4718 results found
-
Scheduled Patch Reports Need Unique Naming
Currently, any scheduled Patch Status Summary reports that are delivered to you via email have nothing in the report that shows what it is actually reporting on. Every one has the same name, "Patch Status Summary". Looking at the report, you have zero idea what this report is reporting on. If you have multiple reports, (one for Critical Patches, one for Security Patches, one for Service Pack Updates, etc.), they all come across exactly the same with the exact same body, Report Name, etc.
When Scheduling the report, we have a field to create a Description. This description field should…
5 votes -
Atera RMM Integration with Autotask
Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.
3 votes -
Include the Agent Name in the Title for Browser Tab
Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".
Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:
"AGENT NAME | Atera - RMM Software"
When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!
35 votes -
patch management on the fly profile assignment and execution
It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile
In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.
34 votes -
Advanced options in IT automation profiles (scan and reboot window)
Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
- higher bandwidth usage
- more time for applying patches
- reboot time which may is outside of customer's windowWhat we need:
Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
Patch window: set time window for the execution of the patches
Reboot window: window for rebooting (last reboot no later than X:YY)40 votes -
Show hard drive active time in the metrics window.
Show hard drive active time in the metrics window. Helps to know that some process is using the disk drive at a high percentage and this might be slowing the computer for the end user.
50 votes -
Ability to set Active Hours in Patch Deployment.
Ability to set active hours on Windows 10 machines and Windows servers from the Patch Management templates.
18 votes -
Backup Passwords
The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.
26 votes -
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
4 votes -
Wireless device specification | speed
In the device dashboard and also in reports the ability to identify if a device is connected via wireless and what wireless hardware speed / standard is supported. This would be very useful to recommend either upgrades to workstations or access points or both. The idea is to be able to identify performance opportunities, offer solutions and maximize performance for the client.
3 votes -
Archive Retired Devices
Need to be able to archive or retire a customer.
9 votes -
Ability to decide when the IT automation Profile report is sent
Ability to decide when the automated reports gets sent from the IT automation profile. When it runs only an hour later, it always shows as most of them have failed. But 24 hours later, it will show better results.
1 vote -
Exclude Windows 11 from reports
Ability to remove "Windows 11" from the patching reports so it doesn't show as the machines as not updated
1 vote -
Working From Home Session Status
It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.
27 votes -
Slack integration
Ticket creation via slack similar to HALP.
34 votes -
Allow contacts to see tickets multiple customers
Hi
I would like that you can allow certain contacts to have access to multiple tickets of different customers. Adding the same contact to different customers is not possible.
2 votes -
Desktop App Console
How about making a console app, displays view same as browser dashboard but easier to navigate. With plus functionalities as minimize to tray and messenger apps integration
6 votes -
Wake on Lan Automation
Wake on Lan for Updates via Automate
9 votes -
Custom Fields per client
ability to assign custom fields per customer
49 votes -
View password without reviling it.
Sometimes the end user is close by, and you need to copy the admin password so it would help to have the option to copy the password without reviling it.
50 votes
- Don't see your idea?