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5055 results found

  1. Could also be done via API

    12 votes

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  2. It would be helpful if there is a way to change Company, as well as requester, in tickets. For example, a company called "unassigned" appears when unfamiliar e-mails and domains send emails to the ticket forwarder address. If I can directly edit this information in the ticket, it will be extremely helpful.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Ticket Closed
    Se cambiamo lo stato di un ticket in "Closed" il cliente nel "customer portal" non lo vede più. E' possibile lasciare uno storico di tutti i ticket aperti dal cliente nel suo
    "Customer Portal"? In modo tale che il cliente può consultare tutti i ticket chiusi nel corso del tempo

    Grazie
    Mast Technology

    1 vote

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    0 comments  ·  Admin →
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  4. When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
    this would cover us when sensitive work has been requested

    12 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. 5 votes

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  6. It would be nice to be export the contact data (user data) alone with the agent data when running audits and reports. Example, I run an audit on agents with Acrobat Pro installed, and the detailed export includes the contact assigned to the agent. On that note, would like to see custom fields as well.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.

    3 votes

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  8. Would it be very useful to set up an automatic resolution of alerts? Every morning I find over 150 alerts but they have already been resolved automatically. So I don't understand if there really is a warning or not.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  9. Need to get atera alerts to not group multiple alerts into one email and/or at least allow you to turn on/off grouping of alerts.

    This is required to create separate tickets from these alerts feeding into third party ticketing systems.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  12. Enable a time-out to be automatically signed out of Atera if inactive for a given amount of time. Plus, when logging out, being able to select if you want to log out of this session or all sessions.

    Lack of this feature weakens security if, for example, a technician forgets to log out from their computer.

    11 votes

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  13. 12 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. Not sure if this is the correct category.

    My request is simple, expand on the Scripts section to add VBS. Maybe there is a simple reason why it is not there but I have this slick Printer Install Script that I can run with VBS and it would be great if I could simply execute it like I do the others. (ps1, bat, exe, etc.)

    Thank you

    1 vote

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    1 comment  ·  Agent  ·  Admin →
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  15. We have a custom restart script for our users that will remind them to restart the PC after a patch + software update automation profile has been run.

    The problem at the moment is that the script will be ran basically in the beginning or in the middle of the automation profile run cycle which is confusing for the users and some may restart the PC right in the middle of the run.

    We would like to see a script prioritization feature where the admin can decide when to run the script on a client machine within the automation profile.

    4 votes

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  16. optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default

    2 votes

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  17. Add a section for "server reboot" in order to see directly which servers have been restarted

    8 votes

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  18. Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks

    12 votes

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  19. AnyDesk for Pro plan

    2 votes

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  20. I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.

    1 vote

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