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5054 results found

  1. The ability to add a hyperlink to logos and pictures.

    3 votes

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  2. In order to create a list of PCs to be replaced, having the date of the bios greatly helps

    42 votes

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    9 comments  ·  Reports  ·  Admin →
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    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  3. I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

    There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. It would be super helpful to have an option for clients to view invoices, export billing reports and and make payments through the customer portal.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  5. When cloning a contract the start and end dates are saved but usually, we do it when a contract has ended or we start a new one today so it makes no sense. The start and end date should be asked to be updated once cloned. If we forget we charge the customer for months of no use.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  6. I keep getting a message that says I should buy another license. The KB leads me to believe this message appears when techs log in from multiple locations at the same time. I would like to see a list of the offending accounts.

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  7. It could be great to have Atera RMM in other languages. I am an italian customer of Atera and i'll be very happy to have italian language!

    4 votes

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  8. Some end users are security conscious, and would like to be notified the entire time a tech is logged in, instead of the window that disappears 20 seconds after the connection starts. Ideally, the notification would stay visible the entire duration of the remote session. TeamViewer has this feature in the bottom right corner, showing who is connected, and their TV ID. Simple click of the arrow minimizes the connection notification, but is still visible to show that a connection is ongoing.

    Alternatively, a notice that the tech is no longer connected might make the end user more comfortable.

    60 votes

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    5 comments  ·  Agent  ·  Admin →
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  9. Add the ability to bulk import passwords either through the API or through a contact import using a CSV.

    Currently there's no way to take previously generated passwords and attach them to existing customers. The password manager feature is great, but without being able to bulk import existing data it becomes incredibly difficult to maintain contacts. This would also be useful if passwords expire and need to be maintained.

    13 votes

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    0 comments  ·  Customers  ·  Admin →
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  10. Move the Ticket Properties in the right side navigation below the Requester Info. In cases where a company has had multiple tickets, you have to scroll down to get to the ticket properties which should be more readily accessible.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  11. This should be simple to implement, and I'll explain my issue with the current system. When I'm composing a reply, I often cut\copy\paste segments of my reply as I'm restructuring it. When I do this, I must choose to paste as plain text or else it will copy the source formatting of the composition window, which you can see formats the text with a white highlighting. This has caused several of my well formed replies to come out looking flawed. It'd be great if the reply composition window had a button to switch to plain text.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. Enable IP telecom data (incoming calls from end-users) input to create contacts and tickets

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. There is no way to filter ticket by specific requester.
    I have a chat with support to confirm that.
    It will be very helpful if you add a requester filter to tickets view

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. The Priority, impact and type are now filed in, but it should be empty, so a technician is required to fill the with the correct fields. Now the default always are
    Low, no impact and incident. This means nobody thinks about it and use these fields

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. I would like to have the ability to set each customer's remote preference as Attended or Unattended. This would be ideal for different customer types.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  16. It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.

    58 votes

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    5 comments  ·  Devices  ·  Admin →
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  18. I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm

    3 votes

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  19. An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  20. I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.

    There are several other use cases where this would be really helpful too:
    1.) Script executions
    2.) User account creation
    3.) User logon/logoff events
    4.) Critical/Error event log entries
    5.) Shutdown/Startup events
    6.) Windows Updates (client native, Atera…

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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