4754 results found

1. Add monitoring events, services, process

   Add monitoring events, services, process directly to the agent without threshold profiles

   41 votes

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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2. Use QuickBooks for Service Definitions

   I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and I have to manually edit each line item to restore the custom service descriptions. Please have Atera use the QBO service descriptions for invoices that are exported to QBO.

   I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and… more

   3 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. notes

   if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

   3 votes

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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4. AWS

   If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

   Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

   2 votes

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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5. Alert or email on uninstallation events

   Alert or send an email when a program is uninstalled.

   2 votes

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   0 comments  ·  Delete…  ·  Admin →
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6. Place Knowledge Article in Ticket Response

   We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.

   10 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. Hoodoo Integration for KBs

   Hoodoo Integration for KBs

   2 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. KB article suggestion based on keywords

   KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

   2 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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9. Search tickets that do not have tags

   Search tickets that do not have tags

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. Please allow EDIT and DELETE of internal notes on a ticket. If you make a mistake it is there forever!
    3 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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11. Auditability and compliance

    Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

    69 votes

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    6 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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12. Improve Ticket View

    I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.

    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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13. Reply to specific messages from requester

    Reply to specific messages from requester:
    Ability to selectively reply to specific messaged from the requester, keeping the email thread.

    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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14. Contract billing option for "Work from Home"

    Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

    20 votes

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    0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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15. Personal Password Store

    The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example

    4 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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16. Add ticket status option in time entry window to closed ticket faster

    While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Crashplan/Code42

    Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. Network Discovery Improvement Ideas

    Suggestions:

    1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent to see how much info we can gather, manual entry for us gives us this flexibility

    2. Ability to add custom SNMP strings to start scanning on - obviously sometimes public might not be the SNMP community string, especially on a network takeover

    3. Flesh out the reporting section - allow us to drill down into WHAT OS's are aging - or WHAT is unreachable, rather than just showing a percentage

    4. Allow us to create SNMP / TCP / HTTP / Generic object types from things found in the network scan & then mark that as 'Monitored' in network discovery so we know we have something on this already and don't need to be alarmed that we've missed something. For example a network switch - we might want to say 'oh we want to monitor this as a proper SNMP object now' and being able to do that is far far quicker utilizing network discovery to cross these things off of a list instead of manually going to find all of these things and then creating those object types later on.

    Suggestions:

    1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent… more

    12 votes

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    1 comment  ·  Network Discovery  ·  Delete…  ·  Admin →
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19. Create a role that can't see the App Center. We have clients with internal techs asssigned.

    Need a way to hide App Center from non-admins.

    1 vote

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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20. Display when a user is working at the office or remotely

    Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
    One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.

    49 votes

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    2 comments  ·  Agent  ·  Delete…  ·  Admin →
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