5041 results found
-
Licensing option for Remote Control only
I am a manager in a team of 5. Myself and one other are dedicated to maintaining the hardware and endpoint software on our network. We both have Atera licences and work onsite.
I also have 3 team members who develop inhouse software applications for use by our clinical colleagues. All three of these team members now work from home permanently. There have been many occasions where it would have been useful for these three colleagues to have the ability to remote control users machines who are onsite for support and training purposes, particularly recently.
As manager for both sides…
4 votes -
Custom Fields within Passwords/custom password templates
It would be great if we could create custom fields within passwords or create and customize password templates. The current password template does not offer enough customizability options to capture all relevant information. I am left putting information that should be hashed in the notes section instead of in a password field.
5 votes -
Device Numbers
A field to show how many devices each customer has would be great. We need an overview of device numbers per client on one page ie.
Client 1 - 24
Client 2 - 12
Client 3 - 45
etc.3 votes -
Modify OID values
Would like to be able to perform functions on the oid values and have that display as well. For instance, some printers report toner levels as a number and to get the toner percent level you have to calculate it based on current level and max level. Would appreciate being able to do this within atera to display the actual value and the calculated value.
5 votes -
alerts
Would be good if you can select more than 20 alerts to resolve, maybe have a ALL alerts to be resolved.
If you have 1000 of Alerts, you have to scroll down the screen and then go back to the top of the screen and select ALL
7 votes -
Mobile app need some features and more of iconic displayed on it
The Mobile App suppose to have more of iconic than the way it is and a little bit darker background and more of better feature i think that will be awsome
2 votes -
upgrade to win11 blocker patch
I am looking up to block/exclude the win11 upgrade patch. Can atera please facilitate that option asap as the users are trying to upgrade the patch which later hampering the work.
3 votes -
Disable renewal notification for deactivated contracts
Ability to disable contract expiration notifications for deactivated contracts. This becomes confusing when a new contract has already been activated to replace the old agreement.
6 votes -
Remove or Allow Disable of Confirmation Token
This is already mentioned in the Revamped Agent thread, but I feel like this is deserving of its own.
The Confirmation Token is the single most reason that I can't use the Help Desk Agent in our environment and why I haven't moved our ticketing to Atera. I already have a Contact Relation attached to the Device. I would think that it would know that that contact was tied to the device already, yet the user still has to use a confirmation token to submit a ticket.
3 votes -
italian
It would be helpfull to have atera be translated in Italian.
I could help in this.8 votes -
SNMP Context Names
Some consumer devices support SNMPv3, but dont allow users the ability to change or blank the "Context Name" option.
Since there is no option to define a Context Name in Atera, its impossible to use SNMPv3 with these devices. Please add the option to define a context name so the latest security standards can be used.1 vote -
Notes in automation
A notes section for each Automation Profile created, to give a brief description and summary.
1 vote -
Possibility to bulk import from a csv file for snmp devices specifying OID template to use, customer, folder, etc.
Possibility to bulk import from a csv file for snmp devices specifying OID template to use, customer, folder, etc.
5 votes -
trendmicro and panda
want to have more antivirus products to observe. Trendmicro, Panda and so on.
5 votes -
featcher update
Full integrated acronis client onboarding
6 votes -
Option to remove Add-on Tabs
Ability to give the option to hide the Add-ons tab
12 votes -
It Automation Profile Apply in Bulk
Your IT Automation profile has no bulk changes. Can’t tick them all. Have to do it all manually
3 votes -
Dashboard
A dashboard that ACTUALLY WORKS and reflects ticket numbers, and have ticket status' update properly so that closed tickets that get replied to ACTUALLY REOPEN A TICKET.
3 votes -
Most Common ticket type filter
Advanced filter to show most common ticket subject line (Most common keywords, etc)
1 vote -
http/s Monitoring and if it fails not only inform, allow to connect to a PC and restart Service or reboot
Monitoring if a specific Page/Line is online like i.e. www.atera.com. if the page is not responding as expected, then allow to associate a monitored PC/Server to i.e. restart a Service or Reboot Device
1 vote
- Don't see your idea?