4879 results found
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Change product family fields required
It would be interesting to change the required fields in the Custom Files>Product family section.
It doesn't make much sense to force you to add Child values to a category.
What would be mandatory is to create the category value and then it would be optional to add child values. Not every time you create a value you want it to have subcategories.6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Differentiate IP restriction on mobile and web app
IP restriction affects the ability to use the mobile app if a phone uses dynamic IP
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Scroll to Top/Page Up/Page Down functionality in ticket queue
Scrolling to the bottom of the general ticket queue essentially means you have to open a new Atera tab or manually scroll to the top, both of which become very time consuming.
The page lacks any functionality to quickly navigate to the top or scroll between "pages" of tickets.
2 votes -
4 votes
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Fix recent processes report for software uninstalls showing as completed for an offline machine
Atera shows software as having been uninstalled from an offline machines in the recent process report, when in fact it has not yet been done. This is not very helpful information.
Also can you please have it show the time it was actually executed when the machine comes back online as this is very important too.
10 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Auto healing script priveledge level
Some of our scripts need to be run as the user. Support have told me that all scripts run from automation profiles are run as 'system', even if the script is created to be run as the user.
Please can the option be given within thresholds to run the auto-healing scripts as either system or user, so that we can roll out further automation.
3 votes -
Time entry screen, make the billable tick usable without having to go into each time entry item.
When you go into time entry the billable tick isn't selectable without having to go into each item.
Can we make those ticket usable without having to alter each item individually.3 votes -
Reporting Upgrades
Reports that can identify and link to tickets which have surpassed various conditions: SLA, Total Open Duration, Reply Older than X Variable, so on.
3 votes -
OID reporting
It would be nice to have the ability to create reports on SNMP devices,based on OID's outputs. For example I ahev a client that i charge per scanned pages. He has 70 scanners. Now I can get the counter but i have to manually gather the information from each SNMP device
4 votes -
Ticket Number in Email Template Subject - At the end instead of the beginning?
Would it be possible to have the Ticket Number snippet TRAIL an email Subject line, rather than being required to start the email in order to have it added to an existing ticket (but still have replies added to the existing ticket)? This could help bring the subject itself to the forefront when viewing on a smaller screen/etc., allowing the user to focus on that rather than the ticket number.
1 vote -
Possibilité de crée des alertes personnalisé
Possibilité de crée des alertes personnalisées sur un client et ou un agent en particulier. Avec possibilité de pouvoir mettre l'alerte en différé et de recevoir un mail selon comment nous l'avons programmé.
1 vote -
Have a separate url for the knowledge base
This could be for free access for prospects, or simply a means to log in the knowledge base without a username and password
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Unselect/Unselect some patching from going through in IT Auto Profile
Being able to run major updates first and then schedule for the non major updates after.
Basically, to select the patching before they run.2 votes -
cmd
Run CMD or POWERSHELL under the current logged in User context instead of via SYSTEM.
3 votes -
Kaspersky
Have Kaspersky AV linked with Atera
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Assign contact from Ticket Title
Ability to change the contact with an automation rule.
Example:
We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.7 votes -
Auditor Report: Should have "Windows" written instead of "win"
Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.
2 votes -
Disable Windows Updates when installing Agent
Windows auto update disabled when installing atera agent
7 votes -
Automatically move a device to another folder when it is offline for a set period of time?
Automatically move a device to another folder when it is offline for a set period of time?
3 votes -
System Optimizer
I would love to see more options to optimize the system somewhat like Webroot includes in it's AV. They have a nice little setup for that. That would be sweet! We all don't use Webroot but since it's integrated you may not consider. Please. Thanks!
1 vote
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