5026 results found
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Bulk Assign customer contact
When we have bulk tickets come in from a backup report or AV report it all comes from the same notification email address and set as Unassigned.
Given that Atera won't assign a ticket from the Subject line by a 'Keyword' search feature - which I have seen in other ITSM tools, we should have the option to bulk assign to a customer contact (I use a generic contact for each customer for notifications) so I don't have to go into each ticket and assign said contact to align with the customer.
Much like the Bulk assign technician, we should…2 votes -
Allow Technician Roles to Support Work From Home Feature
Currently, I was informed that the only way that a Technician can support Atera's "Work from Home" feature is to elevate them to be Admins. This will also give them access to billing information the way we have our roles set. The "Desktop Remote Management" and "Server Remote Management" roles should allow technicians to be able to support the Work From Home feature without granting them access to Full Admin rights, but currently it does not work that way.
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Sort tickets by disabled technician
When employees quit, they usually leave behind a good amount of resolved tickets, that can be good to have easily accessible. It's not always easy to remember keywords from a ticket (especially if it's someone else's ticket).
So if we could sort tickets and filter it to a disabled technician, it'd be very helpful!
5 votes -
Text Box fonts need to be darker
When looking at the text boxes on the dashboard or webpage the fonts color is a very light gray. Can you adjust and make it black. Headers seem fine, but what is in the text box is not.
1 vote -
workstation distribution
The auditor reports are outdated when it comes to reporting on installed builds ('service packs') of Windows 10.
Please add functionality to specify Windows 10 builds (21H2, 2004, 1909, etc) as criteria for warnings or critical alerts.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Securepoint
Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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To inform the customer that Atera agent was installed successfully
It would be great to inform the customer that Atera agent was installed successfully (by pop-up message, email or report about successfully installed agents). Because the customer is a little confused when installation progress is started but then nothing happened on the desktop.
7 votes -
Set a default font when replying to tickets
I would like the option to set a default font instead of the default option being Source Sans Pro font
9 votes -
Assigning devices to a ticket instead of a contact
We are using Atera as an organization with different departments as organizations. We need to be able to keep the tickets with the device instead of with a contact. When I change the device on a ticket it changes the device assigned to that user. Not good.
5 votes -
Limit rollover for Block Hours contracts
Ability to set a limit on the number of hours which can be rolled over for Block Hours contracts. For example, if a customer pays for 10 hours per month, we set a limit of 5 hours to roll over, so the maximum hours they would have available in any given month is 15 hours.
5 votes -
Replying to a ticket with status update.
When replying to ticket please add option to select the status and update the ticket, example: "send and set status to closed"
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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photo
It should be nice to save photos about it room, special devices, servers, etc... with a little description. This could be interesting when you have to explain to your technician particular activities..
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automatic agent deletion of clients that have not been online for a long time
It would be very helpful if there would be a function that outdated agents, for example, 6 or 12 months (arbitrarily adjustable) were no longer online, automatically deleted from Atera. So that you always have a clean client infrastructure and no corpses in the panel manually over the device filter setting must constantly clean.
2 votes -
Delete Agents Which Haven't Dialled Home After a Set Amount of Time
Delete Agents / Machines which haven't reported back to Atera for a specific amount of time.
For example, if a machine doesn't dial into Atera for 5 months, it will be deleted from Atera automatically.
It would be ideal to have it a system wide setting, client setting, or folder setting.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Freshbooks Integration
Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to enable a pop up alert when selecting an agent inside of a customer
Would be nice to have the option to enable and disable a pop up alert with a custom message for an agent inside of a customer account, to alert the technician of anything they need to be potentially aware of before connecting/assisting with that agent.
3 votes -
Enable "Additional Rates" on Block Money contract
Enable "Additional Rates" on Block Money contract for those of us that bill our customers multiple discounted rates for pre purchased Blocks of Money. It should be similar to the Additional Rates for Hourly contract type, that allows multiple selections.
4 votes -
notifications de mises à jour dans le mail
il faut recevoir des notifications dans la boite mail à propos les mises à jour lancées et les scripts exécutés s'ils sont passés avec succès ou non
1 vote -
NetSuite ERP Integration
Integration into NetSuite ERP.
6 votes -
Survey
satisfaction survey in french
10 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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