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5035 results found
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Choose Anydesk or Splashtop as default for some computers
AnyDesk: Ability to choose Anydesk for some customers and Splashtop for others. And then only show Anydesk for specific customer and to not send the Splashtop installer again via the Atera agent (need to remove it everytime)
20 votes -
Inventory and Asset decommissioning reports.
Warranty Master /Scale Pad added to the apps site, or adding these features to your current reporting. This will greatly help with life cycle and budgeting for IT departments and for MSPs for Clients. Ability to count devices, and retire them with assets value.
8 votes -
Warranty Information Collection
Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.
521 votes -
Retrive SNMP device oid and value with API
It would be very useful to be able to retrive via API device data, like SNMP, oid and current value
4 votes -
dropdown
Be able to rearrange the dropdown options and their dependencies in any order we choose. This way we won't have to recreate the dropdowns every time something is added or changed, they can just be shuffled around manually.
1 vote -
Availability Monitoring
Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.
20 votes -
Export an invoice without a batch.
Allow an invoice that was created outside of the invoice batch process to be exported to a csv file. Allow an invoice to be added to an existing invoice batch.
4 votes -
clickup
It would be amazing if you added a project management tool like ClickUp.
8 votes -
Send welcome emails to customer after Azure AD Sync
Welcome automation emails only work when contacts are created individually for each customer. Importing customers with CSV or syncing with AD azure doesn't send the welcome email automatically to new contacts.
Welcome emails are the first interaction with new customer employees. This is highly recommended.
30 votes -
Option to Customize Template When Sending an Invoice
It would be helpful if we could add customization to the email sent to customers on invoices. For example, now we have a very generic template that gets sent with each invoice with the attached invoice PDF document. It would be beneficial to edit the text in the email to include: a URL, custom greeting/payment instructions etc.
2 votes -
Threshold profiles/alerts to go to different teams
Would like to be able to send alert profiles to different staff. I have one profile for workstations and one for servers. Would like to have workstation alerts email the helpdesk and server alerts to the server/network admins.
2 votes -
Working with automation profiles via API.
Working with big amount of machines through webpage is very slowly and uncomfortable. But for now it is the only way to work with automation profiles.
Could you add an option to work with automation profiles via API?
To get all names of existing profiles, to get information about some particular profile, to get list of endpoints which are applied to it, to add some new or exclude some of them from particular profile and so on... It would be nice to work with it from PowerShell instead of waiting for loading page with each of these requests.
Thanks in advance.Working with big amount of machines through webpage is very slowly and uncomfortable. But for now it is the only way to work with automation profiles.
Could you add an option to work with automation profiles via API?
To get all names of existing profiles, to get information about some particular profile, to get list of endpoints which are applied to it, to add some new or exclude some of them from particular profile and so on... It would be nice to work with it from PowerShell instead of waiting for loading page with each of these requests.
Thanks in…3 votes -
threshold disk
Is it possible to have a threshold regarding free space on a disk? If I set a percentage, it is very different if I have a 2TB disk, compared to a 300GB disk. It would be great to have a threshold that creates an alert if I exceed XX GB Free
1 vote -
in hardware information display RAM configuration
We need much more detailed information about the hardware in our devices. The information is all there and the RMM we come from (naverisk) had this going for it. Have a look, that's how we imagine it: https://i.imgur.com/N3G5Dd0.png
especially the RAM configuration is important (as you want to know what type you need to extend/replace ram)
3 votes -
barcode
Barcode scanning funcionaltiy to quickly import assets to the system
4 votes -
eset for south africa
eset for south africa
4 votes -
Overall improvement of Patch Management
This needs an overhaul and the following additional features would be an improvement.
Scheduled Device Scan for Updates
After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.
After Updates If a user is not logged in attempt to reboot to schedule based on local device time.
Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.
Approve or Reject updates and set priority for security and critical updates based on the CVE.
See status of patching without having to run a report on each customer. Under the customer there should be the option to see devices with failed, installed, pending updates etc. and color coded for ease of use.
Updates for 3rd Party applications that have not been installed with chocolaty.
These improvements i think would make a big difference to managing clients day to day without the need for full blown vulnerability scanning.
Thanks
This needs an overhaul and the following additional features would be an improvement.
Scheduled Device Scan for Updates
After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.
After Updates If a user is not logged in attempt to reboot to schedule based on local device time.
Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.
Approve or Reject updates and set priority for security and critical updates based on the CVE.
…
330 votes -
helpdesk agent improvement
Implementing a feature to set alerts or thresholds for devices that have been inactive for a specified period, such as a month or a year.
1 vote -
Activation email
Hello,
I was doing some testing on the portal and I noticed users are not receiving activation emails when imported in bulk. This doesn’t happen when I add them manually.
I already raised this matter with our agent, who suggested we direct our users to the service portal URL and click on ‘Forgot Password’ so that they can add a password to their account.
This is not ideal, and I wanted to ask if it is possible to add this feature to the portal.Thanks.
1 vote -
string modification on incoming email subject lines
Goal: To be able to strip RE: re: Re: rE: FW: fw: Fw: fW: and other common modifications of email subject lines from incoming emails. Overall want to increase the rate of which tickets automatically merge when end users reply.
Suggestion: Ticket automation rule to look for strings provided by technicians on incoming emails and remove them. Create helpful tools with the automation to prevent accidental removal of valid data. Such as clearing defining what "*RE:" does vs " RE: " vs " RE:" and etc etc.
12 votes
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