8 results found

1. Enlarge image

   When users submit a ticket with an image, its so small i can hardly read what they are showing me, and you cant click on the image to open it at its original size? Can we add that? Otherwise it makes including images in tickets basically worthless.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   Is the original image larger than the display?

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.

   
   

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

2. Contact Authority

   It would be good to have when you create a ticket if it's asking for permission changes you can easily see if that contact has authority to request changes. We should have it easy view.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

3. URGENT: Windows11 arm64 (Snapdragon) installer needed

   Dear,

   Within our organization, we have recently received our first AI-Ready laptop: an HP EliteBook Ultra G1q AI PC, equipped with a Snapdragon X Elite processor and based on the ARM64 architecture.

   We attempted to install the standard x64 agent (the one available for Windows 11), but it has caused multiple application-level errors due to platform incompatibility. Below is a sample error from the Event Viewer:

   • System

     • Provider

   [ Name] .NET Runtime

   • EventID 1023

   [ Qualifiers] 0

   Version 0

   Level 2

   Task 0

   Opcode 0

   Keywords 0x80000000000000

   • TimeCreated

   [ SystemTime] 2025-07-14T08:33:24.2974670Z

   EventRecordID 2040

   Correlation

   • Execution

   [ ProcessID] 13032
   [ ThreadID] 0

   Channel Application

   Computer JAF1P.apsadom.local

   Security

   • EventData

   Description: A .NET application failed. Application: Agent.Package.Watchdog.exe Path: C:\Program Files (x86)\ATERA Networks\AteraAgent\Packages\Agent.Package.Watchdog\Agent.Package.Watchdog.exe Message: You must install .NET to run this application. App: C:\Program Files (x86)\ATERA Networks\AteraAgent\Packages\Agent.Package.Watchdog\Agent.Package.Watchdog.exe Architecture: x64 App host version: 8.0.11 .NET location: Not found Learn more: https://aka.ms/dotnet/app-launch-failed Download the .NET runtime: https://aka.ms/dotnet-core-applaunch?missing_runtime=true&arch=x64&rid=win-x64&os=win10&apphost_version=8.0.11

   As you can see, the error occurs because the installer is built for x64 systems, which is incompatible with our ARM-based device.

   Given this situation, we urgently require a Windows 11 ARM64-compatible installer. However, it appears that we currently do not have the option to generate or download one from the Atera control panel.

   Could you please assist us by providing access to an ARM64 installer for the agent, or advise us on the best course of action in this case?

   Thank you in advance for your support.

   Best regards,

   Dear,

   Within our organization, we have recently received our first AI-Ready laptop: an HP EliteBook Ultra G1q AI PC, equipped with a Snapdragon X Elite processor and based on the ARM64 architecture.

   We attempted to install the standard x64 agent (the one available for Windows 11), but it has caused multiple application-level errors due to platform incompatibility. Below is a sample error from the Event Viewer:

   • System

     • Provider

   [ Name] .NET Runtime

   • EventID 1023

   [ Qualifiers] 0

   Version 0

   Level 2

   Task 0

   Opcode 0

   Keywords 0x80000000000000

   • TimeCreated

   [ SystemTime] 2025-07-14T08:33:24.2974670Z

   EventRecordID 2040

   Correlation

   • Execution

   [ ProcessID] 13032
   [ ThreadID]… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Agent  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   
   

   Our PM have requested that you share this with support, as this specific request is usually handled through their expertise and not as idea suggestions.

   We don't want this to drown between other ideas.

   
   

   Looking forward to your response.

   Best regards,

   The Atera Team

4. More of an astheitc thing

   Alternating colors on the Patch Management and IT Automation page.
   I have a screenshot to share.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • You mention you have screen shots to share - you can add them in the comments.

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

5. Top headder
   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

6. ticket automation rules based on tags

   ticket automation rules based on tags

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other softwares.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   
   

   Best regards,

   The Atera Team

   
   

   
   

7. Integration with telegram app

   it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • We are considering Whatsapp integration - would this resolve the core issue for you?

   
   

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

8. Device view to show monitored devices by the agent

   at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".

   at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.

   you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard "monitored devices" there should be a 3rd column be present named "missing" where missing monitored devices are showing up - devices which are really offline of devices where it's corresponding agent is offline too.

   i know there is a button named "monitored devices" in the device view but i actively have to click this. instead it would be very helpful to have this as list in the upper device table under "ip address" or elsewhere...

   if i am not going to delete such a server/desktop agent i will never see that something is wrong and only by coincidence if i browser through a customer devices list...

   at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".

   at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.

   you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard "monitored… more

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Devices  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team