5016 results found
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Compliance Management
It would be very nice to have a Compliance Management area of the Atera web console where we can set stuff to be checked and monitored for compliance on the devices. For example, if I deploy a GPO to block USB devices, I'd like to be able to measure that, checking the registry items and confirming that the values are configured as expected. The compliance could then be checked via a report or directly in the dashboard for each customer.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ticket "close" in customer portal
Ticket Closed
Se cambiamo lo stato di un ticket in "Closed" il cliente nel "customer portal" non lo vede più. E' possibile lasciare uno storico di tutti i ticket aperti dal cliente nel suo
"Customer Portal"? In modo tale che il cliente può consultare tutti i ticket chiusi nel corso del tempoGrazie
Mast Technology1 vote -
Add sign customer box to ticket Email
When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
this would cover us when sensitive work has been requested12 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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5 votes
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Export contact data with agent data when running reports
It would be nice to be export the contact data (user data) alone with the agent data when running audits and reports. Example, I run an audit on agents with Acrobat Pro installed, and the detailed export includes the contact assigned to the agent. On that note, would like to see custom fields as well.
3 votes -
Related Agent(s)
Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.
3 votes -
increase the number of articles shown on preview for each section from 5 to 10.
For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.
3 votes -
ungroup alerts
Need to get atera alerts to not group multiple alerts into one email and/or at least allow you to turn on/off grouping of alerts.
This is required to create separate tickets from these alerts feeding into third party ticketing systems.
3 votes -
Trigger script after monitored device goes down
Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great
6 votes -
Option to Edit and Organize OIDs
Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Enable time-out to automatically sign out of Atera if inactive for given time
Enable a time-out to be automatically signed out of Atera if inactive for a given amount of time. Plus, when logging out, being able to select if you want to log out of this session or all sessions.
Lack of this feature weakens security if, for example, a technician forgets to log out from their computer.
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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12 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Digitally sign Mac agent to provide bundle ID
I would like to be able to ensure that the Atera Agent has all the access that it requires to aspects of the macOS via an MDM but this needs a bundle ID which requires the agent to be signed.
I'm quite surprised that the agent isn't already signed to be honest.
7 votes -
Execute Visual Basic Scripts Remotely
Not sure if this is the correct category.
My request is simple, expand on the Scripts section to add VBS. Maybe there is a simple reason why it is not there but I have this slick Printer Install Script that I can run with VBS and it would be great if I could simply execute it like I do the others. (ps1, bat, exe, etc.)
Thank you
1 vote -
Script prioritization within Automation profile
We have a custom restart script for our users that will remind them to restart the PC after a patch + software update automation profile has been run.
The problem at the moment is that the script will be ran basically in the beginning or in the middle of the automation profile run cycle which is confusing for the users and some may restart the PC right in the middle of the run.
We would like to see a script prioritization feature where the admin can decide when to run the script on a client machine within the automation profile.
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4 votes -
face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
Display reboots in Patch & automation feedback
Add a section for "server reboot" in order to see directly which servers have been restarted
8 votes -
AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes -
WFH for servers
I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.
1 vote -
Quotewerks Integration
Integration with Quotewerks the best quoting software on the market.
3 votes
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