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Ideas and Feedback

Ideas and Feedback

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5019 results found

  1. Have Kaspersky AV linked with Atera

    8 votes
    How important is this to you?

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Ability to change the contact with an automation rule.

    Example:
    We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.

    7 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?
  3. Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?
  4. Windows auto update disabled when installing atera agent

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?
  5. Automatically move a device to another folder when it is offline for a set period of time?

    3 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
  6. I would love to see more options to optimize the system somewhat like Webroot includes in it's AV. They have a nice little setup for that. That would be sweet! We all don't use Webroot but since it's integrated you may not consider. Please. Thanks!

    1 vote
    How important is this to you?
  7. Have an advanced search feature where you can search a particular customer for tickets

    8 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
  8. 2 votes
    How important is this to you?
  9. Be able to create an email template which then could be assigned to an Automation profile so it could be sent out to the specific company/department notifying about their patching/maintenance downtime and also possibly be able to send once patching and maintenance is complete.

    7 votes
    How important is this to you?
  10. It would be very helpful is we can categorize contacts, just like in Devices or similar. We can categorize them by department, teams, etc.
    Very helpful with larger customers.

    4 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?
  11. Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.

    4 votes
    1 comment  ·  Admin →
    How important is this to you?
  12. We would like the ability to take an existing ticket and change it from open to pending and then schedule when it would switch back from pending to open on a specific date.

    7 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. SECURITY RECOMMENDATION FOR ATERA.COM

    The alerts from ATERA.COM are mostly being sent to Quarantine by Exchange Online (Office 365) and, if this is happening for us, it will be happening for many other companies using Exchange Online.
    Whitelisting your domain under anti-spam policies doesn't overcome the problem (I've tried).
    Looking at your public DNS configuration, you have not setup three important components of your DNS and Email infrastructure to assure customers of your email security: these are SPF, DKIM and DMARC.
    Since you appear to be using Exchange Online/Office 365 for your email, it is a reasonably straightforward process and…

    8 votes
    How important is this to you?
  14. Would be nice to have recommendations for the next steps based on the tag but ability to control it from the admin

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
  15. Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be able to delete the associated profile massively, other than to delete the profile and then recreate a new one.
    A function that allows you to choose the profile to be disassociated and disassociated from the selected devices would be useful.

    1 vote
    How important is this to you?
  16. Being able to bill a ticket when close = there might be a ticket that we leave open “certificate is about to expire” we will then come back to it in a year’s time with the details open so we can just roll it over. We don’t need to action for another 12 months. We leave it it open. We have holiday projects. That tickets sometimes have some additional work required. When that next term starts and it falls in the next billing period.

    1 vote
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?
  17. As it stands, Atera offer pre-set Alerts. However, you cant change the severity of these unless you delete them and set your own up. This is time consuming. It would be great to change the severity of pre-set alerts that Atera have created.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?
  18. Received alerts every 10 minutes if problem hasn't been resolve.

    1 vote
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?
  19. It is just a shame that Atera cannot add an option to let install Windows updates manually if wanted by users. They added features into automation profile for "disable" and "enable" but no other..

    1 vote
    How important is this to you?
  20. 8 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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