5046 results found
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Filter devices based on user activity
When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.
I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.
This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.
7 votes -
Auto update user endpoint based on logon
Now that there is now integration with Azure AD and Atera. It would be a cool idea when a user creates a ticket it picks up the latest PC that the user is logged into and assign them the device. I know not everyone environment is like that so an option to lock user to a PC or disable.
3 votes -
Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte
Dear Support,
How are you doing?
We were wondering if it is possible to send an email notification to the assigned technician when an internal note is added?
Thank you
3 votes -
Add second 2FA method
Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?
14 votes -
Would like to be able to add our own banking information on the invoice
To be able to add our payment type example bank transfer and display our account information on the invoice.
This is very important for use.
Also to be able to change or start from a specfic invoice number instead of starting with 16 votes -
Splashtop Business Integration
Allow to integrate with Splashtop Business account. Much like with the current ConnectWise Control.
16 votes -
sentinalone
SentinalOne integration (With MSP Portal)
4 votes -
Device Limit for customers
The ability/function to limit how many devices are allocated to each customer depending on the support package provided internally. Doing this through threshold creating would make sense from a user's perspective.
Works great for billing so we as providers understand if someone's breached their limits.
1 vote -
1 vote
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IP based restrictions for technician’s login for Remote Office.
It would be helpful if we can implement IP based restriction to restrict the technicians for remote office only not for mobile technicians
2 votes -
It would be great if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not w
It would be helpful if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not whole repository.
3 votes -
Agent Time Interval
It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)3 votes -
Hyperlink a picture or logo
The ability to add a hyperlink to logos and pictures.
3 votes -
Add Bios date in Auditor Report - help create list of replacement PC
In order to create a list of PCs to be replaced, having the date of the bios greatly helps
42 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We’ll update you
once it’s been implemented and released! -
Export ticket fields to CSV
I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.
There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!
6 votes -
Customer portal billing and payments reports
It would be super helpful to have an option for clients to view invoices, export billing reports and and make payments through the customer portal.
1 vote -
Start date of cloned contract
When cloning a contract the start and end dates are saved but usually, we do it when a contract has ended or we start a new one today so it makes no sense. The start and end date should be asked to be updated once cloned. If we forget we charge the customer for months of no use.
1 vote -
anti abuse mechanism needs to list offending account
I keep getting a message that says I should buy another license. The KB leads me to believe this message appears when techs log in from multiple locations at the same time. I would like to see a list of the offending accounts.
3 votes -
Italian language in Atera
It could be great to have Atera RMM in other languages. I am an italian customer of Atera and i'll be very happy to have italian language!
4 votes -
Notification to customer/client about ongoing connection
Some end users are security conscious, and would like to be notified the entire time a tech is logged in, instead of the window that disappears 20 seconds after the connection starts. Ideally, the notification would stay visible the entire duration of the remote session. TeamViewer has this feature in the bottom right corner, showing who is connected, and their TV ID. Simple click of the arrow minimizes the connection notification, but is still visible to show that a connection is ongoing.
Alternatively, a notice that the tech is no longer connected might make the end user more comfortable.
60 votes
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