5019 results found
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Phone call to create tickets with all the information
Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.
1 vote -
Ability to push the files via automatization
Ability to push files via automatization/scripts. Multiple devices all at once
1 vote -
MSP360 backup
Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.
18 votes -
Disk Space History with predicted time til full
It would be great to get historic information for disk space (maybe as a report?) to see the trend for the last 6 months, rather than just the current free space.
Coupled with that, it would be great to get a predicted mean time until full based on historic trend.
53 votes -
Check Customer's website to make sure it's always up. Allow for custom URL's like subdirectories
Create a trouble ticket if down.
3 votes -
Alert when a program runs, like powershell
The ability to see when a program runs, ie when powershell run send a alert
4 votes -
Add More Payment Type
I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company
30 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Pin reply or internal note to the top of ticket
The ability to pin a reply or internal note to the top of a ticket.
In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.7 votes -
Tickets show exact date
Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
9 votes -
Ticket Merging Details
When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.
4 votes -
Calendar with multiple hours on same day
Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons
4 votes -
Create Customized Reports
Currently, PDF is the only format to export reports to. It would be very handy to be able to export to CSV or XLS so that data can be brought into Excel. This should also be an option for format to send recurring reports in. I did notice some reports have the ability to be exported in formats other than PDF. Can that be done for all reports?
40 votes -
Show Idle Devices
To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).
54 votes -
Disable new opening ticket when block hours is end
We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.
2 votes -
Unlinking Acronis
Acronis integration can’t unlink. That is a a GDPR violation.
3 votes -
add an option/button to send / resend a user's customer portal to the user
My current configuration to trigger Atera to send the customer portal credentials is after a new contact is added.
This is a great feature but, what if your user/contact requested you to resend or reset his customer portal password? I think an option to send / resend will be a great addition to this section as oppose to sending it manually.
I hope you will grant this request. It would make it so much convenient and easier.
50 votes -
Validation code for WFH sent by email instead of sms
Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.
5 votes -
An "X" in the search bar to clear previous search term
Particularly when searching in the customer
3 votes -
IT Automation
It would be helpful to be able to control what Technicians see and have access to within IT Automation.
∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…3 votes -
Closed and Resolved Ticket on the Customer Portal
On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".
Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.
54 votes
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