184 results found

1. Data Monitoring

   There is a need to monitor network usage and what applications or URL's are using the data/bandwidth

   2 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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2. Top 3 Apps Triggering Alerts

   Adding information on alerts about the top 3 apps triggering CPU Load, network bandwidth, and memory usage alerts.

   12 votes

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   Released  ·  0 comments  ·  Alerts  ·  Delete…  ·  Admin →

3. ATERA AI

   we all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
   imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
   imagine if it tells you the alarms not just showing them as a notification . i really think this will be the first in it field and i really wish that it could be done

   we all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
   imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
   imagine if it tells you the alarms not just showing them as a notification .… more

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Customized Ticket Options

   We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

   For example, what if I wanted to place a ticket into pending materials, or pending third party.

   Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

   What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

   What if we did not want to use the ticket impact at all? We should be able to disable it.

   What if we wanted to change the ticket type, such as Issue, Question, Training, Project related. or Misc. Related ?

   What if for product family we wanted to add categories, such as hardware, software, networking, telecom, server, etc. etc. etc.

   Not having the ability to change per our business needs restricts us from using Atera, therefore we cannot become Atera customer because of the lack of functionality and customization for our own labeling, tracking, reporting.

   Sure, we could use custom fields, but the Atera system forces us to use their status, priority, impact, and type still. So, it is useless to create custom fields, in that regard, as we will end up having to do double work, essentially.

   We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

   For example, what if I wanted to place a ticket into pending materials, or pending third party.

   Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

   What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

   What if we… more

   10 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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5. Enhancement Proposal for Automatic Asset Integration in IT Management Platform

   I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:

   Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.

   Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user with the option to also remove it from the devices section. This could be implemented as a prompt or a checkmark option for streamlined management.

   Device Identification Enhancements: For computers, the existing identification system is sufficient. However, for SNMP (Simple Network Management Protocol) devices, an improvement in the identification process is suggested, possibly by using a general name or a similar identifier.

   This enhancement aims to streamline the asset management process, making it more efficient and user-friendly. It aligns with the goal of simplifying IT management tasks and reducing the manual workload on IT professionals.

   I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:

   Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.

   Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user… more

   3 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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6. Server Optimized Restart

   I would like to propose a new feature that allows users to define the sequence of server restarts within a policy. Specifically, I would like to specify the order in which servers reboot, ensuring that the domain controller is brought online before other servers in the network. This feature would provide several advantages in terms of efficiency and system stability.

   -Seamless domain controller availability
   -Effective dependency management
   -Simplified management

   1 vote

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   0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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7. open in new ribbon

   often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
   then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.

   but this could be done as a personal general setting too. means "always open device links in new ribbon".

   example: i am just removing a customer server which monitors a lot of devices in the customer network. to fastly edit all that devices i have to open each link with right mouse to have this...

   often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
   then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.

   but this could be done as a personal general setting too. means "always open device links in new ribbon".

   example: i am… more

   2 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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8. Device view to show monitored devices by the agent

   at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".

   at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.

   you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard "monitored devices" there should be a 3rd column be present named "missing" where missing monitored devices are showing up - devices which are really offline of devices where it's corresponding agent is offline too.

   i know there is a button named "monitored devices" in the device view but i actively have to click this. instead it would be very helpful to have this as list in the upper device table under "ip address" or elsewhere...

   if i am not going to delete such a server/desktop agent i will never see that something is wrong and only by coincidence if i browser through a customer devices list...

   at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".

   at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.

   you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard… more

   3 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
   Need more information  ·  Gil Givoni responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

9. Advanced reports and utilization

   like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i like that there is a metric system in the device page (would like more advanced metrics) but i don't have any way to see or put that in a report other than having to go to each individual device or setting a low threshold for an alert which isnt ideal.

   like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i… more

   2 votes

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10. IPAM & Rack Builder

    Hi Atera team,

    I would like to submit a feature request for two additions to the client documentation section:

    1. IPAM (IP Address Management) — The ability to document and manage IP address allocations directly within a client's profile would be a significant improvement. This would allow MSPs to track used/available IPs, subnets, gateways, and device assignments without relying on external tools.

    2. Rack Builder / Rack Diagram — A visual rack documentation tool integrated into the client profile would allow us to map physical infrastructure (switches, servers, patch panels, UPS, etc.) in a structured and visual way, making it much easier to maintain accurate and up-to-date network documentation.

    Both of these features are currently handled through third-party tools like NetBox or Hudu, but having them natively in Atera would greatly streamline our documentation workflow and reduce context-switching.

    Thank you for considering this request.

    Hi Atera team,

    I would like to submit a feature request for two additions to the client documentation section:

    1. IPAM (IP Address Management) — The ability to document and manage IP address allocations directly within a client's profile would be a significant improvement. This would allow MSPs to track used/available IPs, subnets, gateways, and device assignments without relying on external tools.

    2. Rack Builder / Rack Diagram — A visual rack documentation tool integrated into the client profile would allow us to map physical infrastructure (switches, servers, patch panels, UPS, etc.) in a structured and visual way, making it much easier… more

    2 votes

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11. Create alert when agent is not able to connect to Windows Update Server

    If the agent is not able to collect data from Windows Update to check the update status, or the agent is unable to download the updates (both due to network problems at the client, proxy settings as example), the agent will not see any new update, so the device is displayed as "up to date" in the dashboard.

    Please set an alert, when the agent is not able to pull windows update information or the updates itself, and why (you may have an exception which you could forward to the alert).

