5034 results found

1. Chat availability hours

   Having an option to set chat availability to specific hours (instead of only active / not active)

   Request by Leon Flood via FB

   78 votes

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   1 comment  ·  PSA Tools  ·  Delete…  ·  Admin →
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2. Ticket Merging Details

   When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.

   4 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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3. Calendar with multiple hours on same day

   Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons

   4 votes

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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4. Create Customized Reports

   Currently, PDF is the only format to export reports to. It would be very handy to be able to export to CSV or XLS so that data can be brought into Excel. This should also be an option for format to send recurring reports in. I did notice some reports have the ability to be exported in formats other than PDF. Can that be done for all reports?

   40 votes

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   1 comment  ·  Reports  ·  Delete…  ·  Admin →
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5. Disable new opening ticket when block hours is end

   We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Disk Space History with predicted time til full

   It would be great to get historic information for disk space (maybe as a report?) to see the trend for the last 6 months, rather than just the current free space.

   Coupled with that, it would be great to get a predicted mean time until full based on historic trend.

   52 votes

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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7. Unlinking Acronis

   Acronis integration can’t unlink. That is a a GDPR violation.

   3 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. add an option/button to send / resend a user's customer portal to the user

   My current configuration to trigger Atera to send the customer portal credentials is after a new contact is added.

   This is a great feature but, what if your user/contact requested you to resend or reset his customer portal password? I think an option to send / resend will be a great addition to this section as oppose to sending it manually.

   I hope you will grant this request. It would make it so much convenient and easier.

   50 votes

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   3 comments  ·  Customers  ·  Delete…  ·  Admin →
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9. An "X" in the search bar to clear previous search term

   Particularly when searching in the customer

   3 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. IT Automation

    It would be helpful to be able to control what Technicians see and have access to within IT Automation.
    ∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
    ∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
    ∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them (without the ability to edit).
    ∙ The first step would be for an Admin to be able to assign specific Automations as viewable on a per Customer basis.

    It would be helpful to be able to control what Technicians see and have access to within IT Automation.
    ∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
    ∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
    ∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them… more

    3 votes

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    1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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11. Show Idle Devices

    To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).

    53 votes

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    2 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Alert groups

    I'd like to be able to group alerts. For example Server alerts or Workstation alert don't go to the same email address.
    Eve better if it could be different email for different Customers.
    Customers have different SLA so this is important for MSP's

    16 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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13. possibility of setting different thresholds for volumes on the same server for example

    example:

    i have a server with 3 different volumes

    c: Total size 80 GB
    f: total size 10 GB
    g: total size 3 TB

    i would like to set 3 different Thresholds for this 3 differents volumes

    c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
    f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
    g: warning when disk space is less 20 GB and critical when disk space is less 10 GB

    now is possible to set only 1 Threshold for severity in the same server

    example:

    i have a server with 3 different volumes

    c: Total size 80 GB
    f: total size 10 GB
    g: total size 3 TB

    i would like to set 3 different Thresholds for this 3 differents volumes

    c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
    f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
    g: warning when disk space is less 20 GB and critical when disk space is less 10 GB

    now is possible to set only 1 Threshold for… more

    36 votes

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    2 comments  ·  Alerts  ·  Delete…  ·  Admin →
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14. Move custom field under customer at the top

    Move custom field under customer at the top

    1 vote

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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15. Sudo Rights

    It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
    This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

    2 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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16. order tickets by assigned technician

    Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. We need a feature of API – getting a list of installed applications per agent.

    We need a feature of API – getting a list of installed applications per agent.

    This would be the same data that we would get from regular reports, but would be visible at the agent level via their REST API.

    8 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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18. Add customised Agent download links to the customer portal

    It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from terminal to work. There is no reason this cannot be made into an auto generated script, downloadable from the portal.

    It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from… more

    8 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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19. Export Enrolled Assets by Customer with Contact Joined

    Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

    Thanks -
    R

    3 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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20. Customer Satisfaction Report Filters By Customers

    Ability to pull the customer satisfaction report just for one client and not all the clients

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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