5 results found

1. Enlarge image

   When users submit a ticket with an image, its so small i can hardly read what they are showing me, and you cant click on the image to open it at its original size? Can we add that? Otherwise it makes including images in tickets basically worthless.

   3 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   Is the original image larger than the display?

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.

   
   

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

2. More of an astheitc thing

   Alternating colors on the Patch Management and IT Automation page.
   I have a screenshot to share.

   1 vote

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • You mention you have screen shots to share - you can add them in the comments.

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

3. Top headder
   1 vote

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   0 comments  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team

4. ticket automation rules based on tags

   ticket automation rules based on tags

   3 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other softwares.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   
   

   Best regards,

   The Atera Team

   
   

   
   

5. Device view to show monitored devices by the agent

   at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".

   at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.

   you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard "monitored devices" there should be a 3rd column be present named "missing" where missing monitored devices are showing up - devices which are really offline of devices where it's corresponding agent is offline too.

   i know there is a button named "monitored devices" in the device view but i actively have to click this. instead it would be very helpful to have this as list in the upper device table under "ip address" or elsewhere...

   if i am not going to delete such a server/desktop agent i will never see that something is wrong and only by coincidence if i browser through a customer devices list...

   at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".

   at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.

   you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard "monitored… more

   3 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
   Need more information  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your suggestion. We’re not sure what it is exactly that you’d like to see.

   To better understand and evaluate your idea, could you please provide more details? Specifically:

   • Use cases detailing how you would like such feature to behave.
   • Examples of how this feature or a familiar one are implemented in Atera or other software.
   • We encourage you to add screenshots, annotations or videos.
   • 
     

   Your additional input will help us assess the feasibility and potential impact of your suggestion.

   Looking forward to your response.

   Best regards,

   The Atera Team