5051 results found
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The ability to produce a report to show ALL email comunication that has been sent out
I have low confidence that Atera has stopped sending out emails to previous notification email addresses, and would like a report to show all emails sent out from the system
2 votes -
splashtop message logs
It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.
21 votes -
Separate permissions for creating New Clients
A separate permission that we can turn on/off to allow members of a Role to create new clients. I am not comfortable with the idea of allowing all of our technicians Full Admin Access just to have the ability to create a new client/customer.
10 votes -
Network Discovery should show progress
Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.
34 votes -
3rd Party Version Report
List the current version and latest available version for installed 3rd party programs.
1 vote -
Add on "date added" information on Auditor report
Add on "date added" information on Auditor report
2 votes -
See how many alerts per device
How many times has a machine raised an alert:
Scenario: You want to know if the same issue keeps occurring on a particular pc.
You set the alert status filter to Resolved – but there is no way to filter the list to just that machine and then while you are scrolling to find it the list suddenly refreshes and annoyingly puts you back at the top of the list!
Please give us an export to excel function and a filter by agent, and the ability to pause the list refresh!2 votes -
Add alert duration and when it happened
Would like to know how long did an alert last for and when did it happen: Scenario: You need to know the exact time an issue started with a machine and when it was resolved so that you know how long the issue went on for and you also want to use the exact time to help you match the cause in some other log such as the windows event viewer.
2 votes -
Add 'Connect' button under Alert tab
Would like to have the connect button in the Alerts page. Scenario: You want to investigate the alert on a machine using a remote control session – but the connect button that you get on the devices page (see below) is missing from the alerts screen!
This means that you have to make an extra click on the device name and wait for that page to load up before you can perform a connect.
Please add the missing button2 votes -
Search behaves differently in new UI
Search in the new UI behaves differently: Scenario: You copy a serial number from somewhere but accidentally include an extra space in front of it (easily done) and then paste it in to the Atera search box in the new UI. This can lead to a lot of confusion as it is not always obvious that you have accidentally got a leading space in the search box.
2 votes -
Send summary email to client when closing a ticket
When you go on site and then close a ticket, it would be nice send an email to the client that summaries everything that was done. Where we can export and send to the client for signature or for him to know that we did a, b, c
2 votes -
A trigger called 'Technician Responded'
Would be useful so we can set a rule for when there's a response it sets the ticket to Pending.
3 votes -
Filter devices based on user activity
When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.
I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.
This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.
7 votes -
Auto update user endpoint based on logon
Now that there is now integration with Azure AD and Atera. It would be a cool idea when a user creates a ticket it picks up the latest PC that the user is logged into and assign them the device. I know not everyone environment is like that so an option to lock user to a PC or disable.
3 votes -
Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte
Dear Support,
How are you doing?
We were wondering if it is possible to send an email notification to the assigned technician when an internal note is added?
Thank you
3 votes -
Add second 2FA method
Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?
14 votes -
Would like to be able to add our own banking information on the invoice
To be able to add our payment type example bank transfer and display our account information on the invoice.
This is very important for use.
Also to be able to change or start from a specfic invoice number instead of starting with 16 votes -
Splashtop Business Integration
Allow to integrate with Splashtop Business account. Much like with the current ConnectWise Control.
16 votes -
Screenshots
When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.
59 votes -
sentinalone
SentinalOne integration (With MSP Portal)
4 votes
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