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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12. Random Delay to Run Script

    The ability to assign a random wait time if you're running a script on many machines.

    For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.

    I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a random number between 1 and 999 or something, and wait that time before starting the script.

    I've attempted to program delays into scripts, and while they work, the same wait is applied to all machines that have the script, so all machines end up waiting the same amount of time, which is the same behaviour as if there was no wait at all.

    This will be very helpful to limit network traffic, putting strain on resources etc, if we need to push out large transfers or downloads, and helps to spread them out, rather than spike them all at once.

    The ability to assign a random wait time if you're running a script on many machines.

    For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.

    I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a… more

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. winring

    The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.

    Please either disable this output or put it in a different event log dedicated for Atera messages.

    The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event… more

    4 votes

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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14. When a technician creates a ticket for the customer, GUI reflect the creator and not show the ticket is "from" the customer

    When a technician creates a ticket for the customer, in the ticket view or when in the customer tab, under tickets-- any newly created tickets by the technician currently show in the GUI that the ticket was created by or "from" the customer which is inaccurate. Often we may see an issue on a network and open a ticket on the customer's behalf. The customer gets notified by email that "we" the technicians have been notified of the ticket/issue they submitted, however, they never submitted anything and have no idea why they are getting a notification. Incoming technicians for the shift think the customer opened the request when in reality an earlier technician opened the support ticket do to an issue they saw.

    When a technician creates a ticket for the customer, in the ticket view or when in the customer tab, under tickets-- any newly created tickets by the technician currently show in the GUI that the ticket was created by or "from" the customer which is inaccurate. Often we may see an issue on a network and open a ticket on the customer's behalf. The customer gets notified by email that "we" the technicians have been notified of the ticket/issue they submitted, however, they never submitted anything and have no idea why they are getting a notification. Incoming technicians for the… more

    2 votes

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15. Agent Install Location

    Suggesting we change the default install location for Atera agent and all remote tools to these path.

    • C:\Program Files\X\ATERA Networks
    • C:\Program Files (x86)\X\Splashtop
    • C:\Program Files (x86)\X\ScreenConnect Client (b7d7eaa43a30baba)
    • C:\Program Files (x86)\X\AnyDesk-f45e5af2_msi

    3 votes

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16. Stream Monitoring

    I have several large clients that stream real time video to events like Black Hat 2023 in Las Vegas. If you are unfamiliar with the event it has a virtual booth day on the last half of the ticket.

    I have clients in remote location that will stream thier presentation directly to the company booth. They use software encoders to push the video to the booth server.

    They run in to problems like Task Manager popping up while broadcasting. This wrecks the stream and they look embarrasing to thier clients. This has happened hundreds of times.

    I manage thier packet delivery, VPN and stream timing. However I can not monitor thier other activities, triggers and events.

    Atera will give me that feature. I know how to write scripts that can be triggered through the Atera platform. It would be great to have a simple button or menu item that would give me the customer real time packet delivery, network health and internet connection strength.

    On that display a few control buttons that would immediately kill tasks, background programs, Skype, eMail and other tasks you do not want to pop up when you are streaming live.

    I think this would be a value ad feature.

    I am new to the platform. I do like what I have saw so far.

    I have several large clients that stream real time video to events like Black Hat 2023 in Las Vegas. If you are unfamiliar with the event it has a virtual booth day on the last half of the ticket.

    I have clients in remote location that will stream thier presentation directly to the company booth. They use software encoders to push the video to the booth server.

    They run in to problems like Task Manager popping up while broadcasting. This wrecks the stream and they look embarrasing to thier clients. This has happened hundreds of times.

    I manage thier packet… more

    1 vote

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    0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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17. Clear up oversight in a posted script

    Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

    Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

    HOWEVER, looking under Category: Atera Agent Version, it shows the following:
    AteraAgent.exe Version: 2.5.0.0
    AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

    The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the "not found error", while technically correct, the listed path is incorrect. The correct path is C:\Program Files\ATERA Networks\AteraAgent\Agent\AteraAgent.exe.

    Checking the script, in the Function to check the version of the Atera agent, it IS looking in both locations, but the result is that it only finds AteraAgent.exe in one... that's correct. I think the script needs some cleanup to be clearer and more specific. For example, check both paths, confirm on which path the agent was found, and the alternate path only becomes significant under certain circumstances.

    Example:
    Write-Host "$([System.IO.Path]::GetFileName($path)) Version: $($fileVersionInfo.FileVersion) found at $path" -ForegroundColor Green

    I hope that helps.

    Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

    Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

    HOWEVER, looking under Category: Atera Agent Version, it shows the following:
    AteraAgent.exe Version: 2.5.0.0
    AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

    The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But… more

    2 votes

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18. cisco

    Would be nice if you did a VERY generic monitoring of networking and WAP's.
    just to see utilization and up down alerts.

    would help understand where major slowness issues could be.

    1 vote

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19. Assigned Group Feature Needed

    Hi, I need a way to group tickets by assigned category, such as Security, Networking, Printers and Scanners, Hardware, Software, etc. This would allow for better analysis of the data. Is it possible to add this feature? Thank you!

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20. The Atera Tray icon deployment needs Automation.

    I have many systems that the Atera Agent Tray icon does not load for, even after manually adding: reg add "HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" /v AlphaHelpdeskAgent /t REG_SZ /d "C:\Program Files\Atera Networks\AteraAgent\Packages\AgentPackageTicketing\TicketingTray.exe" /f
    to the systems per chat support.

    I would like a way for the "Devices > Help Desk Agents > Activate" option to be automated on a schedule.

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