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5051 results found
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Software Inventory + Warranty Expiry Notifications
Description: Add a native dashboard and reporting capability to track installed software per device, along with warranty status and expiry alerts. This should include vendor, version, install date, and license status. Warranty alerts should be configurable and visible in both the console and extractable reports.
Use Case: Improves visibility into software compliance and asset lifecycle management, reducing risk of expired warranties or unlicensed software.
1 vote -
1 vote
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merging tickets
When the Merge ticket box comes up instead of having to know the ticket number or title can a list of open tickets be displayed in the drop-down list
63 votes -
Windows and 3rd party patch scanning
It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.
7 votes -
Sort by activity status
On the tickets page, please add the ability to sort by activity status, add new columns, for example date created, ticket age and the ability to simply click on the title of the columns to sort it instead of using filters, and instead of having a small coloured dot, it will be more noticeable if the entire text is highlighted.
1 vote -
Make url clickable from script based custom field
So i basically have PowerShell script that outputs a device specific url.
This works so far but there is a catch. The ouput of the script gets interpreted as plain text (obviously). But when i copy the same text in the "normal" custom field with type text the link does get recognized as one and is clickable (you can see how in the added picture).
-> So you don't have to copy paste the link manuallyMy usecase for this would be to automatically generate a Link to a device vendors support site via the serial number.
So I fetch the serial number via PowerShell, then implement it in a Link for the serial number search.So i basically have PowerShell script that outputs a device specific url.
This works so far but there is a catch. The ouput of the script gets interpreted as plain text (obviously). But when i copy the same text in the "normal" custom field with type text the link does get recognized as one and is clickable (you can see how in the added picture).
-> So you don't have to copy paste the link manuallyMy usecase for this would be to automatically generate a Link to a device vendors support site via the serial number.
So I fetch…1 vote -
Splashtop access options
Currently, Splashtop allows users to select a single connection mode, such as requiring or not requiring connection approval. However, it would be highly useful to make this setting configurable based on sites and profiles. This would allow for specific connection behaviors tailored to different clients, user PCs, or servers, depending on their security or accessibility requirements.
2 votes -
New UI Customer View - Favorites Needs to be its own section
In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.
28 votes -
Change management
Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.
162 votes -
kill this website
This website is all but ignored by the dev team. just kill it so we do not get false hope.
the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere
3 votes -
Version-lock
In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.2 votes -
Import Public Holidays for Business Hours
Currently, there is only an option to manually add public holidays in the Business Hours settings. However, it would be better if we could import public holidays from a CSV or TXT file, or from a URL
1 vote -
related agent
I normally work with multiple computers located in different areas of the company. Why can I only connect one computer to my account (as contact)? I have several customers with the same situation, but absurdly, ATERA only allows me to connect one computer to one contact and does not provide for anything of this nature.
1 vote -
Replicate Software Inventory To New Machine
Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.
2 votes -
splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
3 votes -
Enable actual PDF/Excel file delivery for scheduled timesheet reports + centralized download overview
Hi Atera team,
The current “Schedule Report” feature for timesheets is very limited. While it sends an email notification, that message only links back to the classic report screen with the preset date range — not to an actual PDF or Excel file. From there, users still need to:
• Manually select the customer
• Export the report
• Rename and organize it for invoicingThis makes automation feel more like a reminder than a real time-saver.
💡 Suggested improvements:
1. Scheduled timesheets should be delivered as:
• A PDF or Excel file attachment via email
• Or a direct download link to the actual export file
2. Additionally, when reports are generated via the website, Atera only shows a single pop-up for download. If that pop-up is accidentally closed or blocked by the browser, there is no way to retrieve the generated file again.
→ Please implement a central “Downloads” section within Atera, where users can find and download all generated reports (e.g. timesheets from the last 30 days). This would be a huge improvement for managing multiple exports, especially in a billing context.This request is not about advanced reporting or dashboards – just about fixing a basic and essential workflow for time tracking and billing. Thanks for considering it!
Hi Atera team,
The current “Schedule Report” feature for timesheets is very limited. While it sends an email notification, that message only links back to the classic report screen with the preset date range — not to an actual PDF or Excel file. From there, users still need to:
• Manually select the customer
• Export the report
• Rename and organize it for invoicingThis makes automation feel more like a reminder than a real time-saver.
💡 Suggested improvements:
1. Scheduled timesheets should be delivered as:
• A PDF or Excel file attachment via email
• Or a direct…2 votes -
Improve Logging for Software Updates
Currently if a software update via Chocolatey or Winget fails, we get a very generic "action failed" message. It would be helpful to know what failed and to pull logs about the failure into the Atera console so that we don't need to remotely connect to the machine and drill down into local log files to identify the cause.
2 votes -
knowbe4
I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.
44 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Various functions are missing for MacOS
Dear community, I pay extra for MacOS support and am very disappointed that many functions are still not available for MacOS. In particular, I can run scripts, but I cannot define thresholds based on this script.
It would also be important to me to have granular patch management for updates, i.e. sorted by third-party provider or manufacturer as well as severity of the updates.
As MacOS support costs extra, all functions that are available for Windows should also be available for Macs.
5 votes -
SLAs based on ticket type and custom fields
Ability to setup SLAs based on ticket types, tags, and custom fields.
1 vote
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