4543 results found
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Ticket can be assigned to a technician only.
A ticket can only be assigned to a technician.
In big companies, IT departments have many workers and sometimes a ticket must be reviewed by more than one technician.4 votes -
Alert solved when you close the relative ticket
When a technician change the ticket status in Resolved/Closed the relative alert would be solved automatically.
4 votes -
Status Button
Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver
4 votes -
On the contracts page can we see a product count for contracts where it contains multiple items.
From the contracts page we could do with seeing the product / item count.
3 votes -
Removal of accounts as currently we can only disable
Removal of accounts as currently we can only disable
2 votes -
It would be nice to go backup with one click to a relations folder when you are in an agent in the console.
It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.
2 votes -
Prevent e-mail to customer
Hi,
We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
Thanks in advance!3 votes -
Please add the ability to have Notes for Contacts.
It would be very useful to have Notes for Contacts, so you could update the notes for preferences or setups or expired or shared contact information.
1 vote -
Send credentials portal :
possibility to send credentials at all customers in atera by mail
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Jump to last Device with one click
It would be nice to see more than one device in tabs or a history of last clients to jump there with one click.
1 vote -
If a search results in a single Agent, go to the agent/device page.
Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.
This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.
2 votes -
Expiration Date on Reports
I would like to know the software expiration date.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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List all the graphics cards in a device
At the moment if you have a machine with multiple graphics cards in Atera will only list the first one it happens to find - which is not very useful. Please list all the graphics cards in a device.
1 vote -
Add Ticket Invoice Amount and Total Time
Ability to see total accumulated time "Time logged" and also total expected invoice amount (based on linked contract) directly on main ticketing page.
3 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
pop-up tickets
When you click on a ticket on desktop browsers, it would be more convenient if it opened in a pop-up window by default. To have this feature now, I use a third party extension on my browser.
1 vote -
Option to link Assets to Contracts
We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..
2 votes -
logmein
We would like to see LogMeIn integration for remote desktop support.
3 votes -
Remote control without manage permissions
Remote control without management permissions. With the permission remote management, the user can also run scripts, services, ... But the user doesn't need this features. The only feature he uses is Remote control
2 votes -
Alert to notify client contract type when ticket created
Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client1 vote -
report self service
Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.
2 votes
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