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5058 results found

  1. If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. To be able to bulk update relations with for more than 20 devices at a time.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  3. Would like to not have to go to a separate webpage to see my tickets. We should be able to all within our own portal

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Integration with Quotewerks the best quoting software on the market.

    4 votes

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  5. Provide more permission to users.
    Give permission to assign to folders to not just admin, permission to create IT automation too.

    10 votes

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  6. At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.

    14 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. It would be awesome to be able to setup an auto ticket for specific threshold Alerts. For instance if Disk Usage reaches 85%, a ticket can automatically be created. Right now, you can set an auto ticket to generate for all Critical or all Warnings. I would like to be able to specify which threshold alert to create an auto ticket for.

    8 votes

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    1 comment  ·  Tickets  ·  Admin →
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  8. Have the ability to merge or overwrite devices based on MAC address perhaps? It would make custom fields much more useful if the information was persistent if the device had Windows reinstalled for instance.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. It would be really helpful to be able to hide/ignore certain updates on a per device basis and would actually work with the windows update on the device to also hide and ignore it..

    2 votes

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  10. Add the ability to create a threshold item such as a Powershell script that can generate alerts based on whatever value the script returns. I have a lot of custom monitoring going on in the RMM program that I am currently using and it will be difficult to figure out how I will continue that monitoring if I choose to make the switch to Atera.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. Dear Sir or Madam,

    For the above mentioned feature we would like to be able to edit the configuration of the failed login attempts.

    From how many failed login attempts in which time period should a message be issued.

    The extension of this feature would help us a lot to use the monitoring with Atera as the only monitoring software.

    With kind regards

    3 votes

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  12. Our company runs several policies/Automation Profiles on client workstations, but profiles like reboots should not be applied to servers just because they are included in the client assignment.

    We have found over the last month that manually excluding servers tends to result in missing a server or two, and still having an issue.

    We propose that policies and Automation Profiles be set up with the option to exclude types of endpoints, like servers, from being added when creating or running a policy and/or Automation Profile.

    We understand that Atera currently query for "some registry keys that are server only" when…

    8 votes

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  13. Would like to be able to see the backup status from N-Able backup in my Atera Dashboard/agents. Being able to restore or trigger a manual backup would be amazing.

    11 votes

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  14. Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report.
    example : open ports - what is best practice and how to close the port and how dangerius is that port.

    1 vote

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  15. Secure Custom Fields:

    It would be useful to be able to secure custom fields, as unique local admin passwords could be generated for individual agents via scripting.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  16. Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?

    https://www.quoter.com

    Anyone else using quoter?

    1 vote

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    0 comments  ·  PSA Tools  ·  Admin →
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  17. As we send the Atera SLA reports to our customers we would like to be able to break down the SLA report in order to show the ticket that have breached the SLA, tickets within SLA and all the other posts too just to be able to go through it all with the customers.
    The search features doesn't help to much either to fins out this.

    Thank you in advance.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.

    Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.

    10 votes

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  19. I have a small business client who is all cloud based and doesn't have any servers that can act as a monitoring agent for devices on their network. I selected a desktop PC at their reception desk to act as the monitoring agent for the office printer but it is likely that PC will go offline. I'd like to be able to specify multiple monitoring agents to act as a fallback.

    13 votes

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    1 comment  ·  Devices  ·  Admin →
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  20. Unfortunately, the invoice module cannot be used for me:
    Almost the complete address is output in one line, which is then cut off because it is far too long.
    The information "Federal State" and "State" is not required, the important information "Zip Code" is missing.

    In order to be able to use the invoice module, I need:
    Address1: street - street number
    Address2: zip code - city

    I wonder why no one has complained about this, isn't that obvious?

    2 votes

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    1 comment  ·  Billing  ·  Admin →
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