Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5019 results found

  1. Kaspersky

    Have Kaspersky AV linked with Atera

    8 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Assign contact from Ticket Title

    Ability to change the contact with an automation rule.

    Example:
    We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.

    7 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  3. Auditor Report: Should have "Windows" written instead of "win"

    Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  4. Disable Windows Updates when installing Agent

    Windows auto update disabled when installing atera agent

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  5. Automatically move a device to another folder when it is offline for a set period of time?

    Automatically move a device to another folder when it is offline for a set period of time?

    3 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  6. System Optimizer

    I would love to see more options to optimize the system somewhat like Webroot includes in it's AV. They have a nice little setup for that. That would be sweet! We all don't use Webroot but since it's integrated you may not consider. Please. Thanks!

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  7. Advanced Search for Particular Customers for Tickets

    Have an advanced search feature where you can search a particular customer for tickets

    8 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  8. intergate with MS Projects

    2 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  9. email template

    Be able to create an email template which then could be assigned to an Automation profile so it could be sent out to the specific company/department notifying about their patching/maintenance downtime and also possibly be able to send once patching and maintenance is complete.

    7 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  10. categorize contacts

    It would be very helpful is we can categorize contacts, just like in Devices or similar. We can categorize them by department, teams, etc.
    Very helpful with larger customers.

    4 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  11. Saleforce

    Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.

    4 votes
    1 comment  ·  Admin →
    How important is this to you?

  12. Schedule Existing tickets to switch from Pending to Open

    We would like the ability to take an existing ticket and change it from open to pending and then schedule when it would switch back from pending to open on a specific date.

    7 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. DKIM

    SECURITY RECOMMENDATION FOR ATERA.COM

    The alerts from ATERA.COM are mostly being sent to Quarantine by Exchange Online (Office 365) and, if this is happening for us, it will be happening for many other companies using Exchange Online.
    Whitelisting your domain under anti-spam policies doesn't overcome the problem (I've tried).
    Looking at your public DNS configuration, you have not setup three important components of your DNS and Email infrastructure to assure customers of your email security: these are SPF, DKIM and DMARC.
    Since you appear to be using Exchange Online/Office 365 for your email, it is a reasonably straightforward process and…

    8 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Next Step Recommendations from Tags

    Would be nice to have recommendations for the next steps based on the tag but ability to control it from the admin

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  15. Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be ab

    Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be able to delete the associated profile massively, other than to delete the profile and then recreate a new one.
    A function that allows you to choose the profile to be disassociated and disassociated from the selected devices would be useful.

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  16. Ability to bill tickets when they're not closed

    Being able to bill a ticket when close = there might be a ticket that we leave open “certificate is about to expire” we will then come back to it in a year’s time with the details open so we can just roll it over. We don’t need to action for another 12 months. We leave it it open. We have holiday projects. That tickets sometimes have some additional work required. When that next term starts and it falls in the next billing period.

    1 vote
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  17. Customize preset alerts

    As it stands, Atera offer pre-set Alerts. However, you cant change the severity of these unless you delete them and set your own up. This is time consuming. It would be great to change the severity of pre-set alerts that Atera have created.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  18. Multiple Alert for the Servers

    Received alerts every 10 minutes if problem hasn't been resolve.

    1 vote
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  19. Allow to install local windows updates manually

    It is just a shame that Atera cannot add an option to let install Windows updates manually if wanted by users. They added features into automation profile for "disable" and "enable" but no other..

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  20. Automatically stop the timer when a ticket is set to closed/resolved, even when re accessed

    8 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

1 2 … 226 228 230 … 250 251
  • Don't see your idea?