nous avons besoin du WOL simultané sur plusieurs machines sélectionées pour la maintenace des écoles. Merci.
2 votes -
Updates from phone app
The ability to push Windows updates from the cell phone app.
5 votes -
Multiple email addresses for a single user
Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal…
5 votes -
Resolve tickets with reply
Additional options when replying to tickets, options to close or resolve for example.
1 vote
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