4689 results found
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Anydesk universal download
It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it12 votes -
New Ticket/Response alerting
It would be great if new tickets and customer responses (e.g. waiting for technician response) could alert to Google or similar alert scenarios outside of just the email notification. If I am sitting in the console, I get an email alert w/o ever knowing that a customer responded or submitted a ticket. That should be alarm bells and such.
3 votes -
Show Idle Devices
To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).
55 votes -
Chat availability hours
Having an option to set chat availability to specific hours (instead of only active / not active)
Request by Leon Flood via FB
79 votes -
Assignee / Technician History as Internal Notes
Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.
7 votes -
Filter Customers that actually have devices
I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?
1 vote -
Phone call to create tickets with all the information
Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.
1 vote -
Ability to push the files via automatization
Ability to push files via automatization/scripts. Multiple devices all at once
1 vote -
Check Customer's website to make sure it's always up. Allow for custom URL's like subdirectories
Create a trouble ticket if down.
3 votes -
Alert when a program runs, like powershell
The ability to see when a program runs, ie when powershell run send a alert
4 votes -
Add More Payment Type
I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company
30 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Pin reply or internal note to the top of ticket
The ability to pin a reply or internal note to the top of a ticket.
In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.7 votes -
Ticket Merging Details
When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.
4 votes -
Calendar with multiple hours on same day
Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons
4 votes -
Create Customized Reports
Currently, PDF is the only format to export reports to. It would be very handy to be able to export to CSV or XLS so that data can be brought into Excel. This should also be an option for format to send recurring reports in. I did notice some reports have the ability to be exported in formats other than PDF. Can that be done for all reports?
40 votes -
possibility of setting different thresholds for volumes on the same server for example
example:
i have a server with 3 different volumes
c: Total size 80 GB
f: total size 10 GB
g: total size 3 TBi would like to set 3 different Thresholds for this 3 differents volumes
c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
g: warning when disk space is less 20 GB and critical when disk space is less 10 GBnow is possible to set only 1 Threshold for…
37 votes -
Disable new opening ticket when block hours is end
We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.
2 votes -
colour tickets priority
please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by
1) marking the whole div/row as "red" when it's critical/high
2) having the priority values displayed with coloured bubles - similarly to status have itsuggested colour schema: (low) Blue > Green > Yellow > Red (critical)
note: I know there is a filter for that, but that's an additional step which can be easily eliminated
thank you
7 votes -
Save Ticket View Mobile App
Mobile Ap is rather limited. Ability to save views in the ticket view.
12 votes -
Unlinking Acronis
Acronis integration can’t unlink. That is a a GDPR violation.
3 votes
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