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  1. All of the branding is nice with one exception. When our techs are logging in at customer sites, it comes up Atera when they login. We run the risk of them 'going around us' when they know our vendor partners. It would be great to go that last step and brand the login screen for us. I know it only takes a second to login and get to our logo but in certain instances we set up our clients as a tech as a service to them.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. What about an internal Atera Calendar with CalDav support?

    We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.

    2 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  3. Can there be an option to print a ticket, if a device is broken I would like to add the incident form

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. At present, we create a new customer, download and install the agent which adds the device into Atera RMM. We then have to click on that device and via Relations, assign it to a folder. But that folder is not there so it has to be created manually. We then also have to manually assign profiles to that folder. We have approx 7-8 folders with profiles applied which are the same for 98% of our customers. We have to repeat this process for every new customer we add. This is a very long process and prone to many errors when…

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. It sometimes happens, even often that I am forced to share the exchanges and attachments about a ticket with a software publisher. I often explain in my tickets everything that has been done to isolate the problem and allow the editor to reproduce the problem when it is indeed a bug. To have a button which will allow in one click to create an email with in subject "the number and the title of the ticket" in the body "the various exchanges as well as the attachments will allow me to be more efficient.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Currently with failed password alerting we are flooded with alerts, rendering the tool almost useless. I dont care about when a legitimate user mistypes there password a few times, it happens multiple times a day across our Atera instance. I only care about programmatic failed attempts. I want the bar to be high, like 100 failed login attempts in an hour. Or better yet, customizable. Then I know I need to take action.

    7 votes

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  7. If another tech is already connected to an agent, it would be great if it displayed who is accessing that agent in real-time

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. creation of tickets for devices/activities not associated to a contact.

    performing routine maintenance on servers (that don't have a contact, our own internal servers) like patch application, log file clearing.

    or allow a contact to have multiple devices, so they are informed of tickets being opened for main.

    I think this would then allow for a report to be run against the device to view all activities performed on the device, for ISO audits etc.

    I may be an edge case as I use Atera to manage multiple Data-centres and not desktops of individuals.

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Need a new threshold type where you can compare the previous value to the new value and alarm based on a delta.

    I.E. on a WAP if the number of connected users drops by a value or a percentage

    3 votes

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  10. A direct integration of Atera's ticketing system into Autotask PSA

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  11. Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.

    5 votes

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  12. When searching for outdated software from Reports > Software Inventory, please enable the following improvements:

    • allow use of a NOT (!=) crietria in the version.

    • allow assigning a Profile to selected results

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. in your free trial. This is a must add. being able to make sure this feature works before purchase will allow for quicker prospect purchases. I'm one of those prospects. I need to make sure everything works before I switch. I don't want to purchase then set it up and come to find out it doesn't work for my needs. So I did all that work for nothing

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  14. We have staff and student users and would like to make the helpdesk agent icon only available for staff. At present we can only toggle the agent icon on/off at device level. It would be great if we could specify the agent icon by GPO, targetting specific users.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  15. When a product has been added to a ticket an icon or some indicator within that ticket should appear so you know there is product attached to that ticket and then don't have to open the products/expenses section to check for product.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
    "worth the money". Please don't stiff us like this!

    4 votes

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  17. It will be a good thing to know which contact is attached to an agent, by using API.
    Actually, we could only know, for an agent, wich customer.
    Some things like that aren't exist on API.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. Option to modify the timeout in which an agent hasn't established communicatio via the Admin portal. Currently, the only option is a manual REG change on each computer.

    5 votes

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    1 comment  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. It would be handy if there was an option for sending out emails for Informational alerts.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  20. We want to be able to trigger a rule if the severity of the ticket is changed to a higher or lower severity.

    1 vote

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