5032 results found
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show status of active Helpdesk Agents
Be able to know what devices have had their Helpdesk Agent "activated" so that the user can submit tickets. Hypothetically: Say I have 10 devices that I know were activated at some point. Then a few hours later, 10 new devices came on line and the Agent was installed for them, but the helpdesk agent was not activated yet. I'd like to see the first 10 devices have been activated, and the which of the new 10 still need to be activated. If I select all devices (under the customer’s devices) and mass ‘activate helpdesk agent’, I just want to…
10 votes -
Configure Agent (CustomerID) via API
Moving Agents between customers is very time consuming. It would make life a lot easier if we could configure CustomerID field on Agents via API. That would make it possible for us to push scripts to devices that would update Atera in case device ownership changes.
7 votes -
Creating Auto Tickets for specific Threshold Alerts
It would be awesome to be able to setup an auto ticket for specific threshold Alerts. For instance if Disk Usage reaches 85%, a ticket can automatically be created. Right now, you can set an auto ticket to generate for all Critical or all Warnings. I would like to be able to specify which threshold alert to create an auto ticket for.
7 votes -
Action Ticket
Action ticket: Log tickets as an action ticket in the ticketing system. Similar to change and risk. You would log in.
1 vote -
Risk Management
Risk Management: Risk ticket associated with what they identified. Client accepts the risk and then they are not liable.
1 vote -
Filter devices based based on CSV
We would like to have the ability to filter devices based on a CSV file. So the system can only display devices that match device names from the CSV. This allows us to manipulate the data and then filter within Atera. From there we can do any of the following functions available in Atera {run a script, install a software package, assign to a folder etc..}. Thank you.
2 votes -
Keep Link in Tickets from Email
When forwarding an email with a link, the link is no longer clickable
2 votes -
Please add a way to copy a folder instead of just single file at a time
Please add a way to copy a folder instead of just single file at a time
4 votes -
public facing knowledgebase without requiring login
The customer portal is only accessible if users login. Most of our customers create tickets by emailing us so they do not have a login.
Please create a public facing KB section that is really public and do not require a login. This is handy for general KB articles not linked to customers like public product KB etc
4 votes -
manually update device information
Currently it takes hours for software information to update automatically.
It would be great if there was a button to manually update the software information in a Device list. This would also apply to software reporting data.11 votes -
forum
I Think it would be very useful to have a forum for Atera MSP's to be able to interact with Atera specialists and with each other about issues and best practices when using Atera. This could be a place to exchange ideas about scripts, thresholding and more.
1 vote -
Color Based Ticket Presets
I think the ability to visually change the background of the tickets to a color based on the customer. We have multiple techs with "assigned" buildings and it would be a very nice feature to have presets on the dash to easily display and sort. I know it may seem petty, but to be able to scan at a glance is pretty helpful when things get a bit hectic. Just adds another sub layer of sorting/filtering without completely losing the ability to see the big picture.
2 votes -
Ability to monitor user profile disk
Ability to monitor user profile disk. With our customers, user terminal server, rather than them use their C drive, each user gets allocated a disk, 5GB and then that they can log into use diff terminal server. Would like to be able to set up some alerts
2 votes -
connection agent that is easier
a connection agent that is easier for the user to find and that displays information so that the user can tell the technician what his equipment is in the event that he does not have the equipment related to a contact
2 votes -
Creating a client with several subclients inside
Creating a client with several subclients inside
2 votes -
Ticket to contract type
- Be able to assign a ticket to all contract types. Sometimes I do work related to Backup or antivirus which I want to track time for, but may not be billable.
2 votes -
Alerts to show exact creation date
Alerts in the alert list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
2 votes -
Password Management
Admin users should be able to log into their secure portal to see company passwords on file.
2 votes -
Group Contacts
Add ability to group Contacts ("Admin", "Billing", "Archived" etc)
2 votes -
Export contacts
Ability to export all customer contacts to a csv file (we would use this to update our phone system).
6 votes
